AAA Pest Control

Went well. Checked both spaces pretty thoroughly and found nothing. But noticed some other signs of critter activity outside so helpful in other ways as well.

No one called or came to see about my problem. They were a no contact no show

Great. The tech was very knowledgeable and gave me a reasonable price for services

They were excellent and did a good job.

Excellent expert service that went above and beyond my expectations. Jason did an excellent job and I would gladly have him return next time the need arises.

They came out right away and were professional.

Scheduled and confirmed an appointment and they did not show. I called and received no answer. Called again and the receptionist said she forgot to schedule an exterminator even though I had the confirmation email. Exterminator was sent an hour later but by then I rescheduled with a different company. No apology from this company or an effort to correct it. Will not use them again.

We had angry yellow jackets swarming and going underneath the siding at our house. This wasn't a job to be tackled by using the bug killer spray can that you can buy at any grocery store. I called AAA Pest Control and they were on it. They had an exterminator out here within 2 days and in the pouring rain. Both the woman I spoke with and the exterminator warned me that it might take a while for all of the yellow jackets to die, but that wasn't the case. They were gone within a couple of hours and haven't been seen since. I highly recommend this company and will not hesitate to use their services again if needed. I had a coupon that reduced my costs and they also offer senior discounts.

We were having trees pruned in our front yard, when one of the arborists got stung by a hornet. We then discovered that there was a hornet nest in the Camellia tree. I initiated a request for pest control through Angie's List and heard back from 3 companies. AAA Pest Control had the best price and was able to get someone out within a couple hours. The nest was located and sprayed and there was a thorough search of the area to make sure there were no other nests. Within a couple days all of the hornets had died, and a week later we discovered that something (probably a raccoon) had torn the nest apart. No further problems with hornets.

Everything went great. I called contractors to make an appointment on Monday. AAA offered to take care of the bees on Friday, which was sooner than any competitor. The office said that a tech would come to my house between 11 AM and 1 PM Friday. The tech arrived at 1 PM and finished spraying at about 1:20. I saw no more bees after this work was done. The tech advised that I stay away from the nest for 24 hours in order to make sure the bees are dead and to call him if I see any bees after that.

It took several days before I got a text response. I was told that I will be contacted to make the appointment, but it never happened. Very, very unprofessional. Will never contact them again.

complete perimeter spray responsive and professional

I called to complain about how this was a never ending cycle of setting traps, coming out, charging me and never solving the issue. The district manager told me he would come out on a Sat between 8-9. I was up and ready. No call, no show and it’s been over a week and all I have heard from the company is that they charged my card another $400+ without my approval.

Did the work, but price seemed high for the service. Did not seem to rid us of the rodents or yellow jackets. Wanted an expensive monthly contract to continue with rodent control.

Pretty well, my only concern/ complaint is that the inspection wasn't as thorough as it needed to be in order to detect carpenter and activity before it's too late. For example, you would need to inspect all of the crawlspace not just a few sections. For example you would need to look at all sides of the outside of house, not just three of four. The partucular guy that came out this time didnt seem very motivated, but a few years ago I had them out for a different issue and the guy was very motivated and thorough. I would still use them again.

The communication was good between the office and the person that came out. The technician was really professional and got the job done. The communication with the technician himself could have been better. It wasn't bad, there was confusion about things, but it could have been better.

Okay, only saw one ant since the treatment.

Fantastic, They were very helpful with my mothers needs.

We have used AAA Pest control to spray around the outside our house for spiders every year. They are very knowledgable and all their employees are professional. Recently a new housing development started. We got a few little field mice in the house. AAA came to see if they could find out where they were getting in. They offered to set traps for us, or he offered to just tell us how to and where to put the traps. We were very impressed with this company.

It went well. He put several traps out and on the second visit there were rodents in the trap. Last visit was nothing. We haven't heard anything since he came.

