EUROPEAN STONE & TILE DESIGN

I was referred to European Stone & Tile Design in Kirkland by a Designer friend of mine, and I am so glad I was. Working with Maria and her crew for some bathroom & kitchen updates was a great experience. Something I don’t often hear friends say when embarking on some remodeling. Maria met me at my home and together we walked thru my wish list where she provided expert advice on my projects and recos about what would work well, and what wouldn’t. She helped me pick the materials that fit my design ideas, and my budget along with providing inputs that were thoughtful and detailed. She offered me great suggestions for those items I was securing myself and was always willing to help answer all those additional questions you have when you’re not used to doing these types of things. Her team, including the project manager and onsite lead were also super helpful. I was really impressed with the professionalism of the prep, daily clean up and finish work. There was nothing I could find after the project that they missed or I needed follow-up on. The onsite lead was always willing to answer my questions and explain what was going on and how long it would take. They finished my project on-time and on-budget. I would use European Stone & Tile for all my future projects and recommend them to my friends.

Very well. Aaron Day was the repair person sent and he was very pleasant and, more importantly, experienced and competent. He was late because of traffic. The service wasn't cheap, but you get what you pay for (when you are lucky) and the job done was done very well. I had a serious crack in my granite counter-top near the sink and Aaron repaired it and had it looking as good as I could have hoped. Expensive, but much cheaper than replacing the granite. Good job

They were excellent.

Demo went well; they were fast and cleaned up. Install went well. They did a great job. The Sales and Design Associate came out to inspect the job. Everyone was professional and friendly. They responded promptly to questions I had. I noticed a few small marks on the countertops which they came out quickly and fixed the problem. Overall, a good experience. I would recommend them. I booked job out about 1 month so as to get it done within 1 week. Only missed by 1 day. I noticed a leak around the garbage disposal and the plumber came out and it was a simple fix. This was the first remodel I had experienced. I decided it would be better to go thru one vendor for all that was connected to the countertops and sink install. I believe it was the correct decision.

Maria has a high standard for professionalism and consistently aimed to please. Entire job was smooth and completed as expected and on time. We had some grout cracks about 6 months later and Maria promptly followed up and had the work repaired. Would definitely recommend.

Our kitchen and great room remodel process started over 4 months ago and is still not done. From Maria and her workers arriving hours or even days late without communication to products being told were available to us (and after pressing for weeks finding out that they never even existed), we sincerely regret choosing European over the competition. The majority of my phone calls and emails go unanswered. We paid in full months ago and we are still waiting for project completion, with no known project timeline. Our patio has been a mess of tile scraps and cardboard for weeks. Oh, and never mind the guy who showed up drunk to do the job... Our original bid came in a whopping $5k over the competition and Maria was able to "crunch some numbers" to price match. I should have gone with my gut instincts in the first place. Buyer beware.

They were incredible to work with. They did everything they said they would do. They were on time and very pleasant.

My experience with them went great. I was able to shoot my kitchen with a video and sent it to them. They are super speedy that they have given me the information that I needed even with just a video of my kitchen.

Things didn?t start off as well as expected. When the custom ADA shallow stainless steel sink was delivered to their shop it wasn?t inspected properly and was later discovered to be damaged. This held up the whole project for several weeks while we waited for Elkay to make a new sink and ship it from the East Coast. We weren?t in a rush so waiting wasn?t a problem for us. Everything went smoothly with the measuring and template process. Eugene was polite and efficient and I felt confident that the counter would come out the right size---which it did! It was great that the same person that came to measure turned out to be the some person that installed the counter. I had several concerns about ripping out the old counter and back splash and replacing it with the new product without damaging the wall. Maria assured me that her workers were experts and there wouldn?t be a problem. Despite their experience, the wall did in fact get damaged because of the difficulty they had removing my previously installed stone counter. There were a couple of gouges that needed to be repaired and painted over. It was impressive to see Eugene and Jose carry the heavy Silestone counter into the house and put it in place. They worked very hard and were quick as well as careful. They knew what they were doing and worked well together as a team. I had a bit of a shock though when Maria suddenly showed up during the installation to tell me Eugene had called her because the new backsplash didn?t match up with the remaining backsplash. It was an issue with the way the remaining backsplash had been originally installed. I felt that Maria or Eugene should have assessed the situation better before making the template for the new counter and backsplash. Of course, the new counter had been glued in place by then so they couldn?t redo anything without damaging the wall some more. Fortunately the installer, Eugene, was able to come up with a good solution to make the transition from the new backsplash to the old backsplash look acceptable and barely noticeable. In the long run it wasn?t a problem. We didn't have to rip anything out and start over. Once the counter was installed, I discovered a few problems with the caulking. They told me that they couldn?t fix it but did send someone around to remove the extra caulk that was stuck on the surface of the counter. They did a thorough job of cleaning some areas under the counter that had gotten dirty during the manufacturing process as well. I chose to fix the gouges in the wall myself and paint over the imperfect caulking so I didn?t have to have someone coming back and forth to fix it later. We love the durability of Silestone and don?t have any regrets about choosing a light color that makes our kitchen look so fresh and bright. European Stone Works did an excellent job. I wouldn?t hesitate to recommend them to friends!

