Black Lion Heating & Air Conditioning

Nick with Black Lion came out to do an inspection, cleaning and tune up of our furnace. We just bought this house and didn't really know how this furnace worked or how to maintain it. Nick was great. Very educational! He showed us how everything worked and how to clean everything and what to be careful of. He showed us how to program our thermostat and did it with us. He was friendly , efficient and we will definitely call Black Lion if we have any issues in the future.

The serviceman serviced the air conditioner and furnace. He then pointed out rust inside the air conditioner unit, indicating that the air conditioner should either be repaired, which would cost much of what it would cost to simply replace the air conditioning unit. He said because of the rust, he would put in some new refrigerant, but did not want to fully pressurize the system because he wasn't sure that it could handle it because of the corrosion. We discussed alternatives, and I decided that I would have them replace the unit. I moved into this house last November, and when I purchased the house, I also purchased a home warranty. Since this would cover problems with the heating or air conditioning, I contacted them, and they sent out a heating / air conditioning contractor to inspect the system. This contractor went through the entire system. He said the corrosion that was pointed out to me would be similar to what you would find in a system that was one year old not just an older system like this house has. He did a pressure test of the refrigerant, and said it was fine and there was no problem with it holding the pressure. He also said the cooling lines are all copper, so are not subject to rust anyway. His comment was, "There is nothing wrong with your air conditioner. I think someone just wanted to see you a new system." He walked me through everything as he did his inspection and I have confidence in his assessment. I was very disappointed in Black Lion and have canceled the new system they were set to install. I do not trust them, and would not use them again.

great experience start to finish. communication was seamless, appointment set & service provider was punctual, thorough, professional. proactive too, not only did the filter get replaced but suggestions were made on safety equipment I was lacking at our rental home. I appreciated the extra time to ensure my people would be safe, secure, & active participants in their own home safety education!

This was a yearly check up to make sure the furnace had no problems that might cause it to break down during the winter. The provider came on time, checked the furnace, found no major problems. Would hire again.

He arrived on time, tuned up the furnace, put in a new filter and things ran smoothly !

The technician, Braxten, called to let me know he would be arriving in about 30 minutes. He started at the furnace by examining the A-frame and replacing the filter. I didn't know the filter had been moved when the A/C unit was added to the furnace (by another company) so I was happy to find the new filter location. He then went outside and cleaned the condenser coils, checked the Freon levels, and added a small amount to restore the unit to peak performance. During all this he was courteous, pleasant, and extremely happy to answer all my questions. He explained how to clean the condenser unit between service calls and suggested a cover during the winter months to keep debris out of the unit. I will be calling Black Lion again when I need service for my HVAC system.

The guys that came in (Braxten, and Nick) were very professional and courteous. They proceeded to inspect and service the furnace and were done in a timely manner. I had them replace the furnace flue since it was showing signs of rust. They quickly gave me a price for the service and went to get the parts needed. The job was done well and timely. I will be using them in the future. Thank you Black Lion

It went well and the technician showed up of n time and was very pro and friendly.

In checking for local vendors we found Black Lion HVAC had received good reviews and was local so got our first quote from them. Proceeded to get quotes from several other local as well as two highly advertised vendors. Black Lion's quote came in way below the competition, even for similar and yes, identical products. The system we chose was the Evolution Furnace which might give us a slight decrease in our heating bill and added the premium AC unit in the event we continued to have warmer than usual summers. From the start, Black Lion was a step above the competition. Brian, who quoted the job was absolutely on-time and gave a thorough quote for the system. Brian checked back with one follow-up call and once he understood we were getting additional quotes patiently waited for us to decide. When the quotes were all in hand we chose Black Lion and scheduled the install. The install team arrived on-time and with all needed tools and equipment in hand. The installation went flawlessly with the Furnace unit installed on Day one, the Electrical work was professionally done and ready for the final hook-up on day two for the outside AC unit. The unit was charged, furnace tested and all has performed flawlessly, now going into year three. We've kept the thermostat at 70 in the winter and 73/74 in the summer and the system maintains the inside climate to exactly what we choose. The unit is surprisingly efficient and we have seen a decrease in the winter heating costs and a surprisingly increase in the summer power bills even with the AC. Black Lion did indeed help us select and then install a good system for our home. Black Lion handled the mfr's and PSE rebates and gave us everything we needed for the federal tax credit. All good. I've recommended Black Lion to co-workers and at least one has used them with a positive experience for them as well. Only tiny glitch (and I do mean tiny) was a picky inspector who felt the AC unit pad should be staked in place... Technician arrived next morning and attended to it. Black Lion is our choice for annual maintenance/performance checks as well. Highly recommended

They were professional and courteous. They answered all my questions and provided additional information that I requested. They did a great job. As a female, they treated me well. Sometimes men treat women differently, but I was impressed with their professionalism.

