411 Plumber

Even though it was a weird transaction for the sale of my house they kept in contact with and made it happen

Expensive overall, I was surprised by fees that other contractors didn’t charge me for. They seemed to do a quality job though.

Excellent communication, service, and price. Highly recommend!

I had a bid and work done for a total re-pipe of my house. The bid didn’t include a Seattle City Permit for the work nor the right of way work that ended up being required as they needed to replace the line from the meter. It wasn’t til I had a problem a couple of days later that I found out from another plumber that I should have had a permit for both of those operations. The work was done the Thursday and Friday before Labor Day and was scheduled a month before giving them ample time to pull a permit. They came out the Tuesday after Labor day to finish the work on the bid. One of the items still wasn’t fixed on Wednesday. I have a video of that leak. There was a very leaky sink supply line. The reason I had to engage another plumber was that when my contractor brought in a drywaller the following Friday to close the walls, he hit a pipe with a nail. There were no nail plates installed, which come to find out, are standard code to protect the new pipe. 411 claims they installed nail plates, but I have pictures and there were no nail plates installed. When I called them to ask them to come out and fix the leak and install the nail plates, they said it wasn’t there problem. When I called the plumber directly and not the office, he said he would try to get somebody out there. Try???? This is Friday afternoon and my tenants have no water. I got in touch with another plumber, who was there within 90 minutes. In the meantime 411 called me back and said they could get someone there on Saturday morning. Are you kidding me another day without water? I said I already got another plumber. The plumber who fixed the leak, confirmed there was no nail plate installed, at the leak location and installed one himself. During the conversation with my tenant about getting this resolved that day. I come to find out that my outdoor spigot was moved and that the other one, I had 2, was disabled. There is no mention on the bid that a spigot would be moved or the other one disabled, nor was I notified of it. The first I heard was from my tenant. Oh yeah, they also left a mess of my garage, getting to main line, and didn’t put any of the stuff back they moved. They just left it, without moving back to it’s original place. Don’t ever use these plumbers they didn’t pull permits, they didn’t install nail plates to protect their work, they refused to come back to fix it, incurring me another 200 after spending over 8800, and disabled and moved outdoor water spigots without my permission.

They were unable to install my request but very prompt in reviewing it and getting back to me.

This was part of a promotion. The called to schedule very quickly, showed up within the window and were very professional/ efficient in getting this done.

installation went extremely well. The new sink, disposal working great thus far. I am waiting for the electrician to wire for the new dishwasher. Then my kitchen will be completely functional once again. 411 plumbing is excellent to work with in every way. Communication & quality of workmanship deserves an A+.

I am surprised how this company gets positive reviews. The main reason for F is that they replaced a part of the entirely copper piping to PEX. That electrically disconnected the copper sections which is dangerous and not acceptable by the code. They did not come prepared and could not complete work that day. The owner tried to make me pay his invoice ahead of work been complete and threatened with a collection agency. The employee who did the work did good job trying to smooth the situation. I would not recommend hiring this company.

Mitch the plumber did a great job...Was right on time....The final cost was slightly lower then the estimate that was given.

Cindy was great in helping to arrange our service and help us select a replacement faucet. Wonderful job split over two days. John came out and installed a new Kohler faucet for us on day one and was joined by Mitch on the second day to finish our outdoor hose bibs and pipe refit. Professional, courteous, on time, cleaned up before leaving, overall beautiful work - what more could you ask for? We've used 411 during an emergency awhile back and they will continue to be our family's go to plumber!

Cindy was gracious, responsive and helpful. However when she sent a team out there to look and provide an estimate, I didn’t hear back for nearly five days. Keep in mind the spot of the leak was marked, and I have water gushing under the house. Timely service is kind of important. Finally I reached out and Cindy got her guys to send me an estimate to fix the leak. Good. Except for the job was going to cost $5,195.50!?! They wanted to replace the main waterline outside the house (which was already replaced 10 years ago). The leak was actually inside the crawlspace, clearly marked, about 3” under the soil as I learned later. When I complained about the estimate and asked them to just fix the leak on the interior pipe, the quote was $800-$1200. NOW FOR THE BEST PART. I decided to have a go at it myself. I repaired the leak for $6 in parts in about 1.5 hours, trip to the hardware store and cleanup included. Lazy, greedy estimate. Dishonest plumber. It’s like going to the doctor for an ear infection and they want to replace both of your knees. No thank you. Don’t go with this plumber unless you like being taken advantage of and throwing money down the drain.