I began working with Maria at European Stone and Tile Design around the end of March beginning of April. From the beginning I did have some warning signs. One of the first times I went to Maria?s show room to discuss granite, I waited at least 10-15 minutes as I watched her talk on her phone from a distance. When she finally came in she rolled her eyes and said ?family!? What?!! Really? She made a customer wait while she worked out a family issue?! That should have been my first clue about her customer service ethics. I almost walked out, but I blew it off and gave her the benefit of the doubt. Maria and I worked together on picking out a slab at Pental. I was told I only needed one slab to do the job. We met at my condo a couple of times the last one at which time we discussed at length the placement of the seam on the long sink-side of the kitchen. We discussed the pros and cons of different seam locations. After our discussion, we both agreed that the seam would be placed right at the sink allowing for one continuous piece of granite at either side. At no time was I EVER told that the location was only a ?potential? location and only indicated my ?preference?, and that the ultimate location would be decided by that of the templater and shop Forman at the time of installation. Neither Maria or the templater made any such statement at any time. As far as I was told this was the location for the seam. The job was originally set to go on June 4. I had scheduled my handy man, to demo the kitchen counter top, and my plumber to do their parts on the necessary days prior to and after the granite install date. On the very day, I mean hours before, my counter tops were to be removed, I got a call from Maria stating that they had some equipment failures and had to postpone my job. I had to scramble to reschedule the other workers. This was a huge inconvenience for me. Nothing was said of deducting anything from the bill which would have been a common customer service gesture. They didn?t even appear very apologetic. It was always all about European and not about the customer. The granite was then installed on Tuesday, June 19. That evening I came home and found the seam been placed in the middle of the counter directly where I do most of my work in the kitchen, not at the sink. BUT the aspect that makes it so unacceptable is that the direction or flow of the granite runs in opposite directions at the seam! My jaw hit the ground. It was so aesthetically incorrect, I couldn?t believe any company would do such a job. AND I was never told about the change in plans - never given the opportunity to prevent it. The following day I called Maria immediately and ask what was going on. She said she had e-mailed me the week prior to tell me there had to be a seam location change, and that she never heard back from me. I never received such an e-mail. Later she then admitted that the e-mail had never actually left her inbox. REGARDLESS, she needed to continue to contact me until she got an OK to proceed. Which I would not have given. She then stated that the location is always decided at the time of installation and that she always tells her customers that. This, as I stated earlier, did NOT happen. Besides, she said she e-mailed me prior so it wasn?t even at the time of installation! So many contradictions. Other things were unacceptable with this job that I need to mention. My back patio was left a mess where they cut the granite and did their work. They also gouged a small hole in one of my walls. I had to call and complain before they came back to and fix these things. They scratched my wood floor when they moved the stove oven. Then denied they did it! The granite in the kitchen does NOT measure 3 CM as I was told. It is shy and not what I had thought I was purchasing. Although, in the bathroom it was a good 3 CM! When I did questioned Maria about how this was possible, she said that my slab had broken and she had to supply a remnant from her yard to complete the bathroom. So I had to wonder, is that why none of it worked as planned? I am furious at this point. If my slab broke, she needed to purchase another one at her expense and get the job done as was contracted for. I had paid 50% up front and my remaining balance was $2034. In an effort to rectify the situation, Maria offered to reduce the bill 15% of the cost of the slab. Minimal! This would not have helped anything. It would not have fixed my kitchen or given me the funds to do so. I refused to pay the balance. I did try to settle this problem on our own, but she refused to be rational about it. About July 21st I received a Claim of Lien on my property. On July 31, I contacted Maria one more time to encourage her to settle on our own. She refused. During this conversation when I brought up the fact that my slab had broken she denied that my slab had broken or that she ever said that. My jaw hit the ground. Another blatant contradiction. Now the question: if it did not break, why did she not have enough to do the bathroom or complete the kitchen with the seams as we had planned? Around August 9 or 10, I received a Notice of Small Claim Court. It went to court on August 20th. I did not win. The fact that I lost in court does not prevent me from telling my story. The fact that I took it that far demonstrates how strongly I felt (and everyone I talked with from lawyers, to L& I, to other contractors, both in and out of the business) that European needed to take responsibility for making the job right. Although that particular judge judged in European?s behalf, I am positive that another judge, on another day, would not have. It was her word against mine about what was said and agreed upon. The judge even stated that he would not want granite like that in his kitchen, then proceed to judge in her favor! I KNOW that Maria knows she did me wrong. It sickens me as I put a lot of energy, time and consideration into the company to hire and the granite to install. This was an expensive project for me and as first time home owner, it is especially devastating for this to happen. It was simply the most frustrating, unsatisfying experience I have had with a company. I recommend you do not use European Stone and Tile Design!

