Roy's Appliance Service Inc

Called and set up a appointment, was on time, completed the work with excellent workmanship and in short order.

Watched Youtube videos about the replacement and decided it was a lot more than I could handle. Got an over the phone price. He did it an easier way, was very easy to talk to and professional. Ended up taking about a half hour. Would use them again.

He fixed our dishwasher on its last legs.

The service technician had seen this before on several other wall ovens he had worked on. Here could have replaced the entire electronic board, but instead he resoldered a weak connection on the proper electronic part on the board and our oven now works properly. The cost of just the electronic board would have been almost $300 plus labor. Doing a repair on one part on the electronic board vs. replacing the entire board saved us alot of money. It was nice having a service technician that understands what all of the components do vs. just changing out parts.

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Roy's has repaired several appliances for us over the years. Most recently our new Jenn Air dishwasher needed repair. Of course the home warranty company has their last of preferred providers, but they don't offer the service and experience that Roy's does. We opted to pay for the service so that we would be confident the work was done properly. I would highly recomme nd Roy's.

Roy's has repaired several appliances for us over the years. Most recently our new Jenn Air dishwasher needed repair. Of course the home warranty company has their last of preferred providers, but they don't offer the service and experience that Roy's does. We opted to pay for the service so that we would be confident the work was done properly. I would highly recomme nd Roy's.

Called to have our Frigidaire front loader washing machine fixed. Service man was available within 2 hours - he had finished a prior job early and could make it out shortly! Arrived promptly, reinstalled the boot (door gasket), cleaned the water out the machine, tested the system, and gave us advice for replacing the door parts on our 6 year old machine. He also told us why the door gasket probably got detached, due to unbalanced loads, and what to do for the backflow pump, and some ideas about replacement parts. Also gave information on the problem of mold and how to prevent it in these machines. Very pleasant, knowledgeable, and got the job done fast. Pleased with the service. Price of $165 higher than I would have liked, but for the speed and professionalism, to get my machine fixed immediately, it was worth it. Good job.

They had been out before 2 times. The technician took his time and never charged us.

Great, punctual, professional. Terry has been to our house 3 times for this wall oven and has always been prompt and professional. Nicest repairman ever!

Quickly identified all problems and corrected them

John called me the in the morning to let me know he would be at my place btwn 2-4pm. John showed up when he said and quickly went to work on my washer. He had an anwser after about 15min. I was hoping for a small repair but John told me the motor would need to be replaced and that it would be more cost effective to buy a new washer. I appreciated the honesty and did end up buying a new one the old one was 12 years old so I am sure if we had made the repairs I would have been calling Roy's again for something else. I was pleased with my service and if I need appliance help in the future I will call Roy's again.sher was not longer

They did what they said they would do. I would recommend them to others.

I have been using Roy's Appliance Service Inc for 10 years. They are very good and reliable. They have a lot of business.

They did a good job. They were both friendly and professional. Due to how busy they are, they aren't always available. The price is high because they don't have much competition.

I thought that they did a good job. They do warranty type work. They did excellent work.

I was charged for house visit and additional service time. Rick was very knowledgeable and professional. I feel he provided me an accurate and honest estimate which was what I needed to make my decision.

This was an excellent service experience overall. John called in the morning to confirm his schedule and then arrived within the estimated appt time-frame. He installed the new thermostat I had purchased, in the defroster portion of the freezer section. He determined that the defrost heater element was not the problem, so saved me the expense of replacing it also. After 5 days of operation, the refrigerator is operating like new and defrosting normally. For the time and technical information provided, it was well worth the cost of the service call.

They were very efficient and came on time. They kept us informed and were very good. The price was reasonable.

Ray's phone CSR was nice and professional. The repairman Terry knew his stuff. I would recommend Ray's Appliance service department in a heartbeat.

Roys does excellent work. They show up on time, and were able to figure out what was wrong in each case. They then returned with the parts and were always able to fix the problem. The one downside is that their cost to come out and figure out the problem is now more expensive than our local shop. Roys charges, in our area, $99 to show up and spend 15 minutes, then bill for any time over that until they figure it out. Our local guys now charge $89 to come and figure it out no matter how long it takes, you will get an estimate to fix the problem. I now use the local guys although Roys always did a great job.

Terry is the owner and he worked with our tenant to repair our refrigerator. There was a leak in the drain system. His first 15 minutes fee was very reasonable and the second 15 minutes fee is only $20. He was excellent to work with. He called in the morning to let me know when he will be here and he was here on time.

He did a very satisfactory job from our point of view. He was very pleasant, and he was on time. He went about modifying the internal work cutting with a metal cutter and stuff. I knew what he was doing. We will use him again, and we highly recommend him.

John was very punctual and swift to analyze the problem with the units, and make repairs. He even printed out and provided tech sheet for us to keep if we ever needed service in the future. He was very pleasant and professional and worked to keep the repair bill low and provided helpful tips to help avoid similar problems in the future. We definitely feel we were fairly and professionally treated and would recommend Roy's Appliance to our friends and family.

THE BUSINESS WAS CONTACTED AND A SERVICE REPAIRMAN RESPONDED THE VERY NEXT DAY. THE PROBLEM WAS DIAGNOSED AND REPLACEMENT PARTS WERE ORDERED IN A TIMELY MANNER. REPAIRS WERE MADE ACCORDINGLY.