Advanced Carpet Care is a family-owned business in Federal Way, Washington. Advanced Carpet Care was established in 1982. Our motto is: The most thorough carpet cleaning or it's free! We stand behind our work and believe in establishing great relationships with our customers. Greg is 100% committed to your satisfaction. Should you have any issues with any work performed, please contact him directly.
The service was very well, they always do a good job. Reasonable price as well.
Description of Work: Carpet Cleaning for several rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Carol J.
08/2012
5.0
carpet cleaners
+ -1 more
Wonderful! From appointment set up to job completion, I couldnt be happier with this company. He even offered advice and ideas to clean some concrete floors in the bonus room. Very helpful and courteous. Scott was a great provider of customer service and did the whole job by himself.
Description of Work: Greg sent a speedy response to my initial email inquiry, and appointment was set up in a flash. Scott (technician) was prompt, called to let me know he was on his way, and was a great communicator. We had our full house cleaned, and they were great. Four bedrooms, staircases, family rooms, and even repaired some carpet that needed stretching. He kept me informed of the progress, and even sent text pictures of the job- showing me how great their product was working! I would use them again in a heartbeat - great pricing too
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Robert M.
03/2012
5.0
carpet cleaners
+ -1 more
Excellent job, excellent service
Description of Work: Two very courteous young men arrived at the scheduled time. They inquired about the specific carpet cleaning to be done, explained what and how they would do it and what the cost would be. After the OK to go ahead on the job they placed protective pads under all furniture legs and proceded to do a very good cleaning job and protective spraying of heavy traffic areas.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$204
kristi T.
02/2012
5.0
carpet cleaners
+ -1 more
I was very happy with my clean carpets.
Description of Work: I used a coupon I received in the mail for $30 per room special, so I thought I would take advantage of the deal. They called me when they were scheduled to be at my house and said it would be about 15 minutes before they would arrive . Once they arrived we did a walk thru, I decided to clean about every room in my house and also get the teflon protection. It had been about 3 years since my carpets had been cleaned. I have light grey carpet throughout most of my house and with a dog they were dirty. I went over my concerned areas with the technicians and they were honest with me and told me that some of my dog stains from him vomiting might not come clean and it depended on his diet. After the carpet was dry about 24 hours later I was so happy with the results. My 20 year old carpets looked brand new. I have only one spot in the dining room that looks a bit yellow, but nothing like the brown spots the vomit had left before. So after cleaning 6 rooms, stairs and the added teflon protection it wasn't a bad deal even though my initial thought was about $150. But because I decided to clean my whole house it was pricier than I first anticipated. They told me I wouldn't be disappointed when I called to schedule the cleaning and they were right. I will be calling them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
GEORGE F.
01/2012
4.0
carpet cleaners
+ -1 more
The experience was good overall. I’ve had them clean my carpets twice. The first time, they removed a wide, dark stain from my dining room carpet that no one else has gotten out before, which has not returned. Their price was higher than other companies, but they provided better cleaning. They did a good job.
Description of Work: About three years ago, they cleaned our carpets in about 5 rooms.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol H.
01/2012
5.0
carpet cleaners
+ -1 more
It was a good experience overall. The technicians were very professional and pleasant. The carpets turned out great. Also, they send out a nice newsletter about different carpet cleaning tips, which are helpful.
Description of Work: They cleaned our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joan M.
01/2012
5.0
carpet cleaners
+ -1 more
The experience was grood. The technician re-did some of the work without any complaints. Their price was fair. They did a great job.
Description of Work: They cleaned all of the carpets in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
RICHARD M.
01/2012
4.0
carpet cleaners
+ -1 more
The work was done awhile ago, the experience was okay.
Description of Work: They cleaned our carpets.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Patrick P.
01/2012
5.0
carpet cleaners
+ -1 more
They did a good job. We have no complaints.
Description of Work: They cleaned all of our carpets which included a few bedrooms and some stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Stephanie S.
01/2012
5.0
carpet cleaners, upholstery cleaning
+ 0 more
The work was done awhile ago, but it was a good experience overall. The technician actually did a little bit of spot cleaning on my carpets in the room that the sofa was in, which was very nice! If I needed my sofa or carpets cleaned again, this would be the first company I'd call.
Description of Work: They cleaned an off-white sofa, which was pretty dirty. I never had it cleaned before and I’ve had it for about 10 years. He did a remarkable job cleaning it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
Yes, I recommend this pro
Peg W.
01/2012
5.0
carpet cleaners
+ -1 more
The experience was pretty good overall. The employee who came out to do the estimates was a bit flaky. He wanted to show us how well his method works, so he cleaned a 2’x3’ area in the middle of the living room. The spot looked really fabulous, but it was right in the middle of our living room, so I kind of had to get it taken care of. We had to reschedule several times, and it was hard to get a hold of him. Once we finally did set up an appointment, the two technicians that came out seemed very young and inexperienced. I called the employee who came out to do the estimate, and he assured me that they would do a good job. They really did do a good job! I ended up going with the more expensive package, since our carpets were very dirty. I thought their price was very fair for the quality of the work that they did. My carpets looked like brand new. A few spots did come back, and they came back to re-do the spots. They also lightly touched up everything else in the same room. Ultimately, I will use them again, because I’ve never had anybody do such a good job on the carpets before!
Description of Work: They cleaned the carpets in one bedroom, a master bedroom, another room, and stairs. They also cleaned our living room carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$350
David H.
01/2012
5.0
carpet cleaners
+ -1 more
The experience has gone very well. I’ve used them at least three times! Once they’re done cleaning, the carpets are dry within a few hours, which I like. They’ve always responded quickly, and the technicians are very professional. They’ve done an excellent job.
Description of Work: They’ve cleaned my carpets a few times. The last time, I had a pet that made a mess right after they had cleaned it, so they came back out again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GAYLE B.
01/2012
2.0
carpet cleaners, upholstery cleaning
+ 0 more
They smelled horribly afterwards. I’m not sure what the problem was, but we couldn’t figure it out. They were responsive to the complaint; they came back out to try to correct the issue, but they never were able to.
Description of Work: We had two recliners and carpet in our family room cleaned.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$150
Response from Advanced Carpet Care
We cleaned customer's carpets Aug 2006 and needed to do a courtesy follow up call for "concerns". The next cleaning was June of 2011. Again there were "concerns" which we promply gave a courtesy follow up call. We thought the concerns were resolved. Appararently not. I know she was was wanting to find a new carpet cleaner since her long time cleaner had retired. We did our best.
J Daniel M.
08/2011
5.0
carpet cleaners
+ -1 more
They were about 30 minutes late. If I hadn't had the day off, I would have been pretty annoyed at not getting a phone call. Once they arrived though, they followed my directions and left the carpets significantly better than they had been. The pet/smoke smell was still slightly noticeable in the living room, but that is more the previous slob tenant's fault than bad cleaning. I vacuumed a couple times with baking soda-based powder and kept the windows open to remove the bulk of the lingering smell. I will use them again in the future because they respond quickly and are fairly priced. I think they deserve an overall A because they left the carpets much cleaner/brighter than I expected.
Description of Work: Cleaned carpet of rental unit occupied by smoker with dog
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$165
Pam E.
04/2011
5.0
carpet cleaners
+ -1 more
Their work turned out to be well. They are very good people. I have worked with them in the past. They have done fine every time we have used them. I would use them in the future too.
Description of Work: Advanced Carpet Care cleaned three of my rooms on 03/16/2011.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$85
Joan E.
09/2010
3.0
flooring contractor
+ -1 more
Greg came out promplty, and gave us an estimate. Based on comparisons, we decided to hire his company. The workers showed up promptly. Unfortunately, they didn't seem to know what they were doing. When they finished, there were bubbles throughout the linoleum, and two seams were not properly sealed. When I complained, Greg sent someone out to re-roll the floor to try to "iron out" the wrinkles, and to reseal the seams. Eventually, he gave me a price adjustment of $450, but I would never hire this company again. The floor looks terrible, and I will have to have it re-done before we try to sell again. For now, I just live with it because I cannot justify spending so much money again so soon.
Description of Work: Replaced linoleum in kitchen / dining area.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$3,000
Response from Advanced Carpet Care
This job was completed 4 years ago. At the time the options were to redo the job or make a price adjustment. At the time the client was happy with the price adjustment. This report 4 years later is the first I've heard otherwise.
Constance T.
08/2010
5.0
carpet cleaners
+ -1 more
I spent about $150 on that work. I had a carpet cleaner here before that told me that the similar spots that I had were just too bad and they could get it out, so I did not expect this company to get the spots out. They literally made my old carpet look new and I was so impressed and that first time was just awesome. I had a similar experience the second time they came and I thought that the guys were really pleasant. I noticed that they had not the best rating for some reason, but I have nothing but high marks for them.
Description of Work: I used Advanced Carpet Care for carpet cleaning. The last time I used them was last August for a Labour Day party for basic carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Constance T.
09/2009
5.0
carpet cleaners
+ -1 more
I received Advanced Care flyer in the mail promising "the most thorough cleaning ever or it would be free." I decided to give them a try, but had low expectations due to last visit from COIT. Results were amazing! They left they carpet looking new! They were prompt and professional, careful and thorough.
Description of Work: Carpet cleaning in my home. The carpet is 10 years old and household includes 2 dogs and 6 cats! COIT cleaned twice previously, but the last time left stains they said wouldn't come out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Michael P.
04/2009
4.0
carpet cleaners
+ -1 more
They weren't the cheapest but they were courteous. They did a good job and I was pleased with the outcome. They were honest with me.
Description of Work: They cleaned two bedroom carpets and a hall carpet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Stephanie S.
06/2008
5.0
carpet cleaners
+ -1 more
It was a positive encounter with them. They did give a time frame and we able to finish the work in the time frame they had given. They were friendly and answer any questions I had.
Description of Work: They came out to our home and cleaned a sofa for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Julie P.
10/2007
4.0
carpet cleaners
+ -1 more
They came in and did what they were supposed to do. They were not noisy at all. They were very open with their schedule. They were very communicative about everything. I will hire them again in the future.
Description of Work: They cleaned 3 rooms of carpet in my 3000 square foot home. They moved major furniture in the process. There were no specific stains targeted.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
Chaney W.
12/2006
3.0
carpet cleaners
+ -1 more
I called on short notice requesting to have an appointment within 2 days & they were able to accommodate me. I was told that it would take a couple of hours to complete the job. The team arrived promptly. After looking at the carpet, they explained they would have to charge extra for scrubbing to get out some of the stains. I had to leave during the appointment to pick up my son from school, so I was unable to observe them the entire time. I came back to find that they were done within an hour, not the couple of hours I was told it would take. When they were finished, the carpets looked cleaner than they were, but not as clean as I had hoped. There were areas that still looked dingy to me and the workers left some of the surrounding areas (hardwood & linoleum) wet and tracked with dirty footprints. The workers also wore no protection on their shoes, which surprised me because with dirty footprints on my linoleum I can only assume that dirt also got tracked back onto my carpet.
Description of Work: They cleaned the carpets in the living room, family room, and the stairs. We have light colored Berber carpet that was quite soiled. The family room was completely empty of furniture. In the living room we requested that they work around the furniture and only move the sofa to clean the carpeting underneath.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$300
GEORGE W.
07/2005
5.0
carpet cleaners
+ -1 more
THEY DID A REALLY NICE JOB CLEANING OUR CARPETS. I APPRECIATED THE OPTION OF HAVING A BLOWER IN ORDER TO SPEED UP THE PROCESS. THE CARPETS REALLY LOOKED NICE. THEY WORKED AROUND MY SCHEDULE SINCE WE WERE HAVING COMPANY I WANTED THE CARPETS TO LOOK NICE.
Description of Work: CLEANING OF CARPET IN THE FAMILY ROOM, HALL, MASTER BEDROOM AND STAIRS, AND RENTAL OF BLOWER.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$206.34
DEBORAH S.
05/2005
5.0
carpet cleaners
+ -1 more
THEY ARE SPECIALISTS IN WATER EXTRACTION AND PET ORDER CONTROL TOO. WE HAVE A DOG AND THEY USE A SPECIAL PROCESS TO REMOVE AS MUCH DOG HAIR AS POSSIBLE. THEY ARE GREAT AND I HIGHLY RECOMMEND THEM.
Description of Work: ADVANCED CARPET CLEANING PROFESSIONALLY CLEANS OUR CARPETS FOUR TIMES PER YEAR. OUR HOUSE IS 4000 SQUARE FEET WITH 2 STAIR CASES, SO THEIR FEE OF $350 IS A REAL BARGAIN AS COMPARED TO OTHER COMPANIES THAT HAVE QUOTED ME $400 AND UP.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
HOLLY R.
05/2005
5.0
carpet cleaners
+ -1 more
OVERALL, ADVANCED CARPET CARE REALLY DID A GREAT JOB. OUR CARPET ENDED UP LOOKING LIKE NEW. WE WERE VERY HAPPY WITH THE RESULTS. WE WOULD USE THEM AGAIN.
Description of Work: THE CARPET CLEANER, CAME IN USED HIS TRUCK MOUNT HOOK UP, CLEANED THE WHOLE CARPET AND STAIR WAY
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Windows,
Upholstery Cleaning,
Flooring Sales and Installation,
Interior Painting,
Exterior Painting,
Finished Carpentry and Woodworking,
Water & Smoke Damage,
Siding,
Roofing,
General Remodeling,
Decks and Porches
FAQ
Advanced Carpet Care is currently rated 4.6 overall out of 5.
Advanced Carpet Care accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Advanced Carpet Care offers free project estimates.
No, Advanced Carpet Care does not offer eco-friendly accreditations.
No, Advanced Carpet Care does not offer a senior discount.
Yes, Advanced Carpet Care offers emergency services.
No, Advanced Carpet Care does not offer warranties.
Advanced Carpet Care offers the following services: Carpet & upholstery cleaning, water, fire, & smoke damage restoration, home restoration & improvement: roofing, siding, windows, decks, kitchen cabinets, countertops, carpet, vinyl, tile, major/minor remodel & painting.