When we decided to take the plunge and add A/C to our home we got three bids. One from Costco (super $$$), one from a large and local business with tons of positive reviews, as well as Black Lion, who also has a lot of positive reviews and who we have had service our furnace in the past. Hands down, Black Lion's quote was far and away the best...by a lot!! Seriously. On the day of installation the crew descended upon our home on time and quickly got to work. They were extremely friendly and asked questions about my preferences on where to run electrical and other associated pipes etc. In five hours they were completely done. The install is beautiful and the system works perfectly. I have signed up to have them come out twice a year to service the furnace and A/C unit. I'm picky...and I love this company. They believe in providing a quality product at a good price...and they deliver.

It was terrific! Very kind a respectful young man. When he came into the house, he took of his shoes like we requested with no questions asked. He cleaned up after himself very well. Pleasant, trustworthy and had no issues with him in or around our property. We will continue to use Black Lion! This is the second time that we've used them through an Angie's List Big Deal and have been very pleased.

Arrived promptly, did the job and were pleasant enough young technicians. I'd asked them to make sure the gates were closed and unfortunately one gate was left open and my foster dog went walkabout. I got him back quickly, but sure had some anxious moments.

They were on time, and they did a very professional job. I liked their service and pricing so much that I am going to hire them to do my annual servicing for the gas furnace and heat pump.

I did spend more money on my A/C unit, since it had not been serviced since it was installed, 14 years ago. I had the technician replace 2 components of the system as they were both worn out. All the work took about 1 hour, even including the repairs. Braxten, the technician, was friendly, professional in answering all my questions, and I felt that since he was an employee representing the company he works for, then I should give that company my future business.

work performed as expected. The technician was on time and patient when asking questions and explaining.

Excellent service. Have had this company come out to my house for several years now.

The service technician, Braxten was top notch and very professional. He explained all his checkpoints that he performed on the furnace and also future maintenance tips. Pretty easy process. Zero effort involved accept for purchasing the Big Deal on Angie's list. I would definitely use Black Lion Heating and Air for my future a/c and furnace needs.

Braxton did a fine job. He explained what he was doing while he was doing it and answered all our questions. We will definitely use Black Lion again.

They were allegedly knowledgeable but they recommended a whole bunch of work, like $2600 worth of work and I wanted a second opinion and the second opinion actually contradicted everything that Black Lion said needed to be done. Now I don't know what to do.

Braxton Tacbian, the Black Lion Service Technician called ahead and arrived when he said he would. He met me at the cooling unit and explained its workings and how they functioned and what the requirements were for each and proceeded to explain if they failed, what would be the cause. I appreciated that he took the extra time. We found that my fan motor needs replacing. The cost is not cheap and it was going to be more money out my pocket because Washington Energy failed to register the unit with Bryant when they installed it so the fan motor (or any other part) was not coverage by warranty. Not exactly great customer service by Washington Energy. While not obligated to, Black Lion has volunteered to defray some of the cost. As a senior citizen I appreciate that.. The replacement motor will not be available until Friday and while Braxton is booked up that day, he has volunteered to install it after working hours, if need be, so that I can have some cooling. Now that is outstanding customer service! It's the kind of service and company I can appreciate. I decided that I want Black Lion looking after my heating and cooling needs so that end, I signed up their annual service plan. I believe hotter summers are the new normal, so I also elected t have Black Lion install a surge protector to protect that new motor. It's a lot cheaper than having to replace it.. Black Lion has a great ambassador in Braxten Tacbian..

I had an awesome Anglies List deal so decided to try this highly rated company for a regular furnace cleaning. The tech was on time, professional, and answered all my questions -- of which I had many. He found something broken with our 19yo furnace, but he never pushed for us to replace it or use them to fix it. I would use them again.

Showed up on time and was professional. Took his time to show and explain to me what his findings were with the furnace. Would use again.

Workman arrived promptly at time arranged, went through the garage to boiler site & proceeded to do his job which was to do the annual tune up & I assume clean out the filter although on his invoice it says he "checked" it . I did not stay to watch since he knew more about it than I did. He noted the oil pump was leaking & with losing oil, it would lower the pressure for the circulating pump eventually. The pump has had a slow drip for some years & may be getting worse. He offered a price for labor --which I forget -- plus the cost of a new oil seal & said I could call them to get an accurate estimate. He left the furnace in spanking clean condition. PS The price on Angie's List was for $59.00 but when I called Black Lion, they said that was for a gas boiler & it was $75.00 extra for the oil fired furnace. I checked around & the price seemed in line w/other servicers. PPS One thing that made me a bit on edge is that the serviceman kept coming upstairs through the kitchen where I was working, to turn the thermostat on & off. It was in the dining area just around the doorway from me & certainly more convenient for both of us for me to turn it on & off. Even after I told him to just call up the stairs, he said he didn't like to yell & kept coming up each time, once even going around me to get to it. I don't mind workmen in the house if that is where they are working but if they have no need to be there, I get paranoid-- especially since he was so persistent each time.- even though he was very "low-key".

We have a 1,600 sf home and wanted a quote on AC. Due to the age of our furnace we learned we needed to replace that as well if we wanted central AC installed. We were OK with that. Black Lion came out the same day I called and gave us a quote. We had two other quotes as well, Black Lion came in almost two times higher than everyone else. The rep was pushing a particular product line. The rep was nice, he was punctual and professional, but I felt like their quote in comparison to everyone else's was way out of line for what we wanted and needed.