Maria at European Stone and Tile was a great help to us during our kitchen remodel. This was the first time we'd taken on a project like this and she was able to walk us through the whole countertop and tile process, including helping us pick out a beautiful granite slab that we are so happy with and a tile design for the backsplash. There was a miscalculation on the granite backsplash behind the stove because the pattern maker didn't realize we were putting in a slide in stove, but European Stone reduced the price of the tile installation to correct the problem. Overall, we had a good experience and really appreciate the care Maria and her team took with this job.

They promised what they delivered. The estimate ended up being right on target with the final price. There were no suprises.

They did great work. Overall, I had a great experience working with them.

After reading the reviews, I eagerly contacted Maria and was initially impressed with her friendly and professional demeanor over the phone. Unfortunately, ESW has totally dropped the ball and has been unable to provide an estimate for the various projects we're interested in kicking off. What's most frustrating is the fact that I spent significant time to provide ESW with measurements, descriptions and even dropped by their showroom to provide color samples to try and facilitate the entire process. While Maria was very pleasant over the phone, there's been a complete lack of follow-through and I'm irritated that I wasted so much time to try and give them my business. I know we all have busy schedules, but c'mon. I'll be continuing my search elsewhere to find a company that is eager and available to assist me with my projects.

It was excellent. Maria is outstanding. She responded to every question immediately and came out to check on anything that I was a little unsure about. The guys were very efficient and cleaned up very well when they finished each day. I'm very happy with my kitchen!

Granite was chosen from slab at vendor. No flaws were acknowledged or pointed out prior to installation. Vendor pushed for immediate payment upon install completion. Due to heavily patterned granite, the flaw was not noticed for more than a week. Flaw is more than 1/4" in diameter, front & center and 2" from front edge. Multiple contacts were made with vendor but their response of righteous indignation that the flaw is due to manufacturing issues and not their problem flies in the face of logic since we contracted with them and believed their assurance of a professional and flawless counter. They only advised correcting and refilling of defect would cause enormous mess but have not acknowledged replacement may be the only correct action. Contrary to their pre-install claims, they do not stand behind their promises of quality workmanship.

It turned out better than I expected. Maria, who keeps the office going, is very good at keeping in constant contact via phone and email with the customer and takes the guess work out of the project. Eugene and his team are very good at the fabricating and installation. I had been trying for over a year to find a reliable fabricator who would work with me and return phone calls. After several bad experiences (one with another Angie's List member) I was very glad to come across European Stone Works and am looking forward to working with Maria and Eugene again in the near future.

It was smooth from start to finish. They showed us all of their remnant pieces and knew every single one of them by name. By using remnant pieces you can save yourself a lot of money! They were able to come out within a week and make the template and come a week later to install. The installer and the female employee who helped us pick out the granite had amazing personalities. I can't believe I'm saying this, but I can't wait to buy more granite from them.

I was very amazed with these people because the quality of the work was great. They were responsible and honest, and it came out better than I could have ever imagined. It was definitely worth the money and I would recommend them.

The overall experience with this company was just satisfactory. They finished the work but with lots of issues. The project was supposed to done in a week. It took two and half week to complete the project. The delay was partly because of European Stone Works and partly because of the electrician sub-contracted by them to do the work. LIST OF GOOD THINGS: 1. Very Responsive 2. Pleasant experience. 3. Good Management. LIST OF BAD THINGS: 1. Definitely not clean and tidy, but very messy. 2. Wrong estimate. 3. Not a professional installation. Left gaps between cabinets and granite. 4. Messed up measurements of counter tops and had to redo a big slab. 5. Granite was not cut properly and they had to do several modifications to the granite slabs creating more mess. 6. Costly for the quality of the work done.