About us
Business highlights
16 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
2.83 Reviews
Showing 1-3 of 3 reviews
Carol S.
12/2012
garage doors
+ -1 moreVery upsetting experience. They were trying to charge me for more expensive doors I never ordered and the employee in billing needs a job other than customer service. I am satisfied with the quality of the doors and the installation but because of how I was treated by office personnel I will not recommend this company.
Description of Work: Installer was professional. We ordered two doors and there was a delay when only one dooor arrived. When second door arrived installer was punctual and professional. We were then provided with an Invoice for about $600.00 more than estimate. When I called the office I was accused of changing the order and asking for more expensive doors, which I did not. Office personnel was rude and argumentative and seemed to be calling me a liar.Eventually it was determined that the manager had for some reason incorrectly ordered the more expensive doors. They had started callinging me the day before for payment over the phone, I believe in an attempt to charge me for the more expensive doors that I never asked for. There was also a delay in getting the correct weatherstripping, and they attempted to demand payment in full before this arrived and was installed. The difference in price for these doors has to do with the R value. The doors from the manufacturer had no labeling to even establish with R value door you have.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,200
Robert I.
09/2012
garage doors
+ -1 moreunknown
Description of Work: Extremely satisfied with work and product Overhead Door provided. The tech, Derek, who installed the new opener was very professional and courteous. The price was accurate to the verbal quote I received and the product is excellent. I would highly recommend this company to anyone for their garage door needs.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Janice H.
10/2011
garage doors
+ -1 moreI called Overhead Door to see if some repair could be made to my garage door, because it was making a popping sound when opening and closing. Two guys came to my house. They told me nothing could be done to fix it. I would need a new door and they had a price list to show me what that would cost. I told them I was not in a financial position to replace it now and I would have to limp along for awhile with the old one. The service man told me he thought I could do that for a few months. Then--he wrote up an invoice for a one hour call. They were there less than 10 minutes!!!!!! I paid it and then called the company to discuss it. They said that they had made me aware of their rate at the time of scheduling. I told them I didn't have a problem with the rate if they were there to actually do something, but to charge me 95 bucks to say they could do nothing but sell me a door, was not what I had in mind. They were unwilling to refund any part of the charge, unless I bought a new garage door. When the time comes to get my new garage door, I will not be going there, for sure. I hope it was worth the $95.00 to them to lose my respect. Thank you
Description of Work: No service performed
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$95
Response from Overhead Door Company of Tri Cities
Contact information
7400 W Arrowhead Ave, Kennewick, WA 99336
www.myredribbondoor.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
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Service Categories
Garage Doors
FAQ
Overhead Door Company of Tri Cities is currently rated 2.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Overhead Door Company of Tri Cities accepts the following forms of payment: Check,MasterCard,Visa
No, Overhead Door Company of Tri Cities does not offer free project estimates.
No, Overhead Door Company of Tri Cities does not offer eco-friendly accreditations.
No, Overhead Door Company of Tri Cities does not offer a senior discount.
Yes, Overhead Door Company of Tri Cities offers emergency services.
Yes, Overhead Door Company of Tri Cities offers warranties.
Overhead Door Company of Tri Cities offers the following services: Residential and commercial garage doors sales and service. Commercial entry doors sales and service.
House entry and interior doors.
Contact information
7400 W Arrowhead Ave, Kennewick, WA 99336
www.myredribbondoor.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed