Contour Fence NW, LLC

Contour Fence knocked it out of the park for us with this project! Chris came out and did an estimate beforehand with drawings and measurements to help determine exactly what we wanted and needed for our fencing project. He asked questions and clarified the needs we had and provided answers to our questions as well as letting us know what we needed to do to prepare for the project (we had a section going through a piece of greenbelt and needed to 'level' a 55' line for the fencing). The fence is constructed with hog wire and wood and is exactly what we wanted! Two custom gates also allow for access at the upper portion to go into the forest greenbelt and access from the front with a wide gate allowing for most equipment to fit through. Attention to detail in keeping the fence as close to the ground as possible to prevent rabbits and smaller animals from sneaking in as well. The fence follows the contour of the land which creates a smooth, clean line at the top of the fence rather than a jagged up and down. Will last for a very long time and help keep the deer out of the food forest we are creating. We could not be happier and HIGHLY recommend Contour Fence to anyone looking for fencing needs!

We are so happy with our new custom fence! This was not a "typical" job. It is a small yard that wraps around the back and sides of the house. We needed some areas to have privacy fencing, and some to have a picket with space between the boards, 4 gates, some pieces to connect to existing fencing, and some of the fence to sit on top of a retaining wall. The fence came out beautifully and totally meets our needs. They were very responsive when we needed the estimate and fully designed proposal. They scheduled the work as quickly as possible, and in the timeline we needed. They are highly recommended.

From scheduling to completion, Contour Fence NW, LLC had both equally excelled and stumbled throughout installing our fence. The stumbling included failure to update the customer on scheduling changes, an incorrectly measured gate and a failure to correct that mistake the first time.But, they also were responsive when challenged by addressing those issues and apologized when it mattered. I believe this is not the same Contour Fence NW, LLC from a few years ago. So if you've been hesitating, maybe give them a shot. But, as always, your experience will vary. Note, the lack of 5-star review is associated with the customer service challenges related to scheduling and attempts to resolve any mistakes. Beyond that, the workmanship (once completed), the materials, the office staff and ownership were all positive.

This is an update for my 1 star review: New owners came out and fixed the issues I had, and improved some warped boards. Very pleased with the new owners, and I recommend. ---- original review below Decent price, and fence looks good. The guy doing the install had a problem installing the gate post, and moved it closer, making the gate narrower than agreed upon. The very next morning I mentioned it was supposed to be wider, and that was very important to me. Guy lost his temper and started arguing with me, and rebuffed my questions about the agreed spec. He then lied to his boss about it being that way for some time (I brought it up the next morning.). In response, they offered me $150 off the build, which I viewed as an insult. I let it go, because I was afraid an angry worker would do a bad job. A few days in, one of the two screws on the gate latch broke from being overly tight. At that point I contacted our sales guy, told him the story and his response was "I'll talk to him when he gets back from vacation and get back to you" or something like that. I had to contact him a second time to get the fence latch fixed. Someone came out and did so, but now you have to be careful to get the fence closed properly. He never got back to me. I did tell angry vacation man that I would never had gotten this fence if they were going to make the gate narrower. I stand by that. I'd avoid these guys.

UPDATE FROM MY PREVIOUS REVIEW OF 7/22/2010 THERE ARE BETTER FENCING CONTRACTORS most of fence falling down, boards split & cracked. gate broken inoperative. will be prematurely replaced this summer. Overall a crummy job for a simple fence. Description of work: remove old & replace a simple cedar fence of approximately 100 feet along property line, "L" shape & gate

I called and spoke with Larry to schedule an estimate for repairing my fence. He said he thought he could fit it in. He didn't call back with a date so I called him again, several days later. He said he'd be out the next day around 2PM. We waited and waited and no one ever showed up. Terrible service and zero professionalism.

LARRY'S CREW OF PAT, TYSON AND CHRIS DID AN EXCELLENT JOB. WE COULDN'T HAVE BEEN HAPPIER ABOUT THE WORK THEY DID. NICE TALKING TO ALL OF THEM TOO. WOULD USE THEM AGAIN AND RECCOMEND CONTOUR FENCE COMPANY TO ALL WHO NEED FENCING DONE. LARRY AND NANCY GROVES OF REDMOND.

After getting several bids, we hired Larry and Contour Fence to replace part of our fence. Larry and his team always responded quickly, particularly when we had some telephone tag. He worked with our scheduled; the crew did great work installing the new cedar fencing and gates. We appreciated that Larry came by at the end to do a final inspection and to answer any last questions we had. We would recommend Contour Fencing and hire them again.

Contour was very responsive initially and came out in a timely manner to give us our quote. We chose them as they seemed well equipped and ready to tackle our large and semi-complicated project and weren’t the most expensive quote. Our project ended up getting delayed twice due to miscommunication and pushed the timing into the busier fence building season. Our ability to effectively communicate with the project manager became challenging and during the times we were able to talk he was down right rude and impatient. He would say he had sent us drawings when he hadn’t and thought he had followed up with us when he hadn’t. “I’ve done like 30 jobs recently” was his explanation for his delayed responses. One conversation he told us a section would look bad with the design we had chosen, but when we asked for recommendations he never gave any. The gentlemen who built the fence were nice enough, but defensive about the project manager. Initially they were not respectful of our avoidable plants, but were coachable. During construction we asked for a couple things to change and were told “we dont have time to do that” which made us stop asking for things we wished we had (such as correcting the front yard section to be straight). Eventually, after frequent conversations with builders (never with the project manager) we were rewarded with a beautiful, well constructed cedar fence.

They did a high quality work and good design.

This company is fantastic! The estimate was timely as was the execution. Communication with Larry was quick and clear. These guys are great!

The guys did such a great job! We were amazed at how hard they worked and the result is amazing! We’re so happy with our beautiful new fence! A little pricey but worth every penny.

Overall, I was very pleased with the project. Pat & Chris arrived one day later than originally scheduled, but the owner, Larry, called the morning they were scheduled to arrive to let me know that they needed to wrap up a job from the previous week and that they would be there the next day. Pat was an excellent communicator throughout the process and they were both respectful of my neighbors, which helped the project go smoothly.

The work was done promptly and professionally. I thought the price was high but other bids were higher.

The jobb was performed as promised and areas were cleaned up afterwards. We would hire them again.

Efficiently done. Forgot to fix the latch on the gate but came right back and fixed it.

Service was great. Staff was talented. Cleaned up any mess.

Larry was extremely professional and easy to deal with. He originally scheduled the project for the third week in August, but I had house guests coming in early August and he was able to accommodate my request and complete the new fence installation three weeks ahead of schedule. The installers were efficient and polite (they had to work under hot sun--the temperature was in the 90's). Thank you to Patrick and all others involved!

Great working with Larry and his crew. Timely response, clear communication, great looking and completed to our liking. Recommended to our parents and they are very happy with their installation too!

Larry helped me with the estimate and also was accessible during the implementation. We had one miscommunication around the access panel which he quickly came up with a good solution for and was able to resolve in the normal course of installation. Pretty happy with the results. Thanks!

Contour Fence provided excellent service and work. Would hire again.

Once they started, it went very well. They did our fence and the neighbor behind us, as we shared part of the fence . It took five days, but it looks great. The guys were nice and efficient.

Larry visited our home to give us a fence bid. He was on time for the appointment, emailed the bid when promised and answered our questions. We ended up picking a different contractor that could do post on pipe for a better price, but Contour would have been our pick if we went with traditional posts in concrete.

Overall, the job was completed and is in satisfactory, working condition. Larry was helpful in determining how we would replace my fence blown down in wind storms, and offered multiple solutions. I was disappointed in a few things. One, the gate Contour installed had to be reworked multiple times, and it took several weeks for it to finally get sorted out. Not sure if the measurements were wrong or the quality of installation was off, but eventually the gate was simply shorn at the bottom to prevent it dragging along the cement. Initial work began the first week of May (after bid in late March), and the gate wasn't fully complete until the end of July--far too long in my opinion, even if it wasn't a big, high-priority job. The gate was nearly unusable during this time. The other issue was the pricing mistake made in the initial bid. I might've kept shopping if I knew the bid was short by hundreds of dollars. Mistakes like this happen, but it was unfortunate from my perspective.

They were very cordial and expedient about giving me an estimate.