FARMERS EXCHANGE

This company will not honor their warranty. They wanted to charge me over a hundred dollars to repair the carburetor. I had bought the mower in the spring, used it three times a week for at least three months, and then one day it wouldn't start and run. It would start on starter fluid, but wouldn't run. Took it in under warranty, and was told that they had tested the gas, and that it had been sitting with old gas and was therefore not under warranty. I had bought the gas less than a month before, so that was a lie. Another lie was a 'test' for old gas. According to the internet, there is no such test. There is, in fact, a video of people filtering, settling, and then starting a motorcycle with 13 year old gasoline.

Both times I have taken a lawn mower for repair it cost almost twice as much as the estimate. The men working in the lawn mower area are condescending and rude. The people in the feed area are wonderful. I would rather try to fix it myself.

Never worked properly and the told us it was ten years,newer than it really was.coincidently no year on the recieptm

Took blower in to repair shop to have them look at. After a week I went in to check on. Person at counter looked it up and said, oh parts on order says warnnety will call when done. A week later did not here from them but thought I would check on. Get there its done. The person at counter said that will be $169.00. I could not believe it. Told them I was in last week and was a warrnety issue with the coil. They part was covered butnot labor. I asked what does a new one cost looked at floor model $169.99 asked why the did not let me know that it was going to cost 169.00 before working on because I would not ofhadrepaired. And would of bought new. They took $40.00 off the bill. I will never buy any thing there again. Have bought 1 blower, 2 weed eaters, 1 chainsaw, all ferrtlizer , weed killers and garden supplies , plants for over the last 10 years. Be aware this is not the place to shop local and small business. I will be looking for a nother small bussiness for my lawn and garden needs.

We purchased a refurbished lawn tractor from Farmer's Exchange. Right after we started using it, we had a problem with the deck belt breaking. We replaced it with one from Farmer's Exchange, and that one broke in less than an hour. When we went to Farmer's for a replacement, thinking they would stand by their product, they were incredibly rude, implying that it was an old belt. They did not even bother to check their records to see that we had bought it just a couple days earlier. They told us the problem could be with the pulley, so today we checked the pulley, only to find that it was just sitting on the tractor deck, not attached in any way at all. It's not even the pulley that is supposed to go on that lawn tractor, a Craftsman DYT4000. When I spoke to Keith at Farmer's Exchange, he told me that since we had bought it used, there was "absolutely no warranty." I understand that there is no warranty, but we bought a refurbished lawn tractor, and this was clearly not refurbished. I have had good service in the store and in the garden center, but the service center is worse than useless. Don't get me started on the time they quoted me $40 to repair my weed wacker and then ran up unauthorized charges of $125.

They came and picked up the lawn tractor and after finding what was wrong they called with an estimate. It was well under what I thought I would have to pay. The price included a tuneup. I was trying to sell it so, I still made a profit!

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We purchased two lawn mowers, a push and riding one. We had a little trouble with the push and the people came right back out and picked up the mower fixed the problem and returned it within 3 hours. Very knowledgable staff and repair. The showroom was a little warm the day we were in but the entire city was scorching so it was to be expected. Really appreciated their attentiveness.

Better than expected, great service. On time, on budget.

I asked them to repair chain saw starter and then make sure the chain saw worked. They fixed the starter but chain saw still does not work and now they say they don't work on that brand so cannot fix. So am out $40 on a chain saw that still does not run I asked them to fix lawn mower that would not start. They replaced the blade which was not asked for or needed. Machine still would not start so took it back and all they did was take off air filter and use starting fluid. So lawn mower still will not start unless I also take off the air cleaner and spray starter fluid. They obviously did the wrong repair but insisted the blade had to be changed even though it was practically new. They blamed it all on "bad gas". Took them two weeks to come up with that brilliant analysis