Response from Hoglund's Top Shop
1/20/2016 It is truly unfortunate that you feel the need to post such claims about the great work we did. Even after the cases you made with the BBB and Attorney General; which you deemed satisfied and are closed with your approval. Being in business for 52 years with an accredited BBB rating of A+ does not warrant the claims that you are making on us. It seems that you were excited and appreciative of the hard work that we did for you until it was time to pay the final bill. All of the work, materials, labor cost and timeframe was signed and approved by you in writing. The car had preexisting and unforeseen issues like rusted body floors, rusted window frames, rusted tracks and rusted convertible top parts. These all got added to the job with your signed approval. All the times (which was more than 10) you came by to inspect and saw the progress that we had made, you then gave us a payment for that progression. I am truly hurt (offended) by the untrue claims that you make publicly about us. We've bent over backwards to try and appease you; I even forfeited $6000 back to you voluntarily despite the invoices that you've signed. I only wish you the best and know that we did stellar work on a very old/classic car that had many preexisting problems. The scope of the project was massive and approved by you: Custom design (one of a kind) interior seats and door panels (complete color change) All new upholstery recovered and sewn with new design on seats and doors Complete custom carpets Acoustical sound deadening Custom leather wrapped steering wheel Powder coated all seat frames New convertible canvas top New well-liner, tack rails and top pads Convertible top frame was rusted and removed for sandblasting Replace all rusted top parts and repainted Replaced full hydraulic top pump, lift cylinders and hoses Re-chromed various interior parts in poor condition Replaced rusted floor pans in very poor condition Repaint steel dashboard (complete color change) Repaint door panel trim and various other parts (complete color change) All new window frames replaced, new rubbers, inner and outer window scrapes, glass runs, adjusted Various seals replaced Custom trunk interior Diagnose electrical, replaced battery and add cut-off switch New seat belts, top latch and tail