RITE PAINTING

Overall I had a really great experience with Mark and his team. They were all very professional and worked quickly to get almost every room in our home and the ceilings painted. They even replaced damaged baseboards and repaired our drywall in a few places. Working with Rite Painting was such a great experience from the beginning to the end and I'm really pleased with how everything looks now.

I made an appointment for someone to come out and do an estimate for painting the exterior of my home. It was an online booking system. I booked it and made plans to stay home so that I could meet the person and ask my questions. I received two email confirmations the day prior and then the next day no one showed up. I emailed Mark to ask if someone had been by without letting us know and his response was that our appointment slipped through their cracks and they were booked up and would I like an estimate for next season. The issue I have is if you're booked through next season, it might be nice to display that on your website. If online booking is your way of making things convenient or easier for customers, then being completely full, yet still allowing people to book is opposite of convenient. Second, I imagine they feel their time is valuable. If this is the case then know that having potential customers sitting around waiting for you is completely unacceptable. I took a day off of work for this. Third, being booked out till next season is fine, but please don't accept online bookings. I am really annoyed and I don't plan to use a business that let my appointment "slip through the cracks". If they were not booked through the whole season, would they have let my appointment slip through the cracks?

Worked with our realtor in our absence from WA preparing our condo for sale. Multiple trips were well coordinated in a hurried situation. Friends informed us how good it looked. The sale went quickly and successfully.

Overall experience was good. Team did a great job with the previous paint job removal using sanders and new paint job with a lighter color has resulted in no heat bubbles. Nothing extraordinary about the process, but certainly a job well done. I would use this vendor again in the future.

Mark came out and did an estimate which he delivered in less than 24 hours. He had some good suggestions on keeping the job to our budget. After deciding on them they were able to schedule us for the next week. The crew did an excellent job and was done in a couple of days. I would gladly hire them again.

I rate Rite Painting lower because the bidder forgot to show up for our appointment, and because the bid was very high. That being said, my experience may have been a fluke because he had sick kids. I also had the impression that the bid was high because the firm specializes in interior design painting (e.g., unique finishes). My job was pretty straightforward. Also when working on the bid notes, the bidder was so intent on looking at the laptop screen and inputting information into the program that it was difficult to have a personal interaction. Personal interaction is important for me to judge open, clear communications and trustworthiness.

Rite Painting provided a good bid, but it was still higher than the best price. When I talked with the owner about negotiating a lower rate, he gave us a 10% Good Neighbor discount, and that allowed us to hire him. He gave us a notebook w/ the paint samples in it, and was good with starting the work while we figured out the accent color. We found Rite to be professional. Our only advice for others is to double check details and ensure you're on the same page at each step of the game. Rite thought our trim color was the body color, but fortunately we caught the misunderstanding before he had ordered the paint. When we sent a list of requested touch ups, a few things weren't remembered--but again, I happened to call the owner when he was standing in our driveway so we talked through each touchup to refresh his memory. And the job was perfectly finished. We're all really pleased. Highlights: They painted our dark front doors a fabulous red, and it took at least 4 coats for them to completely cover everything. Also, Rite uses a satin finish for exterior work--it looks nicer, and is also will stay cleaner. We had quite a few little details that needed to be done, and Rite took it all in stride, which we very much appreciated. We would hire them again.

I love the new color and it has held up really well as it was done a few years back. I honestly cannot remember how much I paid!!!

It was excellent. Would recommend them to anyone. Before the big paint job, they painted the hallways and one of the buildings.