Five Star Cabinet Refacing

Wonderful job. Kelly refaced the basic cabinets, replaced existing doors and drawers and did custom modifications to update our kitchen. Our cabinets are beautiful and look new.

Couldn't want anything more. Love them each day, and continue to see nothing but fantastic results.

I couldn't be happier with my new kitchen. The new cabinets and the old fit together seamlessly and are beautiful. All of my old drawers were replaced, and new ones added. The construction of the new components is exceptional. Kelly and Rick were professional, courteous, and friendly. I would definitely hire Five Star Cabinet Refacing again.

I really liked the gentleman. He had changed the name of his service because he got a bad review from someone on Angie's List. He was great. He showed me his portfolio. He explained to me that it was miscommunication. The customer didn't fully understand what the arrangements were beforehand. I could understand if they didn't read the paperwork. He told me that I would have to have a plumber reconnect the sink after he was done. Somebody didn't realize that and they were really upset so they gave him a bad review. I was very pleased with the finished product but I had to stay on them. I would give them 3 stars. They said the process would take 3 days and it took a week so it took longer than anticipated. I am a perfectionist so I had to point out to them what I felt needed to be done to my standards. They could have easily let things go if I hadn't been so persnickety. What they did was great but they were going to leave a mess and I said no no. I was glad I was there.

Rick and Kelley were prompt, conscientious and professional. Their work was precise and expertly performed - their attention to detail and their adaptablility to the unique features of my kitchen were amazing! They arrived promplty and cleaned up the work area each evening before leaving my home. They provided excellent suggestions while the work was in-progess, and included detailing that wasn't originally a part of the kitchen, which enhanced the final outcome (ie. installed a small matching board above the trash compactor that had been left open previously). Respect for my time is very important to me, and it was honored by Rick and Kelley -- they kept me informed of their arrival times and the job timetable along the way.

We contracted with Five Star (Rick Mascarenas) in mid-June 2013 to reface and re-door our kitchen cabinets and to replace four cabinets in our family room with ?custom? cabinets of the same design within the existing footprint. The entire project was estimated to take 5 days and to be completed within 3 to 4 weeks after the contract was signed. The work started a few days after the projected Start date of July 12 and as of September 22 has not been completed. The kitchen work was commenced first and, with several delays (including one so that Rick could do another job) took 12 days to complete. The family room project has been a nightmare. Many of the materials initially arrived either missing pieces, incorrectly fabricated or finished on the wrong side. After weeks, with little communication in the interim regarding the status, Rick finally began the family room project on August 27-a month and a half after the original Start date. Three days later Rick left, believing the job was finished except for some parts (hinges and fasteners) that he would get and install the following week. In fact, a tall door that is part of the unit does not fit and was not completely or properly installed and there were numerous problems with the work including permanent shelves that do not align, nails protruding through finished material, uneven cuts on surface materials which allow the old laminate to show, a cabinet door that will not open due to interference with an adjoining door and a movable unit that was installed without the casters from the old unit. We immediately sent a list to Rick on September 1st. He returned to examine the work and agreed to correct the problems except for the misaligned shelves which cannot be corrected without damaging the entire unit. He said he would have to order a new door to replace the tall door and would keep us informed of the progress on that and schedule a time to complete the work. We have heard nothing since. We think that Rick can do a good job on re-facing cabinets ? but when it comes to more custom work he appears to be out of his element. He is also completely dependent on his suppliers who, judging from our experience, either do not perform competently or do not receive correct specifications.

Rick came out on time for his appointment to bid our job. He had great ideas on how to both improve the look of the kitchen as well as its' functionality. His bid included entirely replacing our drawers, installing about 10 feet of custom sized cabinets on one side of our kitchen (to accommodate a new larger wall oven cabinet), converting an open shelf into a drawer/door base cabinet, converting a desk into a cabinet, adding a slid out drawer, and replacing the damaged pull out cutting board (which he noticed and we had forgotten about!) With all this extra, Rick's bid came in at the same price as another bid to keep the cabinet boxes exactly the same and just replace doors/drawers. I was very impressed with his professionalism and enthusiasm for his work. He understood that we are upgrading to put the home on the market and helped with choices to keep the price reasonable. We were all set to hire Rick when several other big problems occurred in the home (irrigation & plumbing problems) and our budget was consumed with the emergency fixes. I would highly recommend Rick for anyone looking to improve their kitchen, his prices are as great as his ideas!

