Insight Pest Solutions

It went extremely well. Sean, the technician, was extremely competent, professional, and friendly. He was very careful to explain what he was doing and why. He had a wealth of knowledge! Great guy, great company!

They were very responsive in the beginning explaining what the whole package for treating rodents would entail. Quite pricey, but they had been highly recommended. They came for their initial visit, but then were supposed to follow up in 2 weeks. Never heard from them - but they were very punctual in sending their $302 bill!! :( Not impressed with their service.

Great...haven't seen a spider since

On time, professional and thorough service

Needed them to come out again after the first time had little ants in place I was selling and called and asked them to come and do another application, but they never responded or came back out.

They showed up on time, it all went well so it was nice and professional but after the service more spiders were coming out of the kitchen and out of the floor so I don't know exactly, so they came out and did what they said that they are going to do.

Shawn arrived early and was very professional. He clearly explained the treatment process and completed the treatment quickly and thoroughly.

It went pretty well. The ants were never seen again. The spiders did return after 2 months or so at which time I called them again and setup an yearly contract.

Sugars ants are gone after initial spraying. Everything went well.

Showed up on time, was careful and considerate in how he applied the treatment. We have seen a noticeable different after a few weeks.

We purchased a 12 month pest control package on Angie's List on Sept 28th and were contacted by Insight Pest Solutions the very same day. Holly set up our initial service appointment right away and promptly rescheduled our appointment due to our schedule. Holly also called us to let us know that our technician may be able to come earlier than our scheduled time if we were available. We really appreciate the communication and professionalism of the office staff. Tyler Kern was the technician that arrived for our appointment. Tyler was very professional and courteous. He listened to our concerns and answered all our questions. He was thorough in his inspection of our home and treated both the interior and exterior of our home. Afterward, Tyler explained all treatments he had performed as well as explaining the products used. We have pets so we appreciate that the those products were safe for our pets to be around. Tyler also assured us that if we needed any further assistance in between our quarterly appointments, we only needed to contact Insight and they would promptly schedule an appointment. We are very happy with our entire experience with Insight Pest Solutions and would recommend them to everyone.

The technician did exactly what he said he was going to do. He was professional, well spoken and did a great job.

What a pleasure! Technician Thomas arrived promptly at the beginning of the scheduled window (when does *that* ever happen!?) and was professional, pleasant, and made sure I understood what his plan/s of action were, what materials were being used, and what I could expect. He found a problem I wasn't aware I had, and took the extra steps to address that, too. Very impressive, and much appreciated!

The first appointment: Making an appointment was a hassle but once they arrived (30 minutes late) everything was great. He was super friendly, informative, and quick. I was told that if we still saw anything after 10-14 days to call to have them respray. We have seen spiders on multiple occasions still 3-4 weeks after the initial treatment so I called to schedule another appointment, which was super easy no questions asked. HOWEVER, my appointment was scheduled for 9 am. Again the technician was 20 minutes late, so I called to figure out where he was. The lady in the office informed me she would reach out to him and either her or him would call me back with an ETA. An additional 20 minutes later and no one had called me so I called back 7 times (left 1 message) before someone finally answered at 9:47 to be told he wasn't going to make it till sometime around 11 (2 hours late) which wouldn't work with my schedule so we rescheduled for the next day. THEN, someone had the audacity to call me back at 2:30pm to tell me I was incorrect that my technician was late because he was actually scheduled for the next day. Clearly there is a lack of communication in the office. The day of my rescheduled appointment, the technician called to say he was stuck in traffic and would be 10 minutes late. At least he called but he was still late. When he arrived, he was super polite, quick, and friendly. The technicians are always super friendly so it must just be bad communication and organization within the office. I'm sure glad I didn't sign up for the reoccurring quarterly appointments that the technician tries to get you to sign up for. They are never on time, don't answer their office phone, don't communicate with their clients AND the treatment didn't work. Will definitely NOT be using them in the future. Nice technicians only get you so far when it is like pulling teeth just to get them here.

I believe it was successful as possible in Seattle. We have less spiders downstairs. thanks

The $379 covers an entire year of service with quarterly treatments. I had a ton of the sugar ants and they came to spray and then came back a week later to help trouble shoot when the ants decided that my kurig was a great place to live. They are punctual and provide great service for the price.

The arrangement of the appointment was uncoordinated as they did not know about the Angie's List set up and initially wanted to sell me a subscription service when I called to try and set things up. I was finally able to arrange a technician who came more than 3 hours later than the scheduled time but was pleasant and did his job well.

Great employee sprayed a the house and took all cobwebs of the house

Great. He did a through check and put out poison inside containers where only rodents could access outside, attic and crawlspace. He will be coming back out this month(September 2016) for a 3 month check up. He checked all vents/openings for possible rodent access. All were properly screened. The Angie special is for 1 year service.

Once the technician showed up he was very professional and after a few day those little beasty spider were dead. To be fair the traffic on the day of our appt was CRAZY. I would have like more communication from the office about our technician being delayed.

Making an appointment was a hassle but once they arrived (30 minutes late) everything was great. He was super friendly, informative, and quick.

With a swarm of hornets and two instant stings I discovered a bees nest in my flower bed. It was just a few days before leaving for vacation so I chose Insight from the list because they were located within a mile and answered the phone on a Saturday. They told me I would get a callback on Monday to set a time for that day. No call. So I called again later on that day. Again was promised a call back and no call was received. Both Tuesday and Wednesday I called again and on Wednesday I was told their special bee guy was booked into the following week. Each time it was a different person who knew nothing about the previous queries . So I went out and bought 2 cans of wasp killer, sprayed it in the nest and went on vacation the next day with no worries for anyone's safety. They need to pay for a secretary or at least tell their left hand what their right hand is doing.! You think?

Great company. No problems. Very thorough and complete. Excellent communication. Have noticed a significant reduction in spiders.

They did a nice job. I used them once and then they talked me into a contract. So I haven't been too happy with them. The initial service was probably two or three months ago. Then they came back and automatically did some sprinkling outside. I told them specifically that I really wasn't interested in that, but since I signed a piece of paper I guess, they have the right to do it. The original cost was attractive because I saw it on Angie's and that's the reason I called them. I think originally it must have been $69 or something like that and then it goes up to a periodic fee of $120. The introduction price was okay, I would rate them a 'B' on that and the subsequent price a 'C' They didn't even have a number I could call. I wrote them a letter and never heard another word.

Wonderful. The team was on-time, friendly, thorough and offered a fair price for services performed.