Tom Ryan Floors

Tom was a pleasure to work with. We had already gone to four other carpet stores but were most impressed with Tom. He came to the house first to understand what was required. He showed a number of samples, made recommendations, and invited us to his store to see other possibilities. Tom really knows his business. He helped us find the ideal carpet. His installers were really professional. They were courteous and very careful of the removal of old carpet and installation of the new carpet as we had just had the entire house painted. They did an excellent job. Tom's price was competitive with the other carpet dealers but his service and professional installation made the difference.

We have used Tom Ryan Floors on a number of projects. We are getting ready to start on another project soon Tom and his crew are a professional group. Tom makes sure we understand the many details involved in tearing up a room and replacing it with new flooring. We feel comfortable with Tom Ryan Floors for a number of reasons. We feel like we are being treated fairly and that we are dealing with an honest business owner. We don't feel nervous about having Tom or his crew in our home. We feel that Tom has our best interest in mind and won't sell us something that is convenient for him. He an intuitive salesman with good understanding of his clients and what they are asking for. We can leave the crew to do their work without worrying that they will miss something. We got bids from others to have our floors refinished and we felt like Tom's price was fair. His price was 15% higher, but we feel like we will receive 25% more service and product that another contractor we spoke with. We have enjoyed working with this company and recommend Tom Ryan Floors to anyone needing their services.

Great personal service, accommodating on budget alternatives, work was completed on time and well done with great clean up.

Tom's team ripped out a carpet runner and reinstalled a French tuck carpet runner on my stairs. He is flexible and very customer-centric. He worked with me to find some remnant carpet to cut costs. The pricing was fair and the quality of work was very high. I do plumbing, electrical and carpentry myself so know my way around the house. Unfortunately, I have no experience in carpeting, so I outsourced that. I'll definitely work with Tom again and would highly recommend him to anyone.

Very good service and professionalism.

It went well. They matched the flooring to that of the adjoining room. There was a small imperfection, and when I called about it they sent someone out to repair it. We were happy with the results.

It went great! Tom helped me find the right tile for the look I was going for. Originally I wanted honed marble, but instead went with porcelain that looked similar to marble, but was far easier to care for. I think, after seeing the finished work, it was the right choice to make visually as well. The marble would have been a bit over the top, considering the size of the area. I feel very grateful that Tom really listened to what I was going for and made a suggestion that turned out better than I had imagined. Tom did our wood floors a couple of years earlier, with great results. We're moving to a new house and I'll be asking him over to help with the remodel there as well. He's had lots of experience, but really stays current with the new trends out there. All in all, great experience! Also, he's a really nice person to work with. To me, that's very important!

Except for a couple slight communication problems the job went very well and we feel that we have an excellent installation. The floors look great.

Overall it went well. Tom warned us about possible problems that might be found when they pulled up existing flooring and they found them which added to the schedule and complexity of the job. they handled it well and still met the timelines. One of the challenges was uneven sub-flooring in multiple places--their solution looks good and works well. We really liked their sub-contractor installation team headed up by Edvard--they did outstanding work. A few minor problems surfaced later and they quickly responded to address them. Lessons learned: flooring people only do flooring. If asbestos is an issue, you need to find/schedule those contractors yourself. Same with painting and any other needed touch-up. Make sure everyone agrees on whether there needs to be new molding or not and who will do that work. Have it clearly defined up front who is responsible for what and what the schedule is--we did that, which added up to about 7 different contractors for our particular job and it went smoothly. Make sure that all of the costs are included in the original bid including replacing vent covers in wood and that you clearly understand all of the things that could be found as the project progresses and estimated cost if they are found.

Tom came out in the evening to bid the job indicated some concern for costs related to removing old flooring but the final payment was exactly as he bid, the work was on time and professional.

The only minor concern I have is that they broke a piece of molding in one of the rooms - not a big deal as I expected some damage regardless of the company, but it would be nice if they told me about it themselves vs. me finding it. I fixed it myself since it was minor and I already had the paint, but they did ask if I wanted them to do so - hence I don't hold it against them.

We had not changed/upgraded the carpet in our bedroom and the study in 20+ years. Tom's business is local for us and when we can we prefer to "go local." After a phone call he came to the house to see the existing carpet and space and to provide carpet options. We selected the carpet and the date to be installed. The install team was great, courteous, efficient, on time, cleaned up after themselves. The carpet has held up nicely. We would use Tom's services again.

DIfficult to tell since I can't get them to respond.

No response so overall poor

The actual install took longer than expected, but we had two sets of stairs which took some time. The installers did leave a door off the hinge and some of the heat vents were not put back.

Tom was incredible to work with and did an amazing job!!! I used him to refinish and install my hardwood floors and install my carpet. I had considered going with one of the big box stores because I thought is might be cheaper but I ended up going with Tom instead and I am sure glad I did. Not only was the quality superb and the price very reasonable but we had to coordinate the projects with several others and we had to squeeze it all in after closing and before moving in. Tom helped move things around as needed and was a dream to work with. I would definitely recommend him to any one.