I discovered we had mice about two months ago: one ran right across the kitchen floor. Never having had mice I didn't know what to do, and checked for a well-rated company from Angie's List (we've been Angie's List members for a while) A few things went okay: The guy came three times for one flat fee. He set traps, and he sealed up some holes on the outside of the house and under the stove. He was very nice and courteous. While he never arrived at the time we had determined he did call to give me an updated ETA, which was nice. He told me several things I did not know about mice, such as their tendency to run along baseboards, and to seek out warm, close environments like under a refrigerator or stove. Here's where things did not go so well: 1) I paid the full amount on the first visit. I then received an invoice via email as if the check had not been registered. There was also a question about how much to pay after I had presented the coupon. (Apparently tax is applied to the full, pre-coupon amount, not on the amount after the coupon had been applied. This doesn't seem to make sense to me, but I was told that's how it had to be.) I sent an email to AAA Pest Control telling them I'd paid the invoice. They sent me a response a short time after with a new invoice showing a zero balance. I really want to hope this was just a clerical snafu and not a deliberate attempt to get me to pay twice. I had to go back and check the agreement, which I had understood as 3 visits for one fee, and that I wasn't supposed to pay the full amount for each visit. To be double-billed like this seems to indicate a level of things-falling-through-the-cracks that I would not expect to happen with a professional business with such stellar reviews. 2) Last night after emptying the recyling and trash can under my kitchen sink (the kitchen being the main place where the mice were seen and heard) I discovered huge piles of mouse poop in the space underneath the sink. I pulled everything out and saw very large gaps in the plywood where two different pipes for the sink go into the wall. These are clearly the places where the mice have been going in and out - the gaps are big enough for a rat, let alone a mouse or ten. I did some research online after discovering this, and found several websites that said: "Check under the sink first" and "Carefully check all pipes around plumbing in the kitchen: this is where mice usually get in." The fact that AAA missed these two huge gaps in an area where mice are known to habituate is a significant fail. Never having had mice or any sort of pest problem before I didn't know how or where to check for ingress/egress for the pests. That's why one calls a professional service. I pulled everything out from under the sink and scrubbed the entire area with a heavy-duty disinfectant. I am going to put my kitchen trash and recyling in a different place from now on. 3) The AAA guy and I pulled the refrigerator out to check for possible holes along the baseboards. There were numerous gaps along the baseboard behind the refrigerator. Instead of offering to fill the gap (as he had done under the stove) he suggested I fill it myself with caulk. Which I did. It wasn't that difficult, but I did wonder: why am I doing this and not the service I paid to get the mice out of my house? 4) The AAA Pest Control tech set out several kinds of traps. The only trap that caught a mouse was a glue trap. I discovered the trapped mouse by its incessant and piteous squeaking. Now, call me naive, but I kind of thought any trap would either capture the mouse live (to be released later? okay, I'm naive) or would kill any mouse quickly. I did not know these sorts of traps were a slow, tortuous, painful death for trapped mice/rats. After doing research on the internet about different kinds of traps I found there were two options for mice/rats trapped in glue traps: 1) Bash it over the head or 2) Drown it. (There was an option that involved covering the trapped mouse with baby oil to release it from the trap, but I was wary of handling the trap/mouse due to the potentially lethal hanta virus mice can carry) So I filled a bucket with warm water and drowned the mouse and put it in a bag in the garbage outside. After this (admittedly difficult) experience I found none of the other traps did anything. I purchased a few more glue traps from Home Depot, committing to checking them frequently and putting any trapped mice out of their misery as quickly and humanely as possible. I caught three more mice in this fashion. While I didn't expect the service to hold my hand and walk me through every disposal of every mouse, a little more instruction on what to expect and what to do would have been helpful. After doing yet more research on the internet I have learned that packing holes with steel wool is a good way to block them and keep mice from entering. I'm going to go to Home Depot today and get some steel wool to pack around the pipes under the sink where clearly the mice have been entering/exiting. It probably won't be that involved a process, but again I ask myself: why am I doing this rather than the service I paid? And why did I discover this on my own, instead of the service I paid, especially when - according to several sites I've now read on the internet - this is a prime place to check for mice? Not terrible service, to be sure. But not fantastic. I feel things should have been better explained, better researched and better executed (especially the large gaps around the pipes under the sink) before asking for payment.

Wonderful. Prompt and professional service on a Saturday no less. Took care of the wasps inside the house and outside. Cannot recommend them highly enough. Super efficient and knowledgeable. Absolutely great service for a weekend emergency.

Great! Very thorough and kind and professional from start to finish:)

We recently had our roof replaced. Upon the roofers tearing off the old roof, they discovered significant leaking around the chimney, that we were unaware of. On top of that there were ants everywhere in the rotted wood. I started making phone calls looking for someone who could come out that day to take care of the ant problem. AAA was very responsive and understood the time sensitive nature of my problem, since the roof was needing to get done ASAP. Frank came out a couple hours later and did a great job. He explained that they were moisture ants, and that they would only destroy the moist wood. He answered all my questions and even did a "perimeter" spray of our house on top of treating the affected areas at no extra cost.

After a call to AAA Pest Control is answered promptly and efficiently. It is easy to schedule appointments and every time we have had an appointment the technician has been on time and very professional. This company not only gets rid of the problem, but the help educate you on other issues. They do not try to up sale you. Calls to a pest control company is not at the top of my list, but I am thankful to know if I do need help, AAA pest is just a call away. I also love that it is a local company.