Unique Dry Carpet Cleaning

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There were 3 people that came to complete the job. They were very efficient and they did a great job. They even spot cleaned a 3rd rug I had in the kitchen. The only thing I didn't like was that I felt they should?ve called to inform me that they were going to be a little late.

Very professional, did an amazing job in a timely fashion. Very pleasant people and a high quality service. We are very pleased.

The service was fine and they were courteous and kind. They were pretty quick. I like the fact that they don’t waste water. They did a good job.

Initially, it turned out great. They were on-time and professional. I would not use that particular type of cleaning method in the future as a month later the carpeting is matted down. Also, for at least two months, we were vacuuming up ground-up walnut shells.

Ronnie arrived promptly, was very courteous, and very efficient. He answered my questions and left a bottle of spray cleaner that i could use as needed. It was all very good.

They don't service my area.

nice job

Fantastic service, I can't recommend this company highly enough. They showed up on time, cleaned my entire house and all the stairs within the prescribed time while moving furniture that could be moved out of the way. My carpets look great and the cost (got a deal on a different site) was a bargain. Even if I had paid full price it would have been worth it given the fantastic and professional job that was performed. Thank you for doing such a great job guys!

arrived a little late but I received a phone call informing me they were on their way which I appreciated. gave lots of information regarding the cleaning process, gave me some handouts and answered all my questions. He was very professional yet friendly and my carpet looks great.

Wrong phone number was posted and couldn't get a hold of them in a timely manner.

The service went Great, I had some stains that I thought would be impossible to remove, however Jeff was able to get them out. I have used his service 3 times and am extremely pleased with their work., It is great to be able to walk on a newly cleaned carpet as soon as they are done, and not having to wait for hours/days for the carpet to dry

They did a great job the carpets look great. I have been using them for years and I am always very pleased with their work

unknown

We had purchased a big deal for the service, and we loved that service. He uses something called host, which is made from corn husks and they sprinkle it on the rug, and the rug is just beautiful. We will never use any thing else. They were good, they were very conscientious, and very nice guys.

servicemen/owner very courteous. Explained method used before starting. Sounded like a good method. Process was very quick and whole house(den,dining room, great room, 3 bedrooms, 1 bath, loft and 40 steps) were done within 1.5 hrs. End result was carpet was slightly damp when serviceman left and in general, carpet looked good. Almost all of the spots were gone but overall carpets still looked dingy. I really don't feel that they were clean. Also, quite a bit of residue was left around the edges of the rooms and furniture he went around.

unknown

Two guys got to the house sprayed the carpets and then cleaned with a machine.

I used an Amazon special offer to begin this project but once this company got here, based on the size of our house, they began adding charges. I thought their price was high considering the amount of labor that was involved. They did dry carpet cleaning which I was not familiar with but they were in and out of here in an hour. They were very polite when they were in my home but I thought the process went too fast; I thought the labor versus the cost was inequitable. When I called to talk to the gentleman who coordinates the cleaning we played phone tag a couple of times and he never returned my call the final time. They were one-half hour late.

See above.

My carpets were so bad I was considering replacing them but after seeing a AAA Group deal with Unique and their reviews, I decided to give it a shot. Jeff and his team cleaned the carpets in the whole house including the stairs in under an hour. They used a dry system which left the carpets almost completely dry (15mins until they were completely dry to the touch). The carpets look fabulous and almost new. Jeff and the team were professional, polite and focused. I plan on being a reoccuring client. The B reflects the misfortune of the team as they were stuck in the Presidential traffic backup - Jeff did provide updates.

Prior to buying 2 ?Big Deal? coupons for the service (2X1200sf=2400SF), I called twice and asked questions about the service. We discussed costs for spot stain removal and 2 staircases. We were told there would be no additional costs for stairs on one call, when I discussed 2 curved staircases in detail. An added stairs fee is mention on the web site, but we did not see this since our discussion indicated we would not be charged extra if we were within the 2400 SF limit. I was told the cleaning process was as effective on dirty and high traffic area light-beige color carpet with stains as stream or other cleaning methods, but that their process would not have the problems associated with wet spots and mold growth carpet under furniture at wet spots and that large furniture did not need to be moved. Lesser mold risk from wet carpet sounded good, so I bought the coupons and scheduled the cleaning. A day after scheduling, the vendor called to change the date to one day later. They called again the day of the cleaning (30 minutes before the scheduled cleaning) to say they would be 3 hours late. At least they called. Upon arrival, the crew leader said they would charge $4/step for the stairs (almost the cost of the whole rest of the house using the 2 coupons for 2400SF). We agreed to pay the extra as we had already spent several hours preparing the house for the carpet cleaning and getting things off the floors and from under beds. As discussed above, there were to be no special added stairs charges if we took the 2 coupon deal and stayed un der 2400SF carpet during my initial phone discussion with the office where I said the 2 flights of stairs needed considerable attention as they were both high traffic stained areas and curved. We only agreed to pay because of the huge amount of time lost in picking everything back up again, getting coupons refunded, and rescheduleing another cleaners. We are too trusting and should have gotten this agreement in writing. We should know better. I consider this to be an intentionally deceptive business practice. The cleaning consisted of spreading powdered corn husks on the area rugs and stairs, and then vacuuming back up most of the corn husk powder that had been spread. I am not sure this is a good idea as the organic matter could be food for dust mites and other creatures. They said we should vacuum up the residual powder ourselves. They did not vacuum up the corn husk dust that they spread on floors around the rugs. A carpet cleaning tool that looked like a standard grocery store carpet-cleaning rental machine was used on the flat wall-wall carpeted areas. It was a wet cleaning system, but not steam.Supposedly they used a green cleanser in this machine. Unfortunately this cleaning was not much better from a vacuuming, and they even missed dust and lint in almost every corner and edge everywhere in the house that a maid service would have caught. This was sloppy and careless work. We have never had pets, stains were just a few coffee or tea dribbles that seemed to come up using Resolve spot cleaning but thaen showed up months later as dark spots on light-color carpet as a stain, or as dark carpet zones on high traffic paths. No stains came up or were even significantly reduced.This was effectively nothing but a vacuuming of the carpet, and then not all the way to the wall and furniture corners. As the 3 man team was ready to leave, as I commented that the carpet stains were all still present. The leader said we should schedule a steam cleaner to come clean the carpet. Also, he said we should use our home vacuum to remove the corn husks as their system left some powder in the carpet. The process took about an hour. It is not so much the wasted $268 that bothered us and motivated our writing of this detailed memo. It is this company's deceptive business practice and our irritation over a entire lost-day preparing for this useless ?not-cleaning?. Now we still need to have the carpet really cleaned again so everything when we can find another entuire day to waste since everything must again be moved again.

Unique Dry Carpet Cleaning did an excellent job. Their process on the dry system carpet cleaning was excellent.

They did a wonderful job. They use the POST system. There was no cleaning smell (I can't stand smells). The carpets were barely wet anywhere, no problem walking on them. They got out stains that have been there for years, including some I know were caused by red wine, coffee, and the dog. They cautioned that I might find little bits of the granular cleaner for a few days, and I did find a VERY few, but mostly this was the easiest thing ever. They moved what needed moving, cleaned every bit of carpet in sight, and did a great job. I will probably have them back every year for as long as I have carpets.

We were very concerned over the age and condition of our carpets and if they could be commercially cleaned. The system is not only very gentle but it restored the fluff of the carpet and returned the beige color to a brightness that we had not seen in years. Most of all the professionalism of the team was exceptional and they completed the job quickly. A definite recommendation should you need your carpets cleaned.