Overhead Door Company

MAN. I got in and out of my garage door daily, for the last 10+ years... I insulated the door (added weight) ... well, after 10+ years the spring broke. I found at when I got home at around 1pm and my door wouldn't open.. definitely a broken spring. I ask my dad if he wants to help me, and he says to call these guys, so I do, at 1:08pm. They say it'll be $299. I say okay, let me think about it, then about 5 minutes later call them back to say "lets do it." They send a guy. He measures my spring and "clamps" the old spring so the door will function again. He leaves, and as he goes I ask him when he'll be back. He says the office will call me. At 2:45pm the office calls me and says they have a guy that can do it now, or we can do it tomorrow. Send him please! I believe his name was John, and man he was killer. Clearly dedicated to his craft, wanted the work and get the job done. I hung out while he did the swap. We chatted a bit, but overall very nice guy and he got the job done pronto. He also gave me some practical tips to help me ensure I don't have some common issues, like moving the little garbage can I have with yard tools in it so they don't get caught on the door... because if that happens the cable that connects to the door can come off the spindle thingy... never really thought about that, but very valid point and appreciated. Anyways, it is now 3:49pm and I am finishing typing up this review. I called them at 1:08pm... it is 2-hours and 41 minutes later and my door is fixed... pretty... d***.... solid... Oh, I haven't paid yet. I asked the tech if I paid him, or just call the office, and he said I can call them, or they will send me a bill. I opted to beef up the spring a bit, which they said was about $30, so I am expecting a bill for about $299+$30 ish. At this point if it came out to that I'd be more disappointed in myself that I didn't tip John LOL. Overall so far an 11/10 service and I am chomping at the bit to pay them.

I had a great experience working with Overhead Door Co. of Everett. I needed a new top panel and a new door opener. After receiving another bid for 50% more for the same scope of work, I went with Overhead Door. With such a reasonable bid I opted to replace the entire door, rails, etc, and I chose windows in the top panel. The windows were a great decision, it’s definitely worth the additional $250-$300 for curb appeal and daylight in the garage. Everyone I dealt with was very nice and professional. I definitely recommend Overhead Door and would hire them again.

Never got a response

Very well. Quite please with professionalism, pricing and quality of work.

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unknown

They were very friendly - we explained we did not want to spend a lot of money on new doors. Our doors had been discontinued but they searched their warehouse and found an old section to use to replace the one section of our door that had been damaged.

The door install was scheduled to be completed in one day. The original installer showed up late and didn't have all the parts to complete the job. I noticed after he left that some of the weatherstrippng was cut too short. I called his boss and asked him to make sure that the installer corrected that when he came to finish the next day. Someone else arrived to finish the job the next day. They corrected the weatherstripping problem and were very efficient in completing the install. The finish product was a very nice door properly installed. I really appreciated the companys responsiveness to the one minor glitch by correcting it without any questions or debate. Overall, I would describe it as an excellent experience with a professional contractor.

I wouldn't hire them again. They didn't make their appointment with us on three separate occasions. The only reason that we ended up going with them was because they were the cheapest we could find. For the most part, they were okay. Unfortunately, I still have a problem that they weren't able to fix.

THE TOTAL TIME FROM THE ESTIMATE TO INSTALLATION WAS ABOUT TWO WEEKS. THEY WERE TIMELY, PROFESSIONAL AND GAVE US A GUARANTEE ON THEIR PRODUCT. WE HAVE HAD NO PROBLEMS AND ARE VERY HAPPY WITH THEIR SERVICE.