Door Pro America

Excellent product and performance. I arranged for an Amarr garage door and installation through Costco. Door Pro America did the installation. The experience was perfect from initial consultation through installation. Installation was done on time and as scheduled and took less than 3 hours. (The job included removing and disposing of the old garage door and associated hardware.) New door came with new spring and tracks other hardware and perimeter seals and installer reprogrammed the garage door opener. Garage door has a lifetime warranty.R

Excellent work and an outstanding final product. I had three estimates for the job and they were definitely competitive (being associated with Costco pushed them over the top). On installation day the two installers stayed in communication with me, arrived on time, and completed the installation (three bays and new motors/rails) much more quickly than I expected (one day). Way more capabilities than we had before, a warmer garage, and super quiet. We should have done this years ago, and are glad we used Door Pro America.

I purchased two Liftmaster 87504 3/4 HP BeltDrive garage door openers that were installed on the scheduled date March 15, 2023. Installation was completed within a couple of hours, and they work well. I enjoy the remote control and camera features that I can access through my phone app. I recommend getting the battery backup. I just used it when my power went out for 20 hours this month.

DoorPros installed the door November 19th 2020 without the proper fitting rubber seal at the bottom of the door. They have yet to finish the job as of January 6th 2021. I have paid in full for the door and still without the completion of the job. Very poor customer service. I would not recommend this company.

Easily made an appointment to get an estimate. John showed up timely on the day. He did some measurements but did not show us a brochure and when asked if we could look at one, said we could look but not keep one. Rather, we should look online and give him a call if we wanted something that was not in his estimate and he'd revise the estimate he was writing out. The estimate seemed reasonable for the door he quoted. However, rather than try to contact him to get a revision, we got an estimate from another company that was also reasonable and was for a door we actually wanted.

This company does many promotions through Costco, I signed the paperwork 10/27, I was told that it would be completed in 30 days as the doors are made to order. Installation did not happen until 1/5. When the installer arrived, the door was a special order and not the standard ~16 foot door. He called in the correct size and waited for it to be delivered from Kent. The door did not have the windows I ordered, and the bottom panel was dented. So now I wait another 2 weeks to get the panel with the windows and the bottom panel replaced. The product is great quality. There is no question about that. My Issue: - The project took 12 weeks not 4 and took 2 visits. I work out of my home so this is very disruptive to my business. - The salesman wrote down the wrong phone number and credit card. It took the office 1 week to contact me about the credit card. They transposed the number AGAIN and it took another week to call me to correct that problem. - The salesman who came to my house to measure my door, made a mistake of the door size. The door was custom rather than the standard size door. I contacted the office to see if I had paid more for the custom size. The gal who does the scheduling wasn't able to answer that question, so I asked to speak to a manager or someone who could answer the billing question. She said they would get back to me the next day. No call. I've sent an email, no response. I asked to have a manager call me again when scheduling the final install. No return call. Makes me think that I paid for a custom door I didn't need. I will never again work with this company. There is no integrity or empathy for the customer. When you see them in Costco, keep walking.

Excellent service. The service tech who did the install did it all on his own (which seemed like a huge job to me, but he said it was a typical work load). It took about 9 hours to do the whole job, and the garage looks fantastic, but even better, the doors work seamlessly and almost silently! The technician was knowledgeable, prompt, worked through the full day, cleaned up after himself, and took all his trash with him. Tech walked us through use of the system, safety elements, how to disengage and re-set the garage door openers, what the keypads and smartphone apps do and don't do, and even noted when we asked that although he wasn't certain, LED bulbs in the openers might cause problems with door safety beams. I would hire them again.

They are ok, just their prices wasn't competitive. Little bit of pressure, but not bad.

unknown

Nice job, cheaper than other places, good warranty, and Costco reward Visa

We ordered a new garage door on 10/10/2016 with 3 promises: 1) Our check would not be cashed until the online contract was signed; 2) The online contract would be sent within a week; 3) The door would be ready to install within 4 to 6 weeks. What has happened is: 1) Our check was cashed on 10/12/16 (2 days after I wrote it); 2) On 11/3/16 (almost 4 weeks after the initial order) Door Pros called and said we hadn't returned the signed online contract. When I explained that I had not seen it, they checked their email and discovered that they had forgot to include a letter in the email address (he admitted it was their mistake) and it had not gone out; 3) The online contract was emailed and within 15 minutes I had processed it and returned it to them; 4) I called them back and verified that they had received it; 5) At that time I asked them was everything ok now? and when would the door be ready to install?; 6) he said all was good now and the door would be here in four weeks. I started calling Door Pro America, and have called 3 times over the last 10 days, trying to see if the door status was still the same. Three times I was sent to a voice mail-box, three times I left a message and my phone # requesting a call-back, and three times no one returned my calls. On 11/28/16 I called a different phone number, "CUSTOMER SERVICE" and went through the rudest "customer service" I have ever encountered. Their employees completely glossed over the fact that the delay was their fault (because they messed up a clearly written email address), had not returned my phone calls over the last 10 days, and now the manufacturer has the door scheduled to be delivered on 12/14/16, almost 2 and 1/2 months after the initial contract and two months after cashing my check! When they asked if they could schedule an installation date, I asked him if they could guarantee the material would be here by 12/14/16 and he first said no then changed it to yes. He vacillated on whether or not he could guarantee the door would be ready for installation by 12/14/16 so, based on their previous broken promises and extremely poor customer service, I told him to call when the door arrives and I will decide then when it would be installed. The conversations on 11/28/16 included two to Door Pro America, then one to Costco since this door is sold through them as one of Costco's services (we bought the door because we were introduced to the service in the Gig Harbor, WA Costco) where I explained the issues again, then two more calls with Door Pro America who were contacted by Costco after my call. Right now I am very reluctant to go through with dealing with this company. Since they have not proven to me to be trustworthy, I fear retaliation for my expressing my frustrations when they finally install the door. I feel that the local door company in my area would have done a far better job, all around, for slightly more money and we would have had our garage door installed and operational with NO "customer frustration" included.

the salesman John Taylor was great

everything was timely and professional. had an estimate on monday and garage door and opener was installed by friday for my mom's house. this is the second door (different house) i've purchased from door pro. would buy again!

the provider was excellent, comprehensive. He instilled confidence that I make the right choice in choosing this provider.

