Carpet Services NW LLC

I bought this home and wanted my carpet replaced. I got estimates from a couple of big box stores and then my friend told me about AngiesList. Alex came out to do the bid and came in way under all the others I'd gotten. He was super friendly and educated me on all of my options. He is quite busy it seems but I didn't mind with the savings I was getting. Now that it is all done, I couldn't be happier about my new carpet. It looks (and feels) great! He was professional, came in and did the work, took all the scraps and cleaned up leaving the place perfectly vacuumed. I give him an A+.

We had Carpet Services NW LLC (Alex Sad), replace the carpet in our whole house 3 years ago. At that time he did a good job. We needed additional work done that we had to postpone due to a death in the family. We now needed to replace the carpet in one room, some piecing in others, and vinyl in four rooms. We set the date and time for a Saturday morning meeting. When he had not arrived after an hour, I called him. It went to voice mail. I tried 3 more times. In the last message, I told him we were frustrated, angry and frankly disappointed. We never heard from him. He did not contact us on Monday. I called him Tuesday, wanting to give him another chance. He indicated he had gone to a job Saturday and forgotten his phone at home and by the time he realized it, it was too late to go back, (he wasn't going to waste two hours). No apology, but he was unhappy I'd left messages several times. I told him we had waited for him to show up. He said he would never have come so late, so why we had wasted hours was beyond him. If he hadn't shown up by 10:15, he wasn't going to. Really? Suddenly, we were in the wrong. He said he hadn't used Angie's List for 2 years (what about the folks who use it to find dependable businesses?). He was a one man show, didn't have a secretary or other workers. He felt people wanted a McDonald's price with a fancy service and people were always thinking he should be available on his phone all the time. I said I expected him to act responsibly, and at the very least apologize for not showing up, rather than acting defensively and angrily. Even McDonald's apologizes if they mess up a meal. If he is a one man show, he needs to be dependable. I am sad, because I though he was a nice young man. Perhaps the stress of owning a business has gotten to him. We thought we had found a business we could use for years, as well as recommend to family and friends. I no longer have any confidence in Carpet Services NW LLC or Alexander Sad.

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Provider did the measuring and seemed like a really nice fellow and seemed very knowledgeable and I assumed would do fine work. Problem being he never got me a proposal. I contacted him several times and each time he indicated he would get me a proposal and never did.

Alex was great to work with. Had a home we were preparing for sale and needed new carpet. Contacted Alex and he was very knowledgeable and helped us choose the right product for our home. He arrived day of install and did a beautiful job. I highly recommend Alex!

When I initially spoke with Alex on the phone, he did a good job of setting expectations, explaining that even though it came from the same batch, the new carpet would not match the old because the old carpet had probably aged & gotten dirty. He showed up on time, and repaired both the carpet and the vinyl. We're happy with the job he did.

Over two weeks went by and we had still not heard back from Alex. I called him around the very beginning of September and, once again asked him for the proposal. Alex assured me he would send the proposal right out to me. Here it is 9/22/13 and I have finally decided to go with a different vendor. I even called Alex again on, I think, Sunday, (9/22) to see if he was actually planning on doing our carpets. The call immediately went to voice mail. I left a message and asked him to return my call. I also left him an email message the same day -- no answer at all. Obviously, Alex Sad does not belong on Angie's List.

I found Alex on Angie's List. He responded immediately and was one of 3 estimates I selected. His estimate was most reasonable to us, and fair. He came out to the house a couple of times prior to starting the work, to choose the tile for the bathrooms, and again to pick the carpet and color. The vinyl installation in both bathrooms was done professionally and he did an excellent job. I love it! He also replaced the carpet down the hallway and in all 3 bedrooms. The end result was beautiful, but I did have to bring a couple of concerns to his attention on the finishing work which he attended to immediately and resolved. He left once and was gone for almost 2 hours and I believe he said he had to attend to another job issue. He may have used part of that time for lunch, but not sure. Regardless, this long absence didn't make me very happy. However, we were satisfied with the results of the carpet and vinyl replacement, as well as his knowledge of real estate. He was a very pleasant person to have in my house.

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Part #1: The bedroom job involved the master bedroom, two offices, a hallway, bathroom and a walk-in closet. It also involved removing an existing built-in waterbed, with carpeted seating built in around three sides, and canter-levered night stands. The light switch boxes on each side of the old bed had to be re-located to accomodate a higher replacement bed and new headboard/night-stand furniture. Then it was necessary to repaint the bedroom. We also had a hardwood base for a desk chair installed within an area of the new carpeting. All of this was done by Carpet Services NW. Part #2: The hardwood flooring job in the hallway was complicated by the fact that it had to come out flush with a bathroom tile floor and an existing kitchen hardwood floor. This required redoing the sub-floor. Most of the work was done by owner Alex Sad, with occasional help from his father and an uncle. Perhaps the most notable aspect of their performance was the price. His price was an amazing 40% less another bidder that we had used on previous jobs and been very happy with. Yet it is obvious we got very high quality carpeting (and padding). In addition I would have to comment that I believe Alex is an extremely honest person. If he makes a mistake, he won't try to hide it -- he'll tell you about it, and tell you how he's going to fix it.

They were on time, called ahead to verify. Came with a helper and rest retched living room rug in a very short time. Very efficient, professional, and friendly. I will recommend them to anyone.

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Alex was great to deal with and the work was performed without a hitch. In terms of price Alex was a few thousand cheaper than other quotes we received. There were also no nickel and dime charges like removing carpet, dump fees, moving furniture etc- just one price for the complete job. I can definitely recommend them and would use them again.

Carpet Services NW was incredibly responsive. I thought I would have to wait a week to schedule something, but he said he had an opening that afternoon. My wife was thrilled to have them come so quickly. The work completed was very professional, and we were so happy with the end results.

What a great experience to work with the fellas at Carpet Services NW! I requested a quote from Alex and he immediately responded to my email with a very fair estimate. I already had the carpet I wished to have installed and I just needed the 8# pad and someone to come and install the carpet/pad. Alex and I scheduled my appointment for two-weeks out and he arrived with another co-worker and they immediately went to work to remove the existing carpet/pad and install the new carpet/pad. They were extremely professional, thorough and even replaced the broken door-stop for me (wow!). These guys were fast, detailed and really friendly. I'm truly impressed and will absolutely recommend them to friends/family/co-workers.

Alex is great to work with, he is talented and does great work, I would use him again.

They were easy to work with, honest and punctual.

I needed all the floors redone on a 1400 sq ft rental house. Alex responded promptly to a voice mail left on his phone. He was available the same day to look at the house. After taking measurements and showing me carpet samples, he gave me a bid that easily beat (one by more than $1000) the other two written bids I had received. Alex works alone, so he has low overhead. He worked for a flooring company for several years, and the past few years has been running his own flooring business. He took time to answer all my questions on the differences in carpet and how different floorings are installed. He finished the job when he said it would be done and gave me a professional invoice. I looked at the transition strips between the carpet/vinyl/slate and they were very good. I watched him do some the work while I was doing other work on the home and he took pride in his work, not taking any shortcuts. I have another rental where I will definitely be getting a bid from Alex again. I would be difficult for anyone to find a better value in flooring when using using Carpet Services NW.