We had a kitchen drain that was clogged, but it was intermittent. I had tried to use a snake to clear it, but to no avail. We called 411 Plumbers since we had used them in the past to replace a couple of toilets. We arranged a time that worked and when they came out found that our kitchen drain was not sloped properly and we had 15 feet of plugged drain in our crawl space. They cut it out, replaced it and sloped it properly. They did a great job at a fair price.

They gave us the best quote for removing and replacing the old galvanized pipe from our 1950s house. They were very professional onsite. They finished the job on time, and were honest. Great people to deal with. When we do another project, we will go to them first!

Was calling around to a number of plumbers when I had a main water line leak outside the house. Some would not even look unless I contracted another leak detection service and some charged for an estimate. I did find a plumber that would have tried to repair my line but since the house was built in '78, we were not sure if it could be repaired. Cindy at 411 was a champ on the phone. She helped me with a lot of details I found nowhere else. Ambrose came out and gave me a free estimate. He really knew what he was talking about. We decided to go with an all new line. The day of the replacement line, the experienced crew showed up on time. They dug a ditch 2 feet deep and laid a new water line, along with a new shut off valve outside. They filled in their ditch and since we didn't have much of a front lawn, I didn't really care about how they replaced the sod. They do tell you that they do not landscape. I'm really happy with the work they did and would recommend.

411 was very responsive. They came to the home to bid the job within 24 hours, scheduled the job that week and got it done in a timely manner. The work looks great and the cost was reasonable. They were professional and a pleasure to have at the worksite. We wouldn't hesitate to use them again.

Modern kitchen faucet repair: had to get them to come back, which they did next day, to adjust. Works okay now. Old bathroom faucet repair: Got the job done. More of a challenge because of age and scarcity of parts. Took a bit of time. My neighborhood has many houses of the same 1920s vintage so would have hoped that the local plumbers would be more savvy about the older fittings. Maybe too much of an expectation.

411 contacted me within hours of my request. Scheduled within a reasonable time. The team (two plumbers) arrived on time and were very courteous and professional. They had to solve a problem with my particular configuration and did it in an efficient and cost-effective manner.

This simple job went horribly wrong. When he was done with switching the drain from Johnson-T to under the sink, our dishwasher stopped taking in water. The dishwasher was in perfect working condition before, but he left it in non-functional condition, with a $592 bill. It cost me additional $150 to get a dishwasher expert, who took 5 minutes to tighten the connection the plumber knocked loose when he moved dishwasher. I got 5 other estimates from the A rated plumbers on Angie's list, and their estimates range from $100 to $200. This one ended up costing me $742 - more than the cost of a very good brand new dishwasher. I called the owner and explained the entire things. He was very rude and told me it is my fault that I did not get a written estimate from them. I felt like I was cheated. My advice - stay away from these guys.

bolts were tightened, leaks were stopped

I really like them. They got back to me right away and helped me make a determination that I would need a new water heater. They were very helpful.

Really well! 411 was very cognizant of my need to have a toilet quickly (I only have the one bathroom). They squeezed me in after a job that finished early. The plumbers were friendly and efficient and did a great job. I would hire them again for sure.

Very well - prompt and quick service. It looked like the drain snaking was all that was needed.

It went great. Mitch and his team said the dig was more difficult than initially expected so the job had to extended past the one day estimate. A new line was installed and my yard was put back into place nicely and neatly. My 411 plumbing experience was really great. Mitch and his team seemed very thorough and their bid was way more reasonable than the other plumbers I called even after it went above the initial estimate (which was understandable given the hard work involved). Overall, I'm very satisfied and would use them again for future plumbing needs.

His communication is great and he gave us advice on how he would recommend we do the job, but ultimately left it up to us to decide. He was quick and clean and very reasonably priced. Ambrose does great work and so do his employees who have worked on other projects for my clients. I will have him back to finish up on additional small jobs and replace my bathtub when we get to that stage of the project.

Problems were diagnosed and then fixed.