R & L Glass Installation LLC

It was hard to believe how incapable they were of doing anything, including the basics of scheduling, measuring, and installing. I hired them based on the positive reviews here, but I had a very different experience. In May, I got a quote to replace 8 easily accessible double-paned glass units into existing frames. In June, they came over to take official measurements and ordered the glass. We scheduled the installation in July when the glass was ready, and we agreed on an arrival of 9:30-10 AM. I communicated that timing was important to us because we host a nanny share with another family and have to make alternative arrangements to accommodate an installation like this. On the installation day, they didn't show up until the afternoon. Excuse: they had to go do some other job because someone called in sick. Of the 8 windows they attempted, 4 were installed well, 1 barely opens anymore after they put it back in, they cracked the new glass badly while installing one, and they so badly mis-measured 2 of them that they were unusable. They said they'd have to schedule another installation day. They reordered the glass for the 3 windows that they failed to install, and we waited. We scheduled the do-over installation in August, and they were scheduled to arrive between 12-2 PM. We moved our nanny share again, and on the installation day, they sent me a message to say that they couldn't come at all because they had to go do some other job because someone called in sick. I was getting very frustrated at this point and said they had to come, so they agreed to come in the evening. They showed up at 6 PM with 3 glass panes that were all the wrong size again. And he wasn't able to adjust the 1 window that barely opens anymore. So I told them it was time to part ways, and I've called another company to do what they could not do.

With so many scammers out there today trying to sell you 'new construction windows replacement' which is significantly more work and cost, R&L was the rare find. They got me on the right work (retrofit windows), decent price, and finished the job in just 1 day. They accidentally broke a window but the manufacturer was quick to come onsite for a replacement the very next day. I highly recommend them

Great people to work with. Professional, courteous, and competitive in price. We've been working with them on many projects over the last four years.

Great. They were on time, did a great job, and were very kind to work with.

Workers from bidding quote to performing actual work were courteous, fast, and very professional. Our home repair cases are unique in the fact that our home has some strange construction techniques, but R&L was will to work with us and addressed concerns as they arose while maintaining what they originally quoted. Additionally, they were will to adjust the contract in order to meet our needs and be competitive with other bidders. Thank you so much R&L

I couldn't be happier with all the work performed. I appreciated the suggestions and options, which helped drive my decisions, and I never had a bad encounter with any of their employees, from the receptionist/scheduler to estimators, to installers.

At the height of the busy summer season, I was able to get a quick quote. They also performed the installation on schedule. Although they weren’t the cheapest, they seemed the most knowledgeable. I wasn’t disappointed! They gave valuable suggestions on replacement window options, and I was really pleased with the professionalism of the crew, especially the cleanup.

The installers were prompt and friendly, especially the guy running the job! They got it done in a matter of just a couple of hours and it all looks great. Made a huge difference in temperature for our vacuous living room. Price quoted was price paid, and they even quoted us for the rest of the windows in the house while they were at it. Definitely coming back for the rest. Word to the wise - the new windows were thicker than our old ones, including their framing, so our old blinds didn't fit right and we ended up having to buy new shades. That was our bad for not considering it, but mentioning it here in case someone else needs a reminder to think about it too ;)

Had a little challenge with scheduling things but otherwise everything was great. i really appreciated the quote, didn't try to up sell me just gave me what I needed. Quote = actual too. Thank you I'll recommend you!

The R&L window installers just left and I couldn't be happier with their service. Their installers were very professional and they cleaned up after themselves before they left. Their service advisors were also very professional, and they actually found two windows that needed replacing that weren't on my list initially. I will definitely use R&L Windows again,

Randy and the guys from R and L Glass Installation LLC did a great job on our new windows. They took delivery of the windows I ordered in their warehouse, then removed my old windows and installed the new. I had a couple concerns about how well they would seal in a couple of places because of the shape of my old house's openings. They spent an extra day making sure I would be happy with the install and I really appreciate that. Good guys!

considering the size and placement of the panes and the age of the house, they did an excellent job.

Windows were installed ok, although one was broken so we had to wait for a new one to be ordered. The low-e coated glass was put in inside out making the window itself defective so we had to wait to have new panes installed. They totally bungled the install of one of the patio doors by sawing clear through our house into the room ruining the drywall and trim and then found out later they hadn't caulked the upper trim of the door on the outside so we had water come inside upon pressure washing the house. It was a very frustrating job, plus they hired a very suspect worker who I wouldn't recommend having anywhere near my property again. Terrible experience.

