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Evergreen Security

4.6(
27
)

Home Security Systems, Home Automation

About us

Evergreen Security is a family owned-operated business that has been trusted to serve NW Washington's security needs since 1978. We offer a multitude of security services and products. We believe every customer's needs are unique and offer free consultations to determine what system and products work for you. We also provide a free service call to set up existing systems for monitoring and we can monitor most older panels as well so there's no need to replace your existing panel. Our Standard monitoring fee is $29/month with no long term contracts.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

We provide Residential/Commercial Security and Fire System Installation, UL Listed Security/Fire Monitoring (via landline, cellular or internet), Home Automation and Access Control, Residential/Commercial CCTV and IP Camera Systems. We also provide monitoring services for existing security/fire systems. Our Service Technicians have 20+ years of experience in the field. We offer service for non-monitored customers from general repairs to Fire Confidence Testing.

Services we don't offer

We do not perform fire sprinkler testing, backflow testing or standpipe inspections

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.627 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
15%
3
4%
2
0%
1
4%
Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.6
responsiveness
4.5
punctuality
4.6
Write a review
Showing 1-25 of 27 reviews
Robert C.
10/2017
5.0
home security systems
  + -1 more
Prompt and friendly service.
Description of Work: Resolve an issue with the alarm system.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael M.
05/2017
4.0
home security systems
  + -1 more
Works well but one significant problem. If the alarm is set off, they call to see if it is a real problem or an accidental trigger. The problem is they use a robo call to do this. We have the NoMoRobo service through our phone provider. So their call is blocked and doesn't go through. I've told them and the NoMoRobo people about this problem, but it still persists.
Description of Work: Ongoing home security system.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Response from Evergreen Security
First of all, I would like to take the time to thank you for providing this review. We strive to provide a high level of customer service and as such, your feedback is invaluable. Regarding the issue of "robo-calls", all alarm calls, fire and security, are handled by live operators. In the event of an alarm, the alarm agent will call the premise phone first. If there is no answer or if the voicemail picks up, they disconnect the call. We do not leave messages on home phones in the event of an alarm for safety reasons. This would explain why you are not receiving any messages on the home phone. I'd be more than happy to go over your account with you and can send you a copy of your event history which shows all the calls made regarding recent alarms. I apologize for any inconvenience this procedure may have caused you. We are more than happy to work with you to set up special call instructions for your account. Please give me a call, I would love to speak with you! Lisa Sieloff, Evergreen Security 425-348-3850
Cliff C.
02/2017
5.0
home security systems
  + -1 more
This was a great conversion and well worth the cost.
Description of Work: They upgraded their 25-year old system originally installed by Evergreen.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Evergreen Security
Evergreen Security is proud to be the provider for your security needs since 1989. We sincerely appreciate your continued support for those 27 years and want to thank you for taking the time to let us know how your recent upgrade went. We look forward to providing your services for years to come! Sincerely, Lisa Sieloff, Evergreen Security
Robert C.
12/2016
5.0
home security systems
  + -1 more
As expected.
Description of Work: Alarm monitoring.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Evergreen Security
Thank you for being part of our Evergreen Security Family since 2004. We sincerely appreciate you taking the time to let us know how we are doing and hope to continue to provide your security needs for many years to come! Lisa Sieloff, Evergreen Security
Caroline W.
12/2016
5.0
home security systems
  + -1 more
They are fantastic. It was an easy process. It was very quick, very prompt. We are still using them.
Description of Work: We contacted them to get our alarm aligned with their system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Evergreen Security
Welcome to our Evergreen Security Family and thank you for taking the time to post your thoughts on our performance and customer service. We sincerely appreciate you choosing Evergreen Security as your provider and look forward to working with you in the years to come. If you ever need anything, we are available 24/7 to answer any questions or deal with service issues. Again, thank you for becoming a valued customer and part of our Evergreen Security Family.
Michael M.
08/2016
5.0
home security systems
  + -1 more
Evergreen has always been responsive and helpful.
Description of Work: Evergreen was the security system in our house when we moved in. We called and continuing the service was easy and straightforward.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Evergreen Security
I wanted to take this opportunity welcome you to our Evergreen Security Family and to thank you for choosing us for your security needs. We look forward to providing you with the superior customer service Evergreen Security has been known for since 1978. We are here to help you in any way we can. We are available 24/7 to answer any questions you may have or to help you with service issues. We sincerely appreciate you taking the time to let us know how we did and are excited to have you as part of our Evergreen Security Family. Lisa Sieloff, Evergreen Security
Diane W.
06/2016
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christopher H.
06/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: Monitor security and fire alarms in the home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$348
Donald D.
04/2016
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Howard P.
04/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: 24 hour alarm monitoring for my house.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$340
Mary V.
03/2016
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bonnie Mason J.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: Alarm security monthly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Brian K.
03/2016
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charisse P.
03/2016
3.0
home security systems
  + -1 more
The water bug was submerged, the alarm went off at the company, but they did not contact us. They said the info had been entered incorrectly into their system. I expected at least a written apology or some sort of compensation, but that did not take place. We've used them for years. This is really the first time that we've had a mishap.
Description of Work: We had them install a water bug that hooked up to our security system.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Evergreen Security
[Member Name Removed], I wanted to take the time to thank you for your honest review and to apologize for the issues you had with the recent water bug installation. We strive to provide the best customer service possible and yet, we also fail at times to meet our own expectations. You have been a part of our Evergreen Security Family since 2004 and I look forward to working with you for many years to come. Your input has pointed out areas of improvement that we can focus on and that is indeed appreciated. Again, thank you for input and the time you spent completing this review and if you have any questions, please contact me at 425-348-3850 or by email at LisaS@EvergreenSecurity.com.
Kevin H.
03/2016
4.0
home security systems
  + -1 more
unknown
Description of Work: They installed a home security system and provide my monitoring. They're a good company.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Evergreen Security
[Member Name Removed], Thank you for you being part of our Evergreen Security Family and for providing such a kind review. We always appreciate hearing from our customers as it helps us to provide better services going forward. If you have any specific suggestions regarding our services, please let me know. You can email me at LisaS@EvergreenSecurity or reply via Angie's List.
Rick M.
03/2016
1.0
home security systems
  + -1 more
unknown
Description of Work: Evergreen Security did not file paperwork correctly or monitor correctly and they admitted to that. They are a terrible company. I would never go there again. The installation crew did not show up on the first day and were late on the second day. There was no communication at all; I had to sit in a shop and wait. They did nothing to make it right. I was just another number to them. I didn't ask for anything, I just wanted the work completed.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Evergreen Security
I am sincerely sorry that you feel Evergreen Security did not live up to your expectations; however, I was rather surprised and taken aback by this review. Evergreen Security has always been a company that puts the customer first and we have made every effort to provide you with highest level of customer service. In this specific case you indicated that we “did not file paperwork correctly or monitor correctly…” The required monitoring documents were sent to you via email on 12/27/13 and it was explained to you that these documents were needed in order to set up the monitoring and put the account “live”. This was also the day of your scheduled installation which was to be at 8:30 a.m. The techs arrived at approximately 8:38 a.m. as verified by our GPS Tracking System. They completed the installation and left the site at 11:34 a.m. This was the first and only installation date scheduled for your site. A call was placed to you on 12/29/13 and a message was left regarding the monitoring documents. We never received a response. An email was sent to you on 01/06/14 again requesting the documents and noting that the account was not yet live due to lack of monitoring documents to which you replied via text message, “No shxx, thanks for dropping the ball, ill get the paper work to you at my earliest convience”. We received no contact after this message and no response to messages left for you. The account had been receiving daily