DaBella - Tri Cities (Windows)

I would NEVER recommend this company. As a matter of fact I am surprised they are still on Home Advisors pro list. They didn't show up for the initial appointment which caused my husband to miss work then the salesman lied, the workers damaged our home and skylights then wanted us to pay an additional 2400 dollars to fix it. A manager came out and did what managers are supposed to do, calm the customer down and it served it's purpose until I realized the repairs they had done had left the rot behind. They never fixed skylights or even offered to reimburse us for our siding, their proposal was to just "put a piece of plywood over the hole". We continuously get the run around. We have had nothing but problems with this company We began our project on May 17th and it is now June 20th and my project STILL isn't done.

The meeting with Colin & Jay was professional and thorough. We learned things about roofing that we did not know. It took over an hour because we asked many questions, but considering the importance of making a major improvement to our house, it was worth it. The GAF system uses better quality underlayment products ( not felt paper) and also the project included re-doing the attic air venting. and that was a factor in us making a decision to hire them. The GAF 50 year guarantee is a good house selling point because it is transferrable to the new owners. The full coverage for 50 years was better than the 30 year guarantee that other roofing systems offer, because the 30 yr reduces the amount it will cover after 10 years. ........The work was completed in two days, the contractor communicated with us about the house loading date & time and the work start. Everything was cleaned up both days. We love the new style and the color of our new roof shingle. So, if better quality is important to you, REVE Exteriors is a company you should talk to for roofing. We have a Reve sign in the yard, feel free to come by to look if you want at 4709 NE 119th Ave, Vancouver.

Installation crew did good job, considering weather. Communication from head office (scheduler/coordinator) was lacking. Phone calls were not promptly returned and consideration to keep customer informed seemed lacking.

Beautiful roof! The work and materials were excellent. Clean up was immaculate. One small miscommunication, but once we connected with the right person, it was taken care of to our satisfaction.

Eddie came out to look at our roof for possibility of replacement. After his inspection he gave us the good news. We only need a cleaning. What a great feeling knowing that a company is truly putting their customers first. Eddie went above and beyond to explain and talk us through information. He didn't have any expectations of us purchasing, but still gave his time to make sure we were happy. What a great guy. Da Bella is lucky to have him. Highly recommend Eddie!

Work was done in a very professional style or manner crew cleaned up and left the yard in top condition.

Everyone we worked with was friendly and our roof was done in 3 days. It looks great, happy we selected DaBella.

DaBella did a great job. My new roof and gutters are beautiful. Roofing crew was very diligent about protecting my dad's memorial tree in the front yard. Only reason I didn't give 5 stars overall is that I wasn't told when the gutter installers were coming and they left long, bent, gutter nails and gutter trimmings in my yard that I found with my lawnmower blade. Overall, though, this is a great company to work with. The GAF roofing system is amazing and my roof doesn't look like any other roof in my neighborhood. The special air circulation areas are very different from what many roofers do, and I get a lot of comments about them. The roofing crew was very accommodating and patiently answered my questions and concerns as they progressed through the project. They ripped off 3 layers of roofing and replaced more than half of the sheathing in one day and installed the new roof in 1 day. 2 days for a new roof is amazing. Being a first-time homeowner and this being my first major renovation on my 1978-built home, it was a lot more expensive than I ever dreamed a new roof/gutters would cost. I'm not saying they were overpriced, but that I had a bit of sticker-shock after the quote. Even so, I had a very old, sad, 3-layer roof, 2 active leaks in the attic, and absolutely worthless banged-up gutters. Sierra M was great and was the only roofing contractor to inspect my attic and took pictures of everything she found on the roof and in the attic space. She explained What was wrong with the old roof and gutters and why things needed to be done. DaBella was the only roofing company who did an inspection and took pictures. I'll definitely have them back to replace the windows a little farther down the road. :)

Roofing project almost complete and siding hasn't started yet but, so far, excellent customer service, timeliness, thorough clean-up after each day and completed sections look great.

DaBella's representatives and installers are excellent to work with. Starting with the field sales person right to the job captain this company was excellent to work with. We were given a 4-6 week time frame and our roof is now complete after only 2 weeks gone. I would HIGHLY recommend this company to anyone and everyone.

The salesmen made the process of getting a new roof extremely easy. I would hire them again. The contractor they hired were very quick and efficient and got the job done in less than 3 days. they even worked through a wind storm!

Very courteous, knowledgeable, and professional. Answered any and all questions.

THEY WERE UNORGANIZED AND UNRESPONSIVE TO INQUIRES . It took a number of phone calls to finally just to get them to acknowledge that they had my job. After over four weeks the got around to measuring the roof after my demanding the do something.

Sales person was at my home for over 6 hours. Never heard from again. Corporate failed to contact when I had a question, took a third call in to get the questions answered. Still have some debris in yard. But roof is great and the construction guys were able to answer a lot of the questions we had about the product.

DaBella hired a subcontractor for the job and they were very easy to work with and did a great job - Wright Bros. If we had hired Wright brothers directly, we would have had an estimate about $4000 less for our roof. There was an incorrect estimation of the amt of plywood we would need which DaBella was great about covering so our final $ came in at we was signed at the beginning.

*This review is for replacement of our asphalt shingle roof, not vinyl siding. Great customer service and the final result looks great! A couple of hiccups along the way, but Jay and Brian were quick to resolve our concerns.

The installers did a very good job. They were efficient and skilled and cleaned up well afterwards. A change order, however, required that the job cost much more than the original estimate and put it way beyond my budget.

Their Sales Representatives were Extremely Helpful in securing Financing for the Siding Product