Rain Pros Inc

They cracked a fitting when tightening three times. Multiple people were there working on it. It took at lease twice as long to finish than expected. It appeared to me that they were very inexperienced. May 2020 I turned the water valve back on after the system was winterized and unused for 8 months.The repair failed as water gushed out, flooding the underground box and running down the street. The box is over 18" underground and we had a very mild winter. We had never had a problem with leaks in 30 years. After calling Rain Pros last Thursday to see if they would fix their bad repair, they said they only guarantee their work for 30 days. I asked to talk to the owner and they said they would have him call me. It's been 6 days now and they have not called me back and will not even answer the phone.

They did everything I needed them to do and very quick.

sprinkler system for lawn, flower beds, veggie beds

Fast, efficient and friendly. Explained what they were doing and how to turn everything back on in the spring.

It went great! They set up my sprinkler system using the Rachio app and also installed a water fountain, built up a retaining wall, installed smart lighting and planted schrubs around it. It looks great and we are very happy with the outcome of the work done. During the process Aaron had great ideas and suggestions. Would recommend them to anybody.

Appt scheduled 2 weeks out from initial contact with a 10am-2pm window. They didn’t arrive until 2:20 and looked around and then said I needed two new valves. I asked if they had them with them and he said “Yes, but we’re running behind so we can’t do it today.” I was told someone would call and reschedule. It’s been two weeks and I have not received a call. One of the nozzles has been adjusted so they wouldn’t get wet when looking in the irrigation box. It was not returned to its original setting so it now only waters the sidewalk and not the corner of the grass that it watered prior to this. I left a voice message this morning asking them to cancel my request. Now I don’t trust the job will be done right. Also, they charge by the hour and after these shenanigans I don’t trust them to be honest with their time if I’m not watching them.

Rain Pros were extremely punctual, efficient and professional. They fixed the problem in about an hour or less and addressed any minor problems that could've become major problems later on. Their punctuality and thoroughness was especially appreciated. Highly recommend.

They showed up when they said they would and were available for any questions that I had. If I saw a problem, they came out and fixed it in a timely manner

Responded to my initial project request within 24 hours - we discussed the potential scope of project and set a date and time for a site visit. They arrived promptly, were friendly and knowledgeable, and appeared interested in our project. However, they have not followed up with a quote, despite my prompting with a phone message a couple of weeks ago. We had hoped to have our project completed by now, but unfortunately have to start over. Since my initial review, the provider made contact and was very apologetic about the delay. They quickly arranged to come and view the property again, take additional measurements, and provided a bid within hours of their visit. Their bid was significantly higher than the others we obtained, but our project is fairly complex so the comparisons might not be accurate. Although we chose another contractor, I very much appreciate their efforts to reach out and correct the situation. Rain Pros customer service and professionalism is to be commended.

Excellent! These guys were very professional. They showed up on time, they were friendly, super efficient, and they did a great job! Rain Pros Inc is definitely going on my list as the go-to for sprinkler problems. I highly recommend them!

Scheduled an appointment. Professional arrived and had equipment capable of hooking up an air compressor with my system. (Usually, the person arriving doesn't have the correct air compressor part and needs to go to Ace Hardware or Home Depot to get the right connection part needed.) One of my zone controllers recently failed, and wouldn't stop working. The professional told me it just needed to be cleaned in the spring, and that might solve the problem. Then he carefully winterized all the zones for several minutes to remove as my water as possible. Price for winterizing was very reasonable, person was very professional and knew what he was doing. Very good customer service skills, and very polite.

They went over the system with us … prepared it for winter and we had them come back in the spring. We also purchased Rachio through them.

They were fast, knowlegeable, courteous and reasonably priced.

These guys did a great job on the drain cleaning and explaining to me how the drains were connected beneath and outside my home. I felt like the price was quite fair. I had gotten an estimate to re-do a french drain outside my basement after that experience, and I told them I would get back to them in a few months due to cost. It was a good price, but repairs are repairs, and most of them are expensive. I tried getting these guys out again a few months later, but I had a really hard time getting in touch with anyone. I was happy with the work from before, for sure.

Excellent! Showed up as promised and finished all of the work in less than an hour. All disturbed flower beds were put back in order, as if nothing had happened. I'm very happy with the new sprinkler coverage.

Awesome, great guys with great prices!

My husband and I bought a house a few months ago, and we couldn't figure out how to get the irrigation system to turn on. I called a couple of different irrigation companies, but Rain Pros was the only company that called me back. Sean and John were fantastic! They were professional, courteous, and they answered all of my questions. They suggested future upgrades to the system, but weren't pushy about it. If we decide to upgrade our system, Rain Pros is the company we'll be calling.

They were knowledgeable and worked quickly. They made good suggestions and responded to my questions/suggestions. My only "issue" is that the crew did not call me when they arrived on site, like I had asked of the manager. I happened to see them outside after they had assessed the system. After I connected with them, I stayed with them as they worked, answered questions they encountered, asked for their input on several issues, and we all ended up happy with the work.

Rain pros ROCKS! On time, called 30 minutes before arriving. Professional, courteous and all around NICE people! Explained issues and their suggested resolution. Made sure to close the gates, ( dog) can’t recommend enough! We also had them put in a French drain last year, no more swamp in the front yard. I won’t deal with any other company. Also over the years we dealt with the same workers which tells me they treat their employees well. That goes a long way in my book!

RainPros did an awesome job. They are very professional. Aaron, Jason, and the rest of their team provided an excellent work on my backyard?s irrigation system. They were able to schedule me in and were able to complete the project in short time frame. Because of their work, my family is exploring other projects that RainPros is able to offer.

I cannot speak highly enough of the complete service we got from Rain Pros. From the prompt initial service call, to recommending Mike at Simply Leak Detection, to the next day follow up to fix the leak, the entire team at Rain Pros were professional, prompt and very reasonably priced. In a summer when most companies are backed up for a month, rain pros got us in and through the cycle within two weeks. Thank you Rain Pros.

Everything was completed to my satisfaction as we had discussed, on time, with everything cleaned up on completion.

They sent out a young man to survey my yard and then they were going to email me an estimate. The gentleman they sent out seemed unexperienced and didn't seem to know what he was doing but I went ahead and let him complete his job. I was later contacted by email saying simply that they would be "withdrawing from the bidding process", in other words, they wouldn't be doing any work for me. I felt this was very unprofessional and a substantial waste of my time.

We recently bought a house with an existing sprinkler system and had no idea how to start it up or the maintenance that it required. We called Rain Pros and a couple days later they where out and starting up the system. They took the time to check each sprinkler head and repair as needed. They went over how to use the program and gave us tips on how best to utilize the sprinkler system. We’ll definitely be calling Rain Pros again.

Complicated system install due several landscape changes. They were great to work with! I was a tough customer and they were able to accommodate. Very professional and experienced crew.