TRU Mechanical HVAC Services

Asked this company to come out to provide an estimate for a furnace that was acting up. The ONLY reason i called this company is because they had serviced it seven months earlier and left the service sheet taped to the front. Turns out that "Jason" who had supposedly serviced and cleaned the unit in June didn't clean any of the filters which were clogged with dust and lint. At no point during the appointment process or during the service call was i ever quoted a cost for the call. Three weeks later I'm getting a bill from them for $480. This was after I had another company come out to provide the service. One of the most unprofessional companies I've ever worked with. I just received a past due notice for the amount again which prompted an email from me saying the money was not owed. Got a collection threat as a result. Bob's came out, did a (free) estimate, and replaced the needed parts for 2/3 the cost of the bill I am receiving from Tru Mechanical.

Tru Mechanical installed a rooftop HVAC system and failed to properly seal the rooftop penetrations. Water made its way into the overhead portion of the ceiling and causes a ceiling collapse into a tenant office space and luckily nobody was hurt. Despite their company's website claims they are not professional (initially billed me to fix the leaky penetrations after the collapse but later refused to make the repair). It's President has refused to return my calls and I have had to file suit to get them to make good on their "Customer Service Guarantee". Do not so business with them as you are likely to regret it.

The install went great! They installed a 2-Stage 95% efficient furnace it took a crew of 3 people the better part of one day to complete due to tight working space in the attic. Everything looks great and they cleaned up after they were done. They took the time to listen to make sure the our Nest thermostat was setup the we that we wanted. The price for the furnace, install, custom made drip pan, wet switch with alarm and the additional ductwork came in slightly cheaper than I expected. I was very happy that the quality of the work was top notch.