About us
Reviews
2.01 Reviews
Showing 1-1 of 1 reviews
EDWARD B.
11/2006
replacement windows
+ -1 moreThis is a branch of another company Depot with some serious problems. In the span of six months, which is way too long to deal with getting windows installed, we went through three different project managers (one of whom quit) and three different installers (Our first installation appointment was canceled on short notice due to a contractor no longer being with the company.). It is extremely difficult to get a phone call returned by anyone other than the salesperson, Robert. The installers (contractors, not the other company employees) that did the work seemed competent. However, they did not want to get up on ladders to reach the second story, thus the outside caulking was sloppy since they did it while hanging out the window. Also, they were not familiar with casement windows, necessitating a very long delay and many phone calls to get another installer out to take a look at them.
Description of Work: Replaced six old wood windows with Energy Star vinyl windows. Four of the windows were casement, and two were picture windows. The work required a sales consultation with Robert, who was quite friendly and helpful, another visit with Robert to actually sign the paperwork, a visit from the first project manager Mike to measure the windows, a full day for the old window removal and new window installation, a visit from the second project manager Glenn to investigate casement operation problems, a visit from a different installer to fix the casement operation problems, and a visit from the third project manager to fix cracks in the sill and caulk that had peeled back. Interspersed were numerous phone calls to various people, including the project coordinator Erin, who seldom returned my calls.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$4,200
Contact information
7078 S 220TH ST, Kent, WA 98032
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows
FAQ
RMA HOME SERVICES is currently rated 2 overall out of 5.
No, RMA HOME SERVICES does not offer free project estimates.
No, RMA HOME SERVICES does not offer eco-friendly accreditations.
No, RMA HOME SERVICES does not offer a senior discount.
No, RMA HOME SERVICES does not offer emergency services.
No, RMA HOME SERVICES does not offer warranties.
Contact information
7078 S 220TH ST, Kent, WA 98032