We got an estimate in a timely manner, opted for one of the two brands of windows that were recommended to us and then waited for installation. Installation also went well - the workers showed up on time, and worked quickly.

They did a great job. Very happy with the results.

After the bid was given and accepted, Joel lost two of his employees but he still showed up on time, still did the work well, and was still friendly and easy going. When later, we found that two of the parts were incorrect, he offered to replace them if the manufacturer didn't and sure to his word, he was back at our home, making it right.

They came on time, completed the work - including a detail I thought might be difficult - and left the work area clean. They had to replace wood around the windows, and did a good job of it. They were competent, professional, and pleasant, and my new windows are very nice.

Very well. I was originally looking at replacing just two windows. Randy and his team were very responsive, so we increase the job to replace six windows. There was a slight delay in the order from the factory, but they scheduled the work right way when the windows came in to fit our schedule. Great job and good company to work with. Very happy with our new windows!

Really well. They were prompt, professional, courteous, and wonderful to work with. I'd use their service again.

Randy, the owner, personally came to our home to estimate and discuss the process. His bid was the most competitive price out of three different contractors. He was willing to use the brand we prefer and didn't try to up-sell us like the other two contractors. He was incredibly responsive, knowledgeable, and personable. The quality of work was excellent, no damage, mess or issues. We will be using Randy again for replacing the windows in the rest of our home. I am so thrilled to have found such a trustworthy contractor!

After estimation Tasha contacted me on the email with the nice excel spreadsheet with all of the details and prices. It was clear and as we were changing requirements, she was updating it for us so I always knew what to expect. Overall it was clear, didn't take too much time and I really like the service. I only didn't hire them as my general contractor offer me a little better price but I am still not sure if it was a good decision.

TERRIBLE! I definitely got took and in the end, the owner showed no interest in helping me resolve the problem! Plus there was a 3 week delay in getting the product installed. It could me about $6,500 and their new windows made no significant difference at all. In fact, after the initial install of new double pane windows, the owner talked me into getting laminated windows and spending another $800, but that made no difference at all either. He said he did so at his cost (which would have been nice if that solved the problem). But as it was, it just cost me $800 more. BEWARE! I can only assume they used the cheapest window company in order to get their bid down. In fact, I recently had "The Glass Doctor" and "Champion Windows" come out to my home (since I have finally saved enough money to start over) and both believed that they windows supplied by R&L Windows were not laminated and mediocre quality at best. IN CONCLUSION... R&L WINDOWS obviously had no idea how to deal with my problem and need, even though they promised they would solve it. I was shocked that the OWNER DID NOT STAND BEHIND HIS PRODUCT. HE blamed his salesperson, saying "He doesn't work here anymore" and also blamed the window manufacturer ... suggesting that I should deal with the window manufacturer. The windows must be defective. Why should I have to deal with them when I relied on R&L Windows to chose a quality product for my need. After all R&L is the one who chose the window manufacturer to order my windows from, not me. I trusted them and they completely let me down. I feel like they stole from nearly $7,000 from me. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ In short, the quality of the windows was no better than my 1990 Milgard Aluminum framed double paned windows that they replaced. I spent almost $7,000 for no improvement! I even used a SOUND METER to measure the before and after noise! ~~~~~ P.S. - The owner called today (8/11/16) and reiterated again, that nothing was his fault and told me "I guess you are going to have to take me to Court". I have never sued anyone in my Life, but I guess I have no choice. Be careful who you trust and make sure you are getting a good quality window by a major manufacturer.

They did a fabulous job. They were very patient and came out multiple times to replace a different set of windows each time. They are timely, professional and friendly.

I used Angie's List and called several (4) window replacement companies. I liked what R & L gave me for a quote. They happened to be the cheapest. But I liked not having my windows of my 50 year old home cut out. They removed the windows with very little damage. Simple repairs for me considering what the other companies had to suggest. They removed my old shutters and replaced them with new ones that I had ordered online. I have a 50 year old home that had old aluminum double panes that I could feel the cold through. I can't believe the difference. I wish I had done it years ago. The crew were great, very fast and knew what they were doing. All worked well together. Randy and his daughter Tasha are owners and know the business very well. I highly recommend them to anyone.

Randy (the owner) took measurements and gave us a very reasonable bid for the replacement windows and labor. He and his crew were friendly and professional. The completed work was excellent. I recommend you contact R&L Windows first if you have any windows issues.