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Highlander Heating & Cooling

4.7(
139
)

Heating and Air Conditioning, Water Heaters

About us

In 1996, Highlander Heating & Cooling was established as a family owned business in Redmond, WA. From the start, we wanted to do more than just offer products and services to our customers, we wanted to offer solutions. We work with you to address any issues within your home, whether it involves heating, cooling, indoor air quality or climate controls, we have the experience and the drive to get the job done right the first time. With each project, we not only consider the immediate solution, we also focus on providing solutions that are long-lasting, energy efficient, and environmentally conscious. We strive to keep current of industry trends and new products to ensure that you receive the best service and products available for your home. Together, all of this means you can rest assured that we will provide you with the right solution every time.

Business highlights

29 years of trusted experience

Services we offer

Gas furnace & air conditioning installations & repair, electronic air cleaners & thermostats.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.7139 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
9%
3
3%
2
2%
1
2%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Write a review
Showing 1-25 of 139 reviews
Starr H.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Technician was proficient and a nice guy.
Description of Work: Furnace tune up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John H.
01/2018
4.0
heating & air conditioning/hvac
  + -1 more
Clean air Vents but didn't clean Air ducts without asking for more money.
Description of Work: Cleaning Air Ducts and Vents
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$59
Sheila H.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Professional and helpful in answering our questions and in the installation of the new furnace and a follow-up call. Prompt, efficient and pleasant service people!
Description of Work: Temporary fix of our gas furnace while we awaited installation of a new one, which they also did. Would definitely use their services again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lisa K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Showed up at time agreed on & performed service, no problems
Description of Work: Furnace maintenance & air filter replacement
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jill J.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a service contract with them. If I recall correctly, I may have purchased a coupon from Angie's List, so that was pretty reasonable. Then they came back out because I had them do some more extensive cleaning because the air conditioner outside had a lot of pine needles in it. That I felt was a little bit on the high side, it needed to be done. I don't remember what they charged at all, but they're very good. The pricing was good.
Description of Work: They came out and serviced the unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joyce W.
06/2017
1.0
heating & air conditioning/hvac
  + -1 more
We were trying to sell our house and he kept trying to tell us that we needed to replace the furnace. He was trying to charge $8000.00 and all he was trying to do was just upsell us the whole time. He was only supposed to service the system and he didn't even replace the filters. I tried to call the help line to complain and I never received a call back from them either.
Description of Work: HVAC Service
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Jon B.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went well. Prompt, courteous and thorough.
Description of Work: A/C & furnace tune up / inspection.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
Tim K.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything was good. They got the job done and did it correctly, on price and on time. They performed good quality work.
Description of Work: Big deal purchase serviced a gas furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
thomas K.
03/2017
4.0
heating & air conditioning/hvac
  + -1 more
It turned out okay. They ended up doing some other work for me as well. One person came out to do the work. It took a couple of hours. He was fine.
Description of Work: They changed the filter and did the inspection.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Baback R.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very simple work, was just an inspection and took about an hour. They cleaned after themselves very well.
Description of Work: Tune up and air filter for heating.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Tami C.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was great! The Tech was super nice, knowledgeable and helpful. He helped us understand how to better set up the filters and gave us advise about how to get more efficiently out of our furnace. He was really nice and trust worthy. He seemed very honest and reliable. We've actually signed up for a maintenance package with them!
Description of Work: $59 for Furnace or A/C Tune-Up or Inspection with Filter
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Evelyn D.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Reasonably priced, prompt, courteous and professional. What more can you ask for?
Description of Work: Furnace inspection, service and filter replacement.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Lisa D.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went well. Surprisingly, he told us that the furnace was actually ok, but could go at any time. We know we need to replace soon, but at least feel better knowing it's not kicking out carbon monoxide or something. I appreciated the honesty.
Description of Work: furnace cleaning/inspection
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KAREN D.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Awesome! They came quickly and we're friendly as well as professional. Did great job for reasonable price Would recommend to others and would hire again
Description of Work: Water heater service
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christy K.
01/2017
4.0
heating & air conditioning/hvac
  + -1 more