Went through Costco's garage door service. John provided prompt quote and revised quote. Two installers spent about 4 hours putting up 3 doors. New doors and openers are smooth and quiet. Had issue with 3 trim pieces that were wrong shade. The installer came back in 3 days and reinstalled the right shade.

The doors were just as promised, communication was great and the crew did a tremendous job installing and arriving on time. Overall very happy with the service!

Tried making an appointment. Waited on hold for 15 minutes and got an appointment 10 days in the future. Following day I got robo-calls every 10 minutes until I waited on hold for 15 minutes to get a person who then explained to me that there was a glitch in the system and it thought I still wanted an appointment Just before appointment, national call center let me know that they weren't going to keep the appointment, so it would be at least 10 days in the future before another appointment was available. Conveniently this person did not have any access to any information except a calendar. Tried to find an actual local contact to say how ridiculous this was and that I was going to go with one of the other garage people who were able to come out with just one call, no hold time, AND KEEP THEIR APPOINTMENTS, but never could contact a real, local person. Maybe they do good work, but wow, it doesn't seem like the aggravation trying to schedule is anywhere near worth the effort. And what happens if something goes wrong? Does one always have to wait through 15 minutes of hold (particularly annoying when the number is long distance for us in Seattle)?

The sales representative, John, responded in a timely manner from the initial contact with the company thru a slight hitch in instructions on the day of install. He was very easy to work with, not pushy but interested in our needs and did not try to upsell. We had already gotten a quote from another company so knew what we wanted. Door Pro America is one of the approved Costco providers and we are "sold" on this service that Costco provides to its membership. Turnaround time, from signing the contract to installation, was so quick we were not prepared to accept the first date offered! Today was installation day. We were given a call an hour before the technician showed up (very thoughtful) and the tech was prompt. Ken worked steadily from the time he parked his truck until work was completed. The only hiccup was that his work orders did not show installing a garage door opener and we had ordered one. No problem: a phone call to the sales rep verified the purchase and a phone call by Ken to the company office resulted in the opener being delivered right away. No time lost and no need to be upset. Eventually (but not for many years I trust) we will probably have to call for service, as anything with moving parts tends to wear out or need to be tweeked. No problem. We will not hesitate to place a call to Door Pro America.

Installer worked quickly and efficiently. I am honestly impressed that this was a one-man job. Nice work, now i know who to tell my friends about.

We called in the morning for a broken spring on our garage door. They were able to come out that afternoon. The crew called ahead of time to let is know they were on their way. They arrived on time with all the parts necessary to complete the job. They did a great job, very professional and very helpful. Very reasonable on price also. Highly recommend for garage door maintenace.

The installation crew (Joel) was professional, knowledgeable, and courteous. The installer demonstrate the door after the installation. The installer reconnected and reprogrammed our existing opener. The installer cleaned up the debris after completing the installation. I would highly recommend the company and this crew to someone else.

They ordered the wrong door. They finally got back to us and it worked out fine. They did take care of it and the door is nice. They arrived on time when they were supposed to.

I requested an in-home visit to discuss the replacement of my garage doors. The company representative was on time and responded to my questions. I requested a copy of the paint disk to submit to my homeowner's assn. for the necessary approval. He did not have one with him but assured me that he would arrange to have it sent via snail-mail. After waiting several weeks I contacted him by e-mail but got no response. I subsequently called the company head-office and the paint disk was received promptly. Scheduling the installation went smoothly once I had received the okay from my homeowner's assn. Lorenzo arrived on time and talked me through his process. He then started the demolition and installation that went very well with his devising a solution to a problem with sloping pavement on one side. On completion of the installation and testing to ensure that the system worked well he took the time to teach me how to operate it. Clean-up in the garage and driveway was exceptional. I discussed, with him, my desire to have a key-fob door opener and we reviewed the brochure to ensure that one was available and then he provided me with the phone number to call to order it. On calling the office I gave them the name and number of the key-fob that was listed in the brochure, provided my credit care information so that it could be ordered and billed to my account. I was notified that the part was in and we agreed on a date that it would be delivered. The wrong part was delivered. After contacting my credit card company to verify that they had billed for the part I contacted the office again and provided the correct ordering information. I was told I would need to provide my credit card information again as it was a special order. I told her that the company had already billed me through my credit card company and suggested that she check their records. After some hesitancy she agreed to do so. Finally on April 29th the requested key-fob arrived. The initial contact was March 5th followed by a delay until April 16nd when the doors were installed and then a further delay until April 29th when the key fob was delivered. My overall grade of "B" was due to the lack of service/follow-up by the Kent office with my orders. They also account for the grade of 'B" on responsiveness. The manufacture of the doors and the installation of them by Lorenzo deserves an "A" in all categories.