Emerald Relocation Inc

We found them using an online website that submitted our bids to multiple movers. Emerald came back with a quote that was $2000 below anyone else. However, they were the only company to required a hefty deposit up front. They also estimated our costs based on a telephone conversation. They said they would be happy to send someone out to look at our stuff if it made us feel better. My understanding is that movers in Washington usually have to inspect your stuff before submitting a quote. It made us feel a little uneasy that they were willing to do a telephone estimate. Also, we weren't keen to pay a deposit up front given the other reviews on Angie's List. We ended up deciding to go with another company.

On Saturday at 11am EST, the driver called and told me that he needed the delivery address and said he would be there between 5-6pm. They were supposed to call me on Monday the day that I left to let me know when the driver was supposed to be there. They left me a voicemail saying they would be there sometime the following week in North Carolina. The driver asked for the delivery address and they had not contacted me about the breakdown. I had no invoice and had put a deposit down. They also charged me for boxes that I had already bought elsewhere, even after I told them I did not want them. I hurried to get some storage rooms and they wanted to be paid over $5,000 and I had no detailed invoice about it. I finally got the invoice. They did over $600 in damage at the storage site. He was very rude to the storage facility manager and then I was charged $165 for their damage and not cleaning up their mess. The storage manager said they are not welcome about.

We were moving from Washington to Arizona so we joined Angies list to find a good moving company.We called Emerald Relocation and they showed up and gave us a estimate. We walked through the house and they wrote everything down, we also went to our storage locker which was very close to our home and they added everything we were taking from there.This part seemed to go very smooth. We were told that they would take the beds down, diasemble the exercise equipment etc. and put everything back together at the final destination. We looked over the estimate and it was around $8500. They seem on the up and up and talked a good line. Well the day they showed up they were an hour late but we thought well that happens and they took another 30 minutes to just get started. At about 6 pm they said that they didn't think everything would fit on the truck. They hadn't fnished loading the house furnishings and they still had to pick up the items in the storage locker. Mind you we getting a little concerned at this point, they were suppose to be the professionals and they missed judged by ALOT. They said they would come first thing the next morning and pick up the rest of our belongings. We waited and we waited, finally my husband called around 2:30pm and we were told they were on there way. We waited and we waited for them and they didn't show so my husband called again around 5 and was told by another person that the truck broke down at 2 pm. That would be a half hour before we were told they were on there way. We said we were leaving first thing in the morning and they needed to get another truck to come get our things and we were told there wasn't a truck available. To say the least by this point we were very upset not only did they show up unprepared but someone lied about the truck that was to pick up the rest of our things. They finally showed up a day and a half late to pick up the things that they couldn't fit in the first load. At this point we are wondering if we will even see our things again and were frustrated beyond belief. Ten days later they show up at our home in Arizona unload our belongings put together the beds but didn't put together any of the exercise equipment they just left dirty bolts and nuts and springs on our Light cream carpet. When I asked them the driver said they would be sending someone to assemble what they didn't which was all of it. Ugh! After they left I got a call from the driver and was asked if they had left a bicycle at our house which they had. He told me he would come and pick it up. Which he didn't. So I called him and asked if he was going to pick it up, he was very grumpy and said he would send someone to get it the next day. Which he didn't. That was 2 weeks ago. I have made 5 calls to Emerald Relocation since they delivered our things and have not had a single phone call returned. Patrick who set up everything for us wth his company told us he would be there for us the whole time has not returned any calls neither has the Company in gerneral. Oh and did I forget to mention they under estimated our belongings by over 20%which was over $2000.00. I would NEVER use this company nor would I EVER recommend them!!!!!! It has been a Nightmare!.

The did an excellent job when they came to our house to pack everything, things were wrapped nicely. The one problem we had was with the employees giving us different dates. The customer service and communication was kind of iffy. We were misinformed by the employees. As far as the work, that was excellent. Everything was carefully wrapped and they went through everything with us. The co-owner called us to apologize for everything and to follow up with us after the move. I have moved three times and this company was the best.Their fees were very fair.