The service was okay. The guy was very informative. He was late. I did think that they did a really great job in calling and stuff, but overall, it was an okay situation. It was not what I would rave about. The Deal was very reasonable. I would possibly use them again. I might check around first. There is a 70% chance that I would use them again. The work they did was adequate. The worker was okay.
Description of Work: I purchased a Big Deal for Highlander Heating & Cooling for $59 for furnace and AC tune-up. They did the tune-up/ inspection on the furnace.It was all I needed.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$59
Prafull B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
This was pretty good and we got the scheduling dine quickly. It was a pretty much a standard job that they did. The technician explained how the parts functioned and all the things that he was doing step by step. He was pretty clean.
Description of Work: They did a tune up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Prafull B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Two persons came out and it took them about an hour an half. The workers were pretty good.
Description of Work: They replaced something.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
jessica V.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was replaced timely especially since it's so cold out and we had no heat.
Description of Work: Replace furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Penny B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! The furnace checked out fine, even though it's old, and the noise from the heat pump was normal in the very cold temperatures. Nick was very personable and efficient.
Description of Work: Wanted to have the furnace checked out and the heat pump looked at as well, since it was making a high pitched noise.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Prafull B.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were on time and were done with the work quickly. They were very professional, explained everything about the new furnace and its upkeep and also cleared up after themselves.
Description of Work: Replacing furnace
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Satish M.
12/2016
4.0
heating & air conditioning/hvac
  + -1 more
The technician performed the job. He told me that he is going to send a summary of work / invoice after going to office, but I never received it. I called the office 2 times and didn't get response.
Description of Work: Furnace manitenance
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$59
Laurie R.
12/2016
4.0
heating & air conditioning/hvac
  + -1 more
Overall, Its hard to say since I dont remember it that well, but I would say a B because. I would have said an A but because I felt I sort of got talked in this maintenance plan. Their pricing was fine. I mean do you mean the price of the Angie's, the special deal, or the services that they gave overall. Responsiveness was fine. Professionalism, Maybe I'll put it, I don't know, I guess it is A but maybe I will put a B because of what I told you I rated as a B over all. but thats going to look odd. Actually I have trouble with your Angie's listings ratings because I find well, this but not that. Sort of, but not really. Maybe on pricing put B.
Description of Work: That was fine, that was good. I think against only took a couple of weeks, or less. I think one and a half weeks. Oh I remember what happened, their weren't any extra charges. I remember he kind of talked me into getting the- signing up for the annual programme which was something like 100 dollars, so it was, you know, I didn't have to say yes, but I did it and I ended up thinking after words, Wait a minute, I didn't really mean to do that do I called and cancelled that and they cancelled it. It was fine. I did end up paying more that the 40 grand, but it was because I signed up for the maintenance plan. I paid 100 dollars extra, They did a good job of tuning up the, cleaning the furnace. cleaning the surface, looking inside to see that was going on in there and I dont know exactly, cleaning out, popping around in it and telling me it was okay, but maybe it was that i would need a new one in the not so distance future.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Jill J.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. They cleaned up after themselves. Excellent work.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Teresa O.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very efficient - done in less than 30 mins. Supplied preferred servicing times for apt and they showed up although I did not receive an appt confirmation.
Description of Work: Routine servicing of furnace (cleaning, replace filters, etc.)
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Dean R.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
arrived early and convinced me I needed a surge protector on the furnace to protect the circuitry. the surge protector is transferrable to a new furnace if required.
Description of Work: serviced furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

Contact information

11001 118th Place NE, Kirkland, WA 98033

http://www.highlanderhvac.com

Service hours

Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
HIGHLHC851JZ
Trade License Locale
Washington
Trade License Authority
Dept. of Labor and Industries
Trade License Expiration
04/09/2017
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Highlander Heating & Cooling is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 4:00 PM

Tuesday: 7:30 AM - 4:00 PM

Wednesday: 7:30 AM - 4:00 PM

Thursday: 7:30 AM - 4:00 PM

Friday: 7:30 AM - 4:00 PM

Highlander Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Highlander Heating & Cooling offers free project estimates.
Yes, Highlander Heating & Cooling offers eco-friendly accreditations.
Yes, Highlander Heating & Cooling offers a 5% senior discount.
No, Highlander Heating & Cooling does not offer emergency services.
Yes, Highlander Heating & Cooling offers warranties.
Highlander Heating & Cooling offers the following services: Gas furnace & air conditioning installations & repair, electronic air cleaners & thermostats.

Contact information

11001 118th Place NE, Kirkland, WA 98033

http://www.highlanderhvac.com

Service hours

Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM