Alpine Pacific Design LLC

We are very pleased with the final product. Derek designed our entire yard and we get compliments on it regularly. He is particularly creative when it comes to hardscape. He always returned email, text and phone calls in a very timely manner. His post installation follow up was fantastic. He came back six months after the job was complete to check the see how everything was working. He even walked the property with me to educate me on how to maintain all the various plants, trees and shrubs going forward.

It was a pleasure to work with Derek. He really listened to what I was envisionIng for my backyard. I found him to be innovative, collaborative and worked within the confines of my budget, while still delivering a quality result. His ideas really added to the overall aesthetic of our yard. I would definitely hire him again!

Paid for a professional design which we liked. Asked for a written contract; he said it would be better to pay the project as it went, then wanted 1/2 down. His list of things needed for the project came to more than we wanted to spend; gave him our max which he stated he could do a nice job for that amount. He then continued, as it turned out, as if we accepted the original amount. During all this, he was unresponsive. I had to contact him several times before he would reply or come by. He subcontracts everything out and rarely supervises the subcontractors. After many excuses and dragging his feet for over 2 months, and a front lawn now in mud, we decided to terminate his services and hire someone else to finish the project. An expensive lesson for us. Do not hire Derek DeCouteau.

The design work was ok but we continued to anticipate something more professional. When work was started he was unresponsive, hired subcontractors with little experience and he didn't manage the project at all. He continued to miss deadlines and ultimately we stopped working with him and the project was left incomplete. The project was supposed to take no longer than 3 weeks and at 6 months we were fed up. Do not use Derek DeCouteau.

Wanted to get a landscape design of our entire yard. We wanted to do the work we just needed help designing it. Derek came out around the end of Feb to look over our yard. He made his one timeline and never once met one of them. He would say things should take 2 weeks and they would take over a month. He never fully addressed all of our concerns with our yard on our plans but my husband and i just figured we would do that ourselves after we got his plans. When we would finally call him to ask where updated plans were he said they were almost done and then it would take a few more weeks. We were then told final plans should be done beginning of May. It is now 6/11 and he has said plans have been in the mail twice and i have yet to see them. We did get a email copy and the legend is unfinished and i have found at least 4 plants in 2 different planters that are labeled with initials but not in the legend. He is EXTREMELY unrealiable. He has been to our house 4 times and can't seem to get our address correct when he finally goes to mail something. He has horrible comunication skills. He averages over a week to return an email. Last communication with him was 6/3. He said the first plans he mailed he must of got our address wrong. He assured me that he would mail them again that day and now it is 6/11 and i still have not seen the plans. I would have recieved something from the east coast by now if it was mailed last monday so i know once again he has lied. It is never ending. Who knows if i will ever recieve my plans that we paid $1200 for. Shame on us for paying in full. My husband and i learned our lesson for sure. This guy is BAD news.

After 4 months and much proding he finally provided a hardscape design in June. I reminded Derek our interest was in the plant design which he said was "the easy part." Today, September 16, 2011 we still have no plant design. Derek has been unresponsive to phone calls and emails with the exception of a very occasional response of "almost done." At this point I feel cheated and lied to. .