DEJONG HEATING & REFRIGERATION

I've used DeJong to service other equipment at my house and felt OK about their service. Then, I had a very bad experience that is worth sharing. I purchased a piece of used equipment directly from the owner, Jeremy, that he personally represented it as having low hours on it and like new. It was not, and it failed within several months of installation. DeJong then serviced the unit with excessively expensive parts, and high labor costs. In the end, the service technician found a simple problem that was not even related to the expensive part that was replaced. I could have purchased a new unit and pocketed money for what I paid in total for this water heater. $1,500 later I am very unhappy. Given this experience, I will not be doing future business with DeJong.

When we wanted to get the furnace in the house we recently purchased inspected and serviced before the cold weather set in, we called DeJong at the recommendation of a coworker. They scheduled an appointment weeks before other (larger) companies were available. The technician arrived on time and got right to work. He explained a bit about what he would be doing while servicing the furnace and answered all my questions without leaving me confused, but otherwise focused on his work. The whole process took less than an hour. He found that not all of the burners were lighting consistently when he first started, though explained to me how it was working better now that he had vacuumed all the soot out of the furnace. He had replaced the thin, improperly sized filter with the correct size as requested. The invoice took about a month to arrive, though the cost seemed reasonable and comparable to other estimates I'd gotten. Even though these guys aren't the biggest, I'd recommend them.