Illuminate Contracting LLC

Unbelievably bad. Took six weeks for a project that could have been done in 2-3 days. Owner uses apprentices and schedules them for 2-3 jobs a day. One guy to do the work 2-3 hours at a time on whatever days he can make it. Wants payment for each day's work. Front Street Issaquah address is a sham. I've worked on Front street for years. No illuminate electric there for many many years.

Robert was responsive and provided a competitive estimate for the work. Scheduling was quick. The tech who came out to do the work was right on time, efficient, polite, and friendly. We got the speakers installed and tested in about 4 hours with minimal extra holes in my ceiling/wall.

provider left without doing anything but charged me $200 for looking at my burned out electrical motor

Was referred to them by the hot tub company. They stuck with their initial bid and came out as scheduled. Had him come back to do some additional work and the price was a bit high but reasonable. In the past I've used other electricians that were cheaper and faster, but overall I trusted their electrician around my house and that's extremely important to me. Some of the cheaper ones not-so-much..... Wouldn't hesitate to call them again.

The staff of Illuminate demonstrated unprofessional, disorganized, inadequate and technically marginal service over a prolonged period during which they performed a contracted job that was never completed satisfactorily. After being highly recommended by Seattle Lighting and agreeing to what seemed like a reasonable fee for a lighting project in our contemporary house, we engaged Illuminate. The job entailed installation of three recessed lights, two wall sconces, and two arrays of low-voltage track lighting according to a plan proposed by the design representative from Seattle Lighting. At the outset of the project it was explicitly stated that we would be leaving the area for an extend time on 9/17/13, and that we wished to have the job completed by 9/12/13. Robert promised on 8/15/13 that the job would be completed by 9/10/13. Complete diagrams of switching and the placement of the items were supplied to Illuminate on 8/15/13 and again on 8/23/13. After rescheduling three times, work on the job was begun on 8/28/13. During the installation the electrician accidentally broke a large and valuable chandelier that was not directly related to the work, but was in proximity to the recessed lights to be installed. One of the sconces to be installed was damaged in shipping. This also delayed the completion of the job but was not the fault of Illuminate. The job was obviously going to be delayed, but in hopes of completing it by 9/12/13, I completed some of the drywall work myself?three applications of joint compound and sanding. There was also some misunderstanding about the types of switches to be installed, although we had made it clear on 8/24/13 what type of switches were to be installed. When the job was not completed on 9/11/13 I sent Illuminate a check for $1200, approximately 2/3rds of the agreed upon price and notified Robert of that. In response, Robert demanded essentially full payment, and threatened to file an Intent to Lien on 9/16/13. Knowing that we were to be leaving on extended trip out of the country on 9/17, this amounted to extortion and I was forced to pay Illuminate 90% of the estimate for a job that was incomplete and had suffered numerous delays that were the fault of Illuminate. The job was never completed. On 11/6/13 Illuminate made their final visit to the house and replaced the damaged portion of the chandelier with a cheap substitute and installed a replacement for the sconce that had been damaged during shipping, but they never installed a dimmer as had been agreed and promised. In summary, we dealt with repeated rescheduling, marginal workmanship, ungentlemanly and unethical business practices and a job that was never satisfactorily completed as agreed upon.

First, Robert promptly answered my questions about an electrical vehicle charger via phone call and email, also providing an estimate and literature describing the unit via email. I was concerned that my breaker box wouldn't accommodate another circuit and breaker, but after sending him photos of it, he was able to determine it would work. After I decided to go with his recommended unit, he ordered it immediately and provided an accurate estimate of how long it would take to receive from the manufacturer. We arranged an installation time and the installer arrived on time, ready to do the job. He went right to work and installed the circuit and charging unit. The finished installation was neat and professional looking. The charger works great. I am very happy with the entire job.

Their customer service was top notch and they delivered the highest quality of electrical service. I was so impressed with Russ' creativity in the installation, which required that he determine the layout of the monorail lights to optimize the room. He also had to deal with missing parts, all of which he did a very professional manner. Our job took a special skill of being able to solve problems and come up with solutions. I highly recommend them for electrical service.