Champion Windows and Home Exteriors of Seattle

Positive: They arrived for the installation after a month of waiting for our order. They had around 5-8 people arrive for the install and had it scheduled for 2 days, but finished in 1!!They did a great job and did quality work. Especially in the build up of the wall in the family room, it looked amazing how they reused some wood peaces I had already for the base. I did notice they missed a few caulking areas in the bathroom and living room and forgot one old window,I called and they came back the 2nd day to fix the caulking and get the window. The windows quality of work again is amazingly done. Negative:The customer service girl could be more helpful when I was refereed to call the project manager if I had a problem, she tried to make us wait 5 day just to schedule it to be fixed.When I called a 2nd time I let her know the project was scheduled for two days originally so I already have a schedule then she finally let the manager know my problem.Also they made me fill out of the finance papers multiple times after being approved already and even after we received the credit card from the bank they use, I had to call the sales man for help just to get them to order our windows.They did get saw dust all over our kitchen appliances ,counters and living room desk etc.I wish the price was a little lower, but do like the quality. Overall: After a few setbacks with customer service and the high price. We are very happy with our windows and the work from the the window installers and sales representative.I would refer Champions of Seattle to my friends and family. Its amazing how new windows makes our old house feel newer.Thanks for the great work.

We had previously replaced windows with a different company, but they wouldn't touch the sky wall. They said there was no way they could give a lifetime warranty on it. Champion is one of the few...maybe only...companies to install sky walls, and they do give a lifetime warranty. The crew was excellent. The install went very well. We were having new wood trim installed at the same time. The carpenter commented on what a good job they did and said it made his job easier.

They first came out couple of weeks earlier, assessed the location and current door and gave me a bid. I was having the door installed to change the slider from a single to a double pane window to help keep the heat expense down. When the installers came they efficiently took out the existing sliding glass door and framework and put in the new framework and door. It took a couple of hours, but the result is a really pretty door and it works much more smoothly.

It took them 6 months to get it done, because they had lost the order. I would still recommended them, but if other members order from them, make sure you are on top of the order.

It went very well. They showed up when they said they would. They said they would get all the work done in 2 days but got it done sooner. They came back to fix some minor things. They were very responsive.

Went pretty well. Crew arrived on time, was courteous, finished job on time, and cleaned up everything.

It went very well. The windows made a huge difference air coming into the house. They were very flexible. It took about 2 weeks for the windows to be delivered and installed. There was a one week delay of a sliding glass door but that was not a problem.

It was excellent. They are good with their followup. They were on time. Everything was super.

It was great. They did good job. They cleaned up when they were finished.

They did a great job. I have no complaints. They installed the window and left. When I came home I noticed a large scratch. They ordered a new window. They were very responsive. I had all my windows done 4 or 5 years ago and they come out right away.

They were good and efficient. They had a team of people that came out and it was remarkably quick.

It was mostly all positive. I like their product and service. They delivered what they said they would. This was my first time using them and I have had no issues with my windows or doors since the service was provided. I have recommended them. I did not know if we would get much lower prices elsewhere.

Quality windows with excellent service. Very nice salesman who did the quote. Called prior to installation to confirm everything, called during the install to assure everything was going as planned, called after to assure everything was completed. Someone even stopped by maybe a week after to check on the work. I don't think I have ever had such customer service for a home project!

My window had moisture inside the two panes. It was an original window to our home built 12 years ago. I read the reviews of Champion and decided based on the positive feedback to call them. I was not disappointed in their service! Even though it was just a very small pieice of business for them, they gave me very professional service, as if it was a much bigger deal . I think you can feel comfortable using them for your smallest window issues. If ever I need to replace my windows throughout my house,I will definately call them.

I would recommend them because they were thorough. When there is an issue they come back and fix it. The windows are great, we love them.

We were puzzled by their behavior, They rescheduled several times before they got started. They installed things incorrectly and kitchen door glass was ordered and turned out to be too thick, had to be redone. I think it was reinstalled at least twice. The caulking that was used, one installer said was incorrect. It took them much too long to finish the small details and then, we asked to be billed, and they seemed strangely unhurried to collect payment. While the salesman seemed to know his stuff, we had several different teams of installers, which made us frustrated, lacked consistency, and when we called over and over again, there office staff were not good at communicating our frustration and even communicating that we were having any issues. In all, it was not the best experience we have ever had.

I chose another company because of price.

.I'll start off w/ the positive: The windows are very high quality. The team that installed all of the windows was outstanding. They worked very hard, were friendly and professional - and other then lunch, I don't think they took breaks. Now the negatives: Although the windows are high quality, they are also expensive. I can live with that as I do believe that you get what you pay for. My biggest gripe w/ Champion was their customer service after the installations were complete. Initially, the slider that was to be replaced had not come in w/ the windows, which was fine, however, weeks evolved into months. The windows were installed in the summer of 2013. The slider wasn't installed until the following late October/early November. The first time the installer came, the slider had the wrong color hardware, and was also missing parts (locking hardware). They DID come back to replace the hardware, however, we were never compensated in any way whatsoever for the long delay, or for the door hardware mix up. I had paid top dollar and expected top service in return. Also, although I had paid for the bulk of the installation, I held off on paying for the slider until the slider installation was completed. They sent me a bill and in less then two weeks, sent me the most snotty email implying they had billed me several times and were "again" asking for payment, implying that they would not be able to service my windows. I had already paid the bulk of the $9500ish bill and owed less then $2000. Considering how long they took to finish the job, I don't think paying a bill two weeks after getting the bill was out of line. I paid them off and also sent an email to the company letting them know that I did not appreciate how I was treated, but the only response I got was some sort of lame excuse and how I misinterpreted their snott-o-gram (I assure you, I didn't.). There was no apology or a partial refund; but something on the lines of blaming me for the "misunderstanding". After reading a few other reviews, I noticed this seemed to be the pattern (nothing was ever THEIR fault; everything is always the customers fault). Anyhoo, if you use them, expect to pay a Nordstrom price for decent windows, but customer service that is more on the lines of what you might expect at a K-mart. - Thank you.

