East Hill Heating & Cooling

We have been using East Hill Heating & Cooling for close to 20 years now. First, in our Federal Way home and then when we moved to our Auburn home. They have repaired both furnace and hot water tanks over the years and also replaced them when needed. ( each home had different issues ). They have also installed digital thermostats in each home when we asked them to do so. Our new home had some issues underneath that we were unaware of when we bought it. It is a manufactured home. Doug crawled underneath, made the repairs and rewrapped all of the duct work to fix the problem. They have always fit us into their swamped schedule and never suggest replacing, when repairing is a better and more economical option. We trust them completely! I am writing this today because we noticed a leak this morning in our hot water tank. It is the old, original one. Christy called Doug and he drove by our place on his way to his originally planned job. Their customer service is AMAZING and I do not look forward to the day they finally retire.

We were pleased with both the work and the customer service. We are happy to say we are seeing savings in our utility bills with the new energy efficient equipment.

Great. Best price out of 4 estimates. Arrived on time for installation, finished the same day and did a good job of cleaning up. They even hauled away an old water heater that had nothing to do with this job.

They are really stellar. They did a fantastic job. The owner even came out on Labor Day. They had made an appointment with us and we realized that they made it on Labor Day. We thought they wouldn't come and it will probably be the next day or something. No he came at the right time right on Labor Day. We commented on that and he said they missed that when his wife made the appointment but we made the appointment so we honor that. He did a really great job and his prices were really reasonable and again I got a bunch of quotes. One of the things that I really liked about him is that he noticed there was something that wasn't, I guess it was the builder that did it, and it wasn't done correctly. So he did something in his shop and he came back the next day and put something on and corrected the problem and didn't charge us for that. That was his own time the following day and he didn't charge us for that. All of his reviews were stellar and that's what caught my eye. He fixed something on top of the furnace and he said he just didn't like things that weren't done correctly so that's just his work ethic.

I use East Hill Heating & Cooling for my service. They were here in January of 2017. They replaced the motor. It was $500 or $600. It was excellent, he's the best. He came out after hours. He worked all day, he came out past his working hours. I would tell others he is very honest and very helpful. He's his own company and you don't have to go through a bunch of stuff. He does all the work and doesn't farm it out. He cleans up great after his work is completed. He's just a real guy.

Excellent! Christy in the office kept me informed and was prompt in answering my questions. The technician, Doug, knew exactly what should be done and even enhanced the function for the whole house for year around comfort.

Very smooth. Doug was accommodating and helpful. They were already super booked up but made time to help us out. When we thought we had the problem fixed but it returned later that day, they came back out first thing in the morning to set things right. We needed a new igniter and a new control board for a furnace from 1994.

Nice folks. Solid work. Accommodating but focused and on task, Appreciate the work. Thank you.

I called East Hill Heating and Cooling and left a message thinking they might be out until the 26th. At 5:30 I got a call from Doug who came out to our house, diagnosed a broken ignitor, and replaced it with a part he had on his truck getting our gas furnace up and running again.

Anytime I have ever needed anything done with my furnace, I go to them.

Doug was very professional. I was told that it did not need to be replaced. He told me to save my money. He was in and out in 5 minutes and there was no charge.

From the first phone call to the finished product, I absolutely loved my experience with this company! The crew was friendly and hard working. I loved how friendly they were to my kids and pets. It was nice to get a clear quote for the work I wanted done, and NOT be talked into a product that would cost a lot more money. I will sure use this company to service my furnace and AC when needed.

I have used East Hill on multiple occasions, each time with increasingly bigger complexity. Every time, on every level, Doug has done outstanding work. I will continue to use their services as need exists.

They are very good. No issues at all. They worked around me and they were very punctual.

Called and requested a service appointment. Communication great. Cleared problem the night they came out.

Came same day I called even though it was near 6:00 PM. Furnace wouldn't start. Checked igniter and found a loose connection. Reconnected and tested the furnace. Spent maybe 20 minutes plus travel. Advised that the igniter wasn't the standard part but should continue to work for some time. Said "No charge" and left. I'll certainly call him back when I next need him.

Very professional; owner installed the tank. Didn't take long at all. Would use East Hill again.

On time, and serviced the furnace with no hassles, on time and on budget.

These guys are great. I first called them in when I noticed a leak in my garage and wasn't sure if the hot water heater or the air conditioner was the problem. I called that morning and they were able to come out that evening to take a look to let me know what was going on. He figured out instantly that it was the condensate hose on the air conditioner. He gave me the estimated cost to repair. I had been thinking about replacing the hot water heater and asked him about it. He was able to give me an exact quote on the spot and also tell me how much a servicing of the furnace would be. The cost was very reasonable. We scheduled a date for the installation for later in the week. They were very accommodating to my schedule so I didn't have to take a full day off work. He showed up right on time, said he thought everything (the replacing or the condensate hose, servicing the furnace and replacing the hot water heater) would be done within about 3 hours, and it was! Very fast, efficient, knowledgeable and friendly! Left my garage looking cleaner than it had been! Oh and his wife (the boss as he called her) was very friendly every time I dealt with her in regards to getting the estimate, scheduling, etc.

We contacted East Hill via the Angie's List web-site on Sunday evening after we discovered our A/C unit was not cooling. We received a call first thing Monday morning (between 7 & 7:30 AM) that started with an apology for the delay. We hadn't expected to hear from them that soon! We just wanted to get in line. An appointment was made for "after 5 PM" that afternoon. Doug arrived at 5 PM. Within 1/2 hour he found the problem, had the necessary part on his truck, replaced the capacitor, and presented us with an invoice. Part ($72), Service Call ($110), Tax ($17.33). We wrote him a check and he was on his way. Courteous, quick, and easy! A/C is working fine.

Had East Hill Heating install new AC unit. Everything was perfect except they forogt to turn on the coolant line to the compressor. After a few days of very loud operation and no cold air, the compressor finally blew. When they came to fix it, they tried to insist someone tampered with my unit and may have tried to steal it. They should have fallen on the sword. However the replaced the entire unit for free, just a few extra days of hassle. Doug and his team made it right, would hire again.

The service was excellent, the price fair, the technicial friendly and knowledgeable.

Great friendly, professional service. We were given tips on how to help prolong the life of the furnace.

They are a family run business and they are amazing! I have been using them since 2002. They are very affordable and do good work. They respond immediately and have quality products and work. I have never had any problems and I highly recommend them.

replaced my old electronic honeywell air cleaner on the furnace.