DaBella - Tri Cities

I felt pressured by the sales team to make a decision quickly before I had time to do anymore research on the issues they told me I had with water damage. I was told 2 of my bay windows were about to fall out, if not addressed. I have no idea if I got a great deal or not. Materials showed up a month early, unannounced as I was leaving for a week-long vacation(DeBella was aware of) but I was told I had to take delivery, which I wasn’t prepared for. DeBella CS was horrible. The labor crew were awesome and very effiecient but I still don’t have my exterior lights back up, because the crew wasn’t allowed to reinstall them. Being a single mom, I don’t have the knowledge or tools to do it myself. I know just enough about electrical to know not to mess with electrical. I lost faith in DeBella as soon as they got the sale.

I had neck surgery on 12.13.2023, hospitalized until the evening of 12.15.2023. I was discharged with acetaminophen-HYDROcodone (HYDROcodone-acetaminophen 5 mg-325 mg tablet) and methocarbamol (methocarbamol 500 mg tablet) for pain, both meds started on 12.14.2024. Refills for acetaminophen-HYDROcodone (HYDROcodone-acetaminophen 5 mg-325 mg tablet) were provided on 12.21.2023 and 01.03.2024 for acetaminophen-HYDROcodone (HYDROcodone-acetaminophen 5 mg-325 mg tablet). Additionally, I went back in for another medical procedure on 01.03.2024. A salesperson named, Zac B, arrived at my house, and unknowingly, I signed for new windows and labor on 12.19.2023 to the tune of close to $30,000. I have requested to cancel this several times, once verbally to Zac on 12.22.2023 and then a few more times as DaBella phones/emails me every day (sometimes several times a day). Zac B was let go from DaBella for unsavory practices. I have hired an attorney (costing money that I do not have as I am a retired disabled veteran who works as needed in a hospital). I do not remember signing this contract. I do remember a few different people measuring my windows in January. I do not, nor have I ever confirmed this contract. When I verbally tried to cancel this contract with Christian, Danny, and Stephanie, I was told that I could only defer the account.

This review is in regards to the meeting I had with Christian F. to discuss replacing my roof. Christian F. did an inspection of my roof, provided a presentation and a quote for a new asphalt roof. Christian F. was professional, friendly, knowledgeable and punctual.

We had our roof replaced and our sales rep James Van Hoorelbeke was great to work with. He was professional, knowledgeable and answered all our questions. Thank you James and we would recommend DaBella and their products.

I appreciated Marcos & autum being able to help me out with my project I love how nice my roof looks, before them I wouldn't of known I had major holes in my room I really appreciate there help.

Autum Kelly did a great job, bath is not completed yet but she came and showed me windows this weekend and did an amazing job

Job is not done yet but so far everything has been great

Autum Kelly has been very professional throughout the entire process. I purchased a bath last month and she came and showed me some windows this weekend. She is very knowledgeable and helpful.

We had Easton from Dabella come out to discuss a window project and roof replacement. He was very professional and took his time to inspect and explain what was going on with my windows and roof. I really like quality of there products and I would recommend them to anyone looking for a quality project done right!

Autumn and Gustavo did a great job representing the company and the products. They made it affordable. I am really looking forward to getting mh new roof.

Alonso and myka were very professional.

The representative did a thorough inspection and explained the issues well. He was courteous and friendly. The price was slightly higher than some other proposals, but was fully justified in terms of quality and service.

I'm too poor right now. But if I wasn't, I told Josh Moon that I would most definitely get it done because of how hyped he got me with the demonstration of all the top notch materials they use on a project like this. I even learned some interesting stuff about all the things that can happen when your roof is all jacked up like mine. Josh is a good dude and a straight up pro! it's too bad I'm broke otherwise I totally would've let him hook me up with a killer roof!

Awesome... Andreas was a great help on getting us what we needed. Will recommend them to neighbors

Let me start this by saying we bought an old house that needed mounds of upgrades and our new roof is truly Amazing and we are happy with the product itself. Ryan L and Brandon originally came out and sold us on the new roof and basement windows. The roof went up timely, the installers were great and then the fight with customer service began. Here we are 6 months after our roof install waiting of promised refunds of unused plywood we purchased per our contract. 3 months after purchase we were still waiting on our basement windows after multiple measurements Alside still made the windows incorrectly. After requesting to just cancel our project and again asking for our roof refund as promised Christian H. came out and cut us a deal and tried to right Dabella/Alside wrongs so not only did we agree on new basement windows, but purchased 3 additional windows and felt confident in a new person handling our needs now. 3 months later (total of 6 months after purchase) and $2000 worth of window down payments we are STILL waiting. In fact they just sent the installers out to MEASURE the original basement windows AGAIN that we purchased 6 months ago telling me they are not even started yet (the other 3 are completed waiting on the basement windows for install). To today being told there's discrepancies in the plywood that was returned $240 discrepancy showing they don't owe us what they truly do. So here we are 6 months in, incredibly unhappy in the customer service department wishing we did not even start this project, with money tied up that we could be using to go a different route saving money on our heating bill with windows that function. I fully believe that the products are absolutely worth it! I really do, but the customer service is incredibly terrible and not worth it at all. Here's to hoping we get our windows or a full refund soon.

DaBella is going to do a full roof replacement for us. Ryan L. and Brandon S. came out to give us a quote and were very knowledgeable about the full process and materials that would be used. Everything that went into the quote was fully explained. We are confident that we made the correct choice in selecting DaBella.

Ryan L & Olashawan M came to my house and gave me amazing options with my siding & windows to turn my home into my dream home. Thank you for answering all of my questions and I would highly recommend these two individuals to anyone

Olashawan did an amazing job my roof looks great

Was looking to replace a few foggy windows. Was shown however that almost all my windows were failing in a similar way and we'd need to eventually replace them all. Plus they were letting in lots of dust/smoke from the environment.

It went very well josh was very helpful and knowledgeable. He was very profesional throughout the entire evaluation. He was able to explain to us the importance of proper ventilation to a well built roof.

Unbelievable how perfect the windows that were put in. 50 year warranty. Goes with the house if sold. They replaced 8 windows. Done in 2 hours. They were courteous, professional, did excellent work, and cleaned up afterwards. When I get these paid off, I will hire again! Very impressed with everything!

Airon and Leon were very professional and were able to get me a really good price, thank you!

They have great customer service and great quality, super excited for the renovation!

So far so good! Products & services are great & I'm super excited for this renovation! Will update upon completion with photos!

Bid went super smoothly. Bryson and Kade are very nice gentlemen and definitely know how to work with their customer to make them feel comfortable and engaged with their presentation.