We met with Rick on April 5th, 2013 at our place of business ( a dental office) so he could look at our project. We were interested in refacing existing cabinets that were dated and we needed some advice on what options were available to us. Rick took a lot of time walking through the office as we showed him what we wanted changed. The areas we wanted updated was extensive including a large business and reception area, consultation room, private office and eventually treatment rooms. Rick discussed with us some ideas and told us refacing would be an ideal option. He also suggested in addition to refacing, they could replace and rebuild any new cabinetry we wanted to add. He brought in laminate samples but no cabinet door samples for us to look at. He asked us to think about what changes we would like to make and then contact him for another site visit. He referred us to a website to review laminate and cabinet door options. He did not take any pictures or measurements of our project and prices were not discussed. Here is the problem. Although Rick brought laminate samples with him on the initial visit, it was premature as it was very early in the planning stages of our project. I did go to the websites he had referred to us but had difficulty determining the actual color and style of the samples. I attempted to view the laminate samples at a big box hardware store but they informed me the sample numbers I gave them were contract colors and specific to the cabinet line only...in other words they had nothing to show me. I spent a lot of time on the websites referred us to and came up with several selections that I emailed to Rick. There were no prices on the websites so I asked Rick if we could set up another site visit and could he bring the laminate and cabinet door samples I had selected. There was an exchange of emails which he was quite prompt with. In one email he asked me if I had my "design" work done., evidently referring to drawings I was supposed to be doing for cabinet changes. I did not make drawings but did email to him pictures of our existing cabinets with a full description of the changes we wanted to do in each area. I asked him if we could set up another site visit so he could bring in actual laminate and door samples and he than could take measurements. We set up another appointment for April 19. My husband cancelled and moved patients that morning so that both he and I could be there with Rick to do a thorough walk through to make final selections and get the bid process going. We were to meet with Rick at 10am. He never showed up. We gave him the benefit of the doubt and then I emailed him later in the day and asked him why he didn't make the meeting. We were concerned as he had been so prompt with the first meeting and his emails. He simply said in a reply that it was a "family issue" that couldn't be make it. He made no attempt to call us to tell us he could not make the meeting nor was there an apology for him not showing up. He also did not make an attempt to reschedule with us. I then emailed him and told him that we could work with him...this was a major red flag that this guy was unprofessional and not dependable. I am really mad and disappointed with Rick. If in fact there was a legitimate reason to not make our scheduled appointment, why not at least call us after the fact and let us know. I am convinced had I not sent a follow up email, he would have never contacted us. If he was not interested in the project (too small, too big?) or just plain didn't t want to work with us, then be professional and state that. Here we were, two weeks out from the initial contact and still had no samples, no numbers, and now no business owner showing up for an important meeting. For anyone who is considering hiring this company know there is no show room or office to confirm scheduled appointments. To say we were disappointed by how we were treated by Rick is an understatement...I want Rick to know we rescheduled patients and other contractors to accommodate him on the 19th. We understand emergencies and issues come up that interfere with day to day business. Rick is a very nice man and we were looking forward to working with him and are baffled why he chose to not come back. That having been said, the courtesy of a call from him would have been most appreciated. We specifically chose Five Star Cabinets based on it' good Angie's List rating but but we were terribly disappointed by how this turned out.

Rick was wonderful. Responded to my email right away and came out to my house the next day. I was asking for advice on updating contractor grade oak kitchen cabinets. He gave me great ideas and educated me on different types of services. He provided me with a bid that day.. The bid included two prices because I could not make up my mind between wood cabinets or thermo foil cabinets. He was very patient and helpful. Circumstances have forced me to delay the project, so I cannot give any opinion on the quality of the work. But my initial impression is very positive and I will use them in the future.

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They were responsive, punctual and professional. I would use them in the future.

It went very well overall. There was a problem with one of the drawers being too shallow, and Rick ordered a new drawer and installed it at no cost.

The overall job was professionally done and in the time frame discussed with qualtiy materials.

Very prompt and courteous and did it all while I was out of town.....Came home to a small leak under sink, and asked Rick to come over to check it out, and also finish small area of caulking that had been missed. He came over while I was at work. Came home that afternoon to find the leak had become a flood, and onto wood floor. Although it states in his contract that he is neither a plumber nor electrician, I believe he could have done a bit better. He could have forewarned me. He could have also turned off the water which he did not. Instead leaving a pan under the leak which had overflowed. He did call me at work, and told me that he thought the pan would catch it. And also stated he thought maybe the neighbors could empty the pan. The neighbor had left for the afternoon. Which she had told him that she would be doing. Called all around for a plumber when I got home, an easy fix, but costly. Again, wish I had been told. Plumber also told me that elec. would have to be up to code, things were loose. Still have to fix this issue. The caulking was poorly done, and smeared...around the kitchen it had been clear, this was black and clearly not thought out. Rick left the front door unlocked. Sorry Rick, but, you got sloppy in the end.