Tom was great to work with. I explained to him what I was looking for over the phone when I called to make an appointment. This helped him determine which samples to bring with him. I called in the morning and he came out that afternoon. The next day I went to his showroom to look at more samples and he was able to quickly find some beautiful floral patterns for me. I was able to take these samples home and when I returned with them later that day I placed my order. Nick & Justin did the installation the following week and did a great job. We love our new carpets.

We had three people come out and give us estimates. A friend had recommended Tom. He was the most meticulous in his estimate - he carefully checked the damage and explained the steps they would take to fix it. He also had the lowest estimate although we made the decision to use Tom based on how careful and detailed he was about the estimate. The crew had to come twice to replace boards that were burnt and then four days for sanding and finishing. The work was excellent and we had no problems with dust. We actually left town for the sanding and finishing and gave the crew a key. Everything was in excellent shape when we got back. The final bill was within $25 of the estimate.

We had a great experience working with Tom. He came out to the house and measured everything. He offered to bring over some samples based on a phone conversation we had, but I preferred to stop by the showroom and see things. And I'm really glad to that we did so. When we walked in the door, we caught sight of a sample that we really liked. It was nothing like what we were originally planning and it changed the direction of our whole project. We were changing over our new house from white carpet to wood flooring, so it was a pretty major expense for us. Tom went over the pros and cons of different types of flooring. We went with a floating wood floor that was separate planks. It was a pricy option, but I think it was the best choice for the home. Tom gave us a quote. We also received quotes from a couple of other places. Those quotes were a bit lower, but I really liked the attention to detail that Tom was giving our project. So I spoke with him and showed him the other quotes. It turned out that the other quotes didn't include things like stair skirting and resetting the moldings, as well as stair styles (I called and asked). I was so relieved...not so much that the price would be a little higher than I thought, but because Tom knew to quote these things. It felt good to work with someone that knew the business so well. The project was a lot faster than I thought it would be. We stayed in our home the entire time and the guys move furniture to different areas of the room. Also, because we went with pre-finished, it wasn't a dusty project at all. I think the only real dust we had was when they ripped out the 4 layers of linoleum in the kitchen. That was a mess that none of us counted on. Tom was on site nearly every day checking on things. He doesn't do the actual installs himself, but he has a great team of guys that work with him to get the project done right. And they are good! All in all, I wouldn't hesitate to recommend this company. They were smart and did a fantstic job. We love our floors. And Tom's a really nice person to work with.

We had a great experience with Tom Ryan Floors in December 2012 (see our other report), so we decided to have them do our refinishing project too. Alex and Carlos showed up on Wednesday and the job was completed on Saturday. They did Sanding on Wednesday, finished sanding and applied stain on Thursday. Put two coats of Swedish down on Friday. Installed quarter round trim throughout on Saturday morning and then put the final coat of Swedish down Saturday afternoon. Swedish is nasty stuff, so you need to plan to be out of the house - we were out of the house for three nights. We have an old house, so I was also making repairs to some baseboards and updating some wall registers. Alex was very accommodating, allowing me to work on my projects while he and Carlos worked on installing the quarter round - in the end it all integrated very well and the floors and trim look great. Tom Ryan Floors probably won't be your lowest estimate, but you pay for what you get - and with Tom Ryan, you get high quality service and great outcomes.

I used Angie's List recommendations to find Tom Ryan Floors and I was not disappointed. Tom was very prompt in replying to my call and had an estimate to me within a day. Our house was built in 1925, so it is a bit on the funky side, especially considering some of the remodeling done over the years. Our main entry room (6' x 7') was originally part of the plan, but it was about an inch higher than the rest of the floor; you stepped onto a little platform when you entered the front door - Tom thought the rooms would flow better if they were all the same level, but we had no idea why the entry area was higher, nor what was lurking below the surface. Tom told me his installer could deal with it; he would give me an estimate on the labor and then we would have to see what we find and adjust the cost from there. We visited Tom's showroom in Kirkland to look at flooring and ended up going with Forbo Marnoleum, an all natural product (we had done prior research), we just needed to pick a color - we took a handfull of samples home and ended up going with a bolder color on Tom's recommendation - listen to Tom or you might end up wchoosing beige, and everyone does boring beige! Tom's installer for our project was Nick K. Nick started on the project the Friday before New Years and finished the following Wednesday, only taking New Year's day off. Nick did great work, he is very concerned about quality, and he takes his time to do the job right (you need to be prepared for this extra time - we are easy going and flexible so it didn't bother us). Nick was not an early morning guy, he usually didn't get started until after 10am, and he would work till 6ish. A good linoleum floor requires a lot of preparation; 3 coats of floor leveling material - so it takes time - ours was a 5 day job (~33 hours). Nick also installed quarter round trim throughout - and there were a lot of corners and odd angles. I'm sure there are others out there that could have done the job in 3 long days, but I don't think you will get the quality - our final floor and trim turned out great - but I still have to paint the quarter round trim! I am a home project guy, so Tom also gave me the option to rip out the entry way platform myself to save on labor. I ended up cutting into the entry area and discovered 3/4 inch plywood had be nailed on top of the original hardwood oak floor - fortunately not glued. We are going to restore the entry so the entry area fell off of the Marmoleum project - unfortunately, we had already ordered the product and it is non-returnable; so I have about 50 square feet of rust colored tile left over. Tom's final invoice removed the installation fee for the entry area and the labor for removing the front entry platform (since I did that work myself) -- Prep work ended up taking 4 hours more than estimated. In the end my final bill cam in about $300 less than estimated - you got to love sweat equity! Based on our experience, we have already agreed to refinish our hardwood floors with Tom Ryan Flooring - Nick has assured me that Tom's refinishing guys do awesome work too. We start that project on Feb 8th -- after I get some painting done!

