Shirey Home Pro

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Description of Work: Very reliable and knowledgeable about all phases of home repair and maintenance. Highly recommend.

Description of Work: They fabricated drainage and gutters, and also performed custom wood frame window construction.

Description of Work: Shirey replaced 2 rotten steps on the front outside porch. they did good work and did it promptly and efficiently. I thought the price was pretty high but they did have a lot of equipment and 2 workers on site. The job was more complex than it looked like. It turned out OK at first but the steps split very quickly. I do not blame Shirey for that unless they perhaps chose the wrong wood for the job. The steps will probably rot again much more quickly than before.

Description of Work: I was pleased with the work done. However, the handyman completed 2 hours of work on a 4 hour contract. I called recently to complete the last 2 hours of work. I was told that the handyman had already completed 4 hours of work. This is not true and leaves me wondering about the practices of either the worker or the company.

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Description of Work: Repair of damaged wall boards & door damage.

Description of Work: I needed a handyman to replace a light switch, reinstall a kitchen cupboard, re-hang a bent shelf in the dining room and if there was time a few other things. I did get all three of the main things done. | |My initial contact with Shirey went well; the sales rep was friendly and enthusiastic and very "sure, no problem, easy to do". But once I finalized my purchase, things went downhill (from my viewpoint). Multiple conversations were had about my being able to provide a list of jobs, and being told what would be needed to complete that job, so that I could have the tools and equipment on hand. I provided that list of tasks multiple times. | |After the purchase, when I pressed to be given a list of what tools and equipment would be needed, I was informed by the person who had been telling me until then that this would be fine, that it was NOT fine and more or less, how dare I ask this? I had clearly misunderstood her "yes, of course" response and what it really meant was "No, I have no way to tell you that." After being scolded, basically, for trying to get information that I had understood I would be given, the sales rep informed me, in a tone of voice that implied I was trying to rip them off, that they would not tell me this and if anything was needed, they would take the time out of my four hours pre-paid to go get the tool or equipment. I did understand that this shouldn't be free (it was their time, after all). What I didn't understand was why I couldn't try to make sure I had what they needed to avoid this -to me- waste of time. | |But no, again, I was scolded (that's what it felt like) and told there would be no way they could tell in advance what was needed. I went to my local hardware store and explained about the light switch, and was shown stuff which I purchased and which was used in the repair. I explained about the cabinet, and purchased what was recommended. So I couldn't help but think "how was this so hard to tell me?" | |The gentlemen who showed up was a different person than I was told; but then I was the one who fretted about the cabinet and thought the light switch would be easy. The handyman who came *was* good at cabinets. And he did get mine up in about 35 minutes, and this was the job I thought would take the longest. But he took one and a half hours to replace a light switch because he could not, and I'm quoting, figure out what it did. He asked me at least six times, "what does this light switch do?" and since my only answer was "turn things on and off", we went round and round. Long story short, it turned out he didn't get when one wall switch controlled the top outlet of every outlet in the room. When that finally got figured out at one hour and 15 minutes, he was done 15 minutes after that. | |This gentleman was nice, friendly, but somewhat hapless (as witness the light switch). When it turned out that I didn't have the screws I thought I did from when the cabinet was taken down originally (so I didn't buy screws at the hardware store), he had to go buy them. Okay, sure, no problem, that was my bad. I get that he needed to go buy the screws (hangers). | |However, he did not want to and would not go to the hardware store a mile from my house with no traffic; he was going to go to the one further away (about 4 miles) but having to cross two highways and a lot of traffic. He was gone an hour. (I believe if he had gone to the store nearby it would have been 30-35 minutes.) | |I pre-paid for four hours; at the 3 hour, 10 minute mark after the shelf in the dining room, he told me he was done and needed to write up the bill. My question about the ability to do anything else in what I perceived as the 50 minutes left was literally waved away with "I won't have time because I have to write up the bill". He was back in 20 minutes, which seems a long time to write up a bill, and then left. With 25 minutes on the clock. At this point, I really was frustrated and annoyed but just wanted this whole experience over with. (The shelf and cabinet were well done and look great - so let me just re-iterate that.) | |The bill, by the way, charged me $26.50 for a box of $5 screws, $15 for a "trip charge" (I presume to get the screws), and tax on both which included the $365 pre-paid charge). I did not know in advance that I would be charged on the day for taxes, which I presumed were included in the pre-paid. My main issue with that is knowing what you are paying for. If I knew in advance that I wouldn't get 4 hours of work, but 3.5 hours of work with .5 hours to be his time to get his van back together, repack his stuff, and write the bill, I could have made a decision knowing that. (This was part of the tone I was getting from the sales rep, by the way, that I should know their business model and not be asking for more. But if I don't know that basic parameters, how can I know what to expect? Your customers don't understand what you are doing, and I think better disclosure would help a lot.) If I had understood that the $365 price didn't include tax and no matter what else happened I was going to be expected to pay more money on they day, I could known better what I was purchasing. I wouldn't be so unhappy. | |My unhappiness with this job and the reason I won't use Shirey again has to do with *my* feeling blindsided by charges and expectations that were not explained or clear and that changed on me after I paid. I work in an industry where explaining to the customer exactly what is going to happen is a big deal. I think it is key to a positive relationship between the parties. This didn't happen here and it is particularly aggravating since I kept asking for advice, information, and help and did not feel that I got much of that after I paid (and what I got before turned out to be incomplete or flat out incorrect, and it was stated that this was my fault for not understanding. So ... help me understand; don't just throw up your hands and be cranky at me. Also, really? $26.50 for a box of $5 screws? That also makes me unhappy.)

Description of Work: Installed a new kitchen faucet. Re-set a dishwasher that had become loose from the mounting. Re-attached a medicine cabinet door so it was secure. Re-placed light bulbs that were difficult to reach and to remove.

Description of Work: Replaced flashing to fix water penetration.

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Description of Work: Various projects around the house. Great job bit with materials it was a bit steep in price for the jobs performed. |

Description of Work: I had a lot of little things done or redone: installing some light fixtures, a lock, and some toilet kits; hanging pictures and a few other issues resolved. | |It went well; on time and professional. I also learned a few critical things about my home from the technician.

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Description of Work: Shirey sent out Mike to replace 14 feet of fencing and our gate. Through the pouring rain, Mike worked throughout the day to get the job done. The fence is perfect! Mike arrived on time, finished on time and met all our expectations. We will be using Shirey Handyman again!

Description of Work: I had a long list of items to do within the 8 hours I purchased through Angies List. The Handyman assigned to me prioritized the list with me and then got started. He knew what he was doing, was efficient, performed quality work and got the entire list done! I was so very happy.