Stress Free Movers

Everything was set to go for the move. At 3:30pm on the Friday prior to the move (scheduled for the next morning at 10AM), I received a phone call from Stress Free Movers to notify me that they were cancelling the appointment. When I asked why, they told me they had made a mistake and double-booked. Considering the appointment was scheduled a week in advance, there's no good reason to not have discovered this issue earlier rather than waiting until the last minute to check the schedule. Clearly this was very disappointing. I asked if they had any other moving companies they could refer to me to, but they weren't able to even do that. They told me they might be able to help out, but would have to call me back in two hours which they never did. This is the most disappointing service I have received from a company.

Let's start with the fact that I didn't read the fine print carefully. I responded to an ad for "3 Men with a Truck for 3 hours" for $60/hour plus $50 travel time.....my bad, I got hooked on what the ad said, and was in a hurry to find someone, and we got started on the wrong foot because of that. The pluses -- they worked extremely fast and were good strong guys once we got moving. They did pretty well coordinating the packing and unload with only a few glitches. The crew leader was smart and a good leader -- the guys respected him and they were definitely there to do a good job. They all had really nice personalities, well mannered,and they worked well together -- obviously they had done this before. The minuses --They showed up about 1.5 hours late WITHOUT A TRUCK (I know, my fault for not reading the fine print), One of the guys, the one driving the car they came in, had alcohol on his breath, I even overheard one of them asking the other if he wanted another beer while they were unloading the truck. At the end of the day, he wanted to charge me for the hours that we spent hunting down the truck--which took about an extra hour because the driver (the one with beer on his breath) kept going the wrong way on the highway, missing exits, even after assuring me they knew where they were going as they had just been in my town the day before....I also believe he was including the 1.5 hours for the late arrival, and a break for lunch, which I had I fed them...which is fine to take the time of course, I just didn't expect it to have the lunch time included in my hours. That didn't set well with me at all. So the moral of the story is: don't trust any movers, don't assume anything, and read the fine print--the deal you saw on the internet isn't real--double it and you'll be just about right. Are they good people? Absolutely yes! I think they have potential to do fine work going forward if they listen to feedback and make a few changes, such as clarifying and setting expectations -- making sure the customer knows they need to get a truck themselves -- or at least asking that question when taking the order.