Efficient team came in and took over, prepping areas, removing old windows, installing new windows, and cleaning up.

This was a last minute appt. We felt like we were getting the run around from another company and had to make a decision soon. I made calls to 3 new window companies and Champion was the only one willing/ able to get us an appointment immediately( keep in mind this was a holiday weekend) before we had to give our answer to the original company we were speaking with. The director of the region actually was the one to call back and fit me in with a local rep. The only reason we did not go with Champion is due to cost, this home is likely to be a rental in the near future and we didn't see the reasoning in putting high quality windows in. The product was very high quality and the professionalism was AMAZING after what we had been through. The rep was incredibly accommodating after we told him it may be a rental he showed us 3 other options.

Installers arrived on time, protected my home from weather (it was cold), and the carpet were shoe covers. Installation took about 4 1/2 hours to remove old slider, prep opening, install new slider and casing, chalk, and clean up after themselves. The installers were polite and courteous. I rated the Price lower only because it hard for me to spend that amount of money. I do fell the product and service was good value for that price. Up date 6/2015 sliding door is still working just like new. Solid construction, heavy duty and does not leak.

We have no complaints about them. They were very fast, and we love having the double hung windows, which I was initially not seeing the benefit of, and the guy convinced me about it. They are amazing. They were very responsive initially, and after the fact, we had an issue, and we wanted to get an egress window for our basement, and they never called me back. He even talked to me about what size and estimate that we needed, but they never got back to me. Their prices were competitive. They had a discount for Angie's List.

The sales rep spent close to 3 hours with us, showing us the window they sell compared to one from a competitor; explaining the advantages/disadvantages of each; and explaining their warranties. He did a quick measure of all of the windows and one door, then gave us an estimate. He explained that they could save the window liners and trims for almost all of the windows, which would save us money. We planned on getting another estimate from a competitor, but chose Champion because the sales rep gave us additional discounts. He also showed us copies of competitor estimates, provided to Champion by their customers, and many of those competitor estimates were comparable to or slightly higher than Champion's. Seven (7) weeks passed from the time of the sales rep's visit to the day of our installation. The install took two full days to complete. From our conversation with the sales rep, we believed that the install crew were all Champion employees. He made it sound like Champion was the only window company that employed its installers, i.e. anyone working on our job IS a Champion employee. It turned out the install crew is a separate group of guys, not employed by Champion. When I asked about this, another Champion guy told me that the install guys are subcontractors, and what the sales rep meant was that if we were to have a problem with the install, we would deal directly with Champion, not the installers. The installation went relatively well. They damaged one window liner and trim, and so Champion ordered a new liner & trim at their expense and would install it at a later date. The clean up of old windows and debris was pretty good too. Although we found leftover debris to clean up ourselves, it wasn't enough to complain about. It might be important to note to potential customers that if you have plants/landscaping immediately below your windows, the plants/landscaping will be trampled on. Our large living room window was heavy, I'm sure, and so asking the install guys to "tiptoe through our tulips" as they hung that window would've been too much to ask. We completed a feedback survey after the job, and we noted that we would've liked a follow up phone call from Champion to speak to us personally about some concerns. (We expected a follow up call, but didn't get one until after Champion received our survey.) We asked about our back door that they installed (it seemed to be sticking on the bottom, making it sound like we were ripping up the finish of the threshold every time we opened the door, although that wasn't what was actually happening - it just SOUNDED bad), and we wanted to get an estimated install date on the replacement window liner and trim. A Champion employee came out to our house 3 weeks after the install to adjust the back door. He also made a great suggestion for using magnetic cafe rods on the door (steel) to hang a fabric panel on the door's window for privacy. (Thank you!) Our replacement window liner & trim finally arrived and was installed about 5 weeks after the window install date. That all went well, and with that, we considered our job completed. Overall, the experience was a good one. Everyone was friendly and professional. As for the windows themselves, they operate very nicely. We don't notice too much of a difference as far as blocking out road noise (our house backs to a busy road), compared to our original windows. The jury is still out as to whether or not these new windows will keep our house cool in the summer, as the sales rep suggested it should. One final note ... our sales rep asked who referred us to Champion, and we gave the name of a co-worker who used Champion several years ago to replace her home windows. The sales rep said our co-worker would receive $250 for the referral. However, three months has passed since we signed our contract and our co-worker has yet to receive that referral fee.

Removal and installation went smoothly. No mixups with which window went where. Only issue was upon installation of the sliding glass door, the installers didn't have the proper interior trim. So a different person had to come back later with the correct trim. Very happy with the quality of the windows. They are a lot more quiet, and more efficient. The true test will be this next summer. House was definitely warmer in the winter with less drafts and heat loss.

It went very well. The price was very reasonable.