PROLINE SYSTEMS INC

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We've used Proline three separate times now as over the years each of our three aging garage door openers bit the dust due to age. Each time their service was reliable, clean, efficient and dependable. I don't expect to need them again for some time now, but if I had any kind of a garage door or door opener issue, I'd call them first without hesitation.

They did well. They were very knowledgeable and very experienced guys. It was very satisfying and extremely fast. The price was okay.

They did an excellent job and the price was great. I thought it would cost a couple hundred dollars but it was only $100. They did a couple extra things that was not in the estimate but did additional service.

They did not show up.

Scheduling was very easy. Tech. was there the next day. Very professional and high quality.

The carpenter who installed the doors was prompt, courteous and very professional. The new doors look awesome.

Generally, the job went smoothly. The installer arrived close to the scheduled time and got right to work. The total job took roughly 2 to 3 hours. Installer did a good job of cleaning up but I would have liked to have him use a magnetic "rake" to remove any dropped nails in the area. Our driveway is gravel, so nails, screws, etc. that could cause tire punctures are very hard or impossible to see. Since the installer did not have that tool available I had to spend a bit of time double checking the work area. (Two new nails were found) The installer's instructions on the door locking systems was a little vague but a call to Brian at Proline quickly answered my questions. Thus far, we're very satisfied with the installation. It has brightened up the interior of the garage and greatly enhanced the outside appearance. I would recommend this firm to others.

I have used them many times and they have been very good about coming out to fix it repeatedly. They come out whenever I call them, do a good job and explain everything very well about the problem. I would recommend them to anyone.

The contact rep came out about a week and a half prior to our installation, took measurements, gave us a quote. He was prompt, courteous, explained the differences in the types of doors and gave us a great price. The installer came out on the day of the appointment, was here by 9am, worked all day (the price didn't go up, he stayed until he got it done) and did a great job installing the doors in a tough spot. When he left, he took the old doors, the counter weights, all the extra parts and pieces. I can't ask for more than a company that bids under a big shop like Overhead Door (they wanted to charge $2300 for the same installation.), is responsive, friendly, does a good job, cleans up after themselves, and is grateful for our business!

The overall experience was very good. The salesman, Brian, showed up on time and had plenty of literature. He was able to give a quote on the spot. We decided to go with the insulated steel doors and 1/3 hp openers. Brian threw in a keypad opener for free. (Ed?) the installer showed up on time and worked independently. He had our old doors off in about an hour and the new ones were installed by late afternoon. He was helpful in showing us how they worked before he left. They work great and look/operate so much better than our old doors. They take credit cards, which is nice because you can get some airline miles too. Price was about 15% better than the other bid I got for similar stuff.

VERY COMPETITIVELY PRICED TO THE COMPETITION. STOCK THE DOORS SO WE DID NOT HAVE TO WAIT 2-3 WEEKS FOR INSTALLATION LIKE THEIR COMPETITORS QUOTED. INSTALLATION OCCURRED WITHIN 4 DAYS OF OUR ORDER. ARRIVED AND DID INSTALLATION ON THE DAY WE WERE SCHEDULED TO HAVE IT DONE.

I DON'T HAVE THE MAN'S NAME, THAT CAME AND DID THE WORK, BUT MY HUSBAND SAID HE WAS GREAT AND HAD IT REPAIRED IN NO TIME. JUST IN TIME FOR THE REALLY COLD WEATHER, IT WAS GREAT NOT TO HAVE TO SCRAPE MY WINDOWS IN THE MORNING!!