Kitchen medics were prompt, efficient and exactly as advertised

I paid them a deposit at that time. I am still currently working with them. The issue was not a result of Kitchen Medic it was due to his supplier. He is not going to work with that supplier anymore. This was for bamboo cabinets which he is not going to use for future projects.

Because our home was built in 1959 we had sturdy 3/4" plywood cabinets and didn't want to change the footprint, but the site-built wood left a lot to be desired. We always wanted hickory, but couldn't justify the cost of a complete tear-out remodel in our neighborhood. We studied up on refacing and received three bids. Rick came out to see us armed with samples, references, a book of before/after photos, and a lot of great ideas. We met with two other contractors after Rick. Neither of the other contractors had samples with them, or even photos. When we mentioned that there were some modifications we'd like made to existing cabinets the other contractors didn't think it could be done. Rick took one look at the area and not only said it could be done, but then offered his own ideas to make it even better! When it came down to pricing, we were almost worried that Rick would be more expensive, but not only was his price the most competitive, he seemed the most knowledgeable and the most prepared overall. Rick was on time every day and was respectful of our home and our dogs. I work from home and was able to chat with Rick on my breaks and lunches, and it was fun to watch the process. The transformation was amazing. We had granite countertops installed while our cabinets were being refaced, and Rick was able to help us remove the old countertop and prepare the new cabinetry he was building for the countertops as well. The quality of the work is beyond our hopes. We had a plumbing issue with our new faucet/sink setup and had to have a plumber out right after Rick finished. When the plumber was under the sink he saw that it wasn't the same wood as outside and asked. We told him they had just been refaced. He was very impressed with the quality of the work, kept running his hands over the corners, telling us that he works on houses on Mercer Island that don't have cabinets that look as high end as ours do! All in all Rick went above and beyond. He didn't just reface our existing cabinets, he demo'd an old overhanging cabinet that obscured the view to the dining room and built us a new wall cabinet, and built us a new buffet cabinet under our garden window for extra storage and counterspace. We couldn't be happier, and will definitely use Rick again and recommend him to anyone who asks.. in fact, the plumber has his number now too. :-)

We began working with Rick in January to get our cabinets refinished. We were new to this process, so it took some time for us to make all of our decisions. Rick was very patient and helpful during this process. Our work was done within the agreed timeframe, and they showed up when they were suppose to and worked as hard as they could to get the job done. We were satisfied with the quality of the work and the products. We had some minor problems after the work was done and when we called Rick, he took care of it as soon as he could. Overall we were very satisfied with working with this company.

The estimate was well written with all the details and spelled out. He has several selections to choose from for cabinet refacing. I chose white with shaker style front. Measurements were taken for the drawers and cabinet fronts. The materials were then ordered. It took almost two weeks for them to arrive. All of the kitchen cabinets needed to be removed by owner before the process. All of the framing was sanded where the new material was to go. The new material was applied with glue, low voc water based. He used another contractor to install the new laminate on the countertop , trim and installed the new sink. There is a little dust with the sanding and cutting, the weather was nice and alot of the work was done outdoors. Overall it took about one week , with a few tweeks , which he was happy to fix. I really love my new kitchen, it looks great and I am very happy. He and the laminate guy, Joe, did an excellent job.

They were wonderful, from the first initial visit to the end. We had some other companies come in for bids and were really thinking of not remodeling our kitchen and "living" with it after some bad bidding experiences. Rick and his team came in and gave us a wonderful bid and explained all our options in great detail. The order came in on time and his team worked hard to get the kitchen done within a week. I would highly recommend this company to anyone who wants to remodel their kitchen or bath.

We met them at a home show, they came out and gave us a bid, they brought the guy in and measured everything. They said it would be about 4-6 weeks to get the material and it arrived like promised and it took 3-4 days after that to finish the job. They weren't happy with the quality of the hardware so they went and got a different type of hardware that would be more appropriate for our needs. I would highly recommend them.

They were very professional. They showed up when they said they would. They gave us excellent advice. They performed the work while we were out of town. At no time were we concerned about having them in our home while we were gone. They proved us correct as their work was professional and the clean up was excellent. I recommend them for any cabinet refacing work.

I met the owners of Kitchen and Bath Medics at a home show in February of 2008. At about half the price of a similar service being offered through another company, they did the most beautiful refacing job! Furthermore, they completely replaced the cabinet doors and also the drawers and drawer fronts with new ones, while many of their competitors do not do so. Dealing with Rick and his partner, Wayne, has just been an all together pleasant experience, and we got a high quality job at a great price! You can't go wrong here, and we are so happy with the results! Thanks Rick and Wayne!