Tri-Cities Water Store

Description of Work: .

Description of Work: After struggling for several days to remove a filter casing on the water softener I had purchased, even buying a special tool that did not work, I called the store and was told that a service person was in the area and they would drop by and remove the filter. At NO TIME was I quoted or given any indication that this was a paid service call. The tech arrived and removed the filter in about 10 minutes. The tech neither gave me a quote or told me that I would be charged for this call, nor did he have me sign any kind of work order. In January of this year, 2013, I received a bill for 100.00 dollars, when I called to dispute, telling them that I was never told or shown any paperwork for this charge, I was basically told "too bad, the tech was there and that is the standard charge." Again, at no time did I sign anything or was I told that there would be a charge for 15 minutes of work to change out a filter that is impossible to do on your own without special tools or knowledge.