At the project outset, Tom Ryan carefully explained, in detail the wood layout and why it takes a long time to install a hardwood floor. He also explained how long before furniture should be moved onto the floor and that great care should be taken as the wood finish will not be entirely cured (30-60 days). With care furniture may be moved onto it 2 weeks after the last application of Swedish finish. He also explained how to clean it. We were okay with this as we had not moved into the house. While the wood acclimated itself, Tom Ryan's team of magicians tore out the existing carpet, removed it and also removed the appropriate parts of the baseboard molding and saved them for reinstall. The kitchen refrigerator - we removed - and stored in the garage. The existing floors were sanded, vacuumed and prepared for installation of the new flooring - boards were carefully removed at door boundaries so that new boards could be feathered in. New flooring was laid - living room, dining room, family room, 4 bedrooms and all closets. A hardwood covering was made for the crawl space cover. The entire floor was then sanded in preparation for the Swedish finish. Swedish finish was applied over 3 days - 3 coats with entire floor sanded in between. Molding replaced and new molding added. The floor was cleaned. This floor is stunning - the painstaking workmanship is exceptional and meticulous. It looks incredible. Tom and his crew are the wizards of wood!!! Beautifully done - Thank You all. We're moving in.

It went very well overall. Sally showed me several samples of options for vinyl and carpet, and was the only person who suggested the possibility of water-based finish rather than the typical swedish. Their refinishing guys have found that the water-based is now as good as the swedish, and it allowed me to stay in my house rather than having to go to a hotel for 3-4 days. Unlike the other contractors, she was very confident they'd be able to move the very large and heavy DLP television without damaging it. It took a few weeks before they started the job, but that was due to my spending tons of time trying to decide on which flooring I wanted, and the insurance company to come up with the money, not due to Tom Ryan. We had to go through several variations on estimates due to dealing with the insurance company, but Sally didn't complain at all about the extra paperwork. Nick, the guy who installed the carpet and vinyl, was amazing. I couldn't ask for a better quality job. He worked his butt off, and also gave me a hand with a couple things I was doing that weren't related to the flooring. He answered all my questions, most asked just out of curiousity, and asked me several times if I liked the work, making sure it was done well. He stayed very late to finish up the job (something like 10pm Sunday night), but made sure to confirm that he wasn't bothering me by staying that late. I'm a night-owl, so I was happy he stayed to get it done, and take the time to get it done right. He obviously likes to talk, and that probably slowed him down a little bit, but not much. He's very friendly and I liked talking with him. When Sally came out to make the estimate, she didn't notice that the subfloor needed replacing in the bathroom and laundry room, so Nick had to go out to get extra tools and materials for that, and it ended up adding a few hundred dollars to the estimate. The padding replacement she also didn't check well enough to see that there was a lot more padding that had to be replaced than she initially thought. That I caught when I saw the initial estimate for it, so that change didn't come as a surprise like the subflooring. The sanding and refinishing came out great. The floor is absolutely gorgeous, and I'm extremely happy with it. Obviously I can't say how well it's going to hold up over time, but everything I've seen is great so far. There were some errors with the final paperwork, which I'm sure was due to all the changes that had to go in due to both my changing my mind on things (prior to any work being started, thankfully :) ) and all the different estimates that had to be come up with to deal with what the insurance company wanted. Thanks to my looking very closely at it, everything came out right in the end, we just had to go through several attempts back and forth to get it there. Again, overall I'm ecstatic about how all this turned out, and I can't recommend them highly enough.

Smooth, on schedule, as promised, good result.

We asked them for an estimate and they didn?t get back to us, for quite some time. Hence, we chose someone else for the job. We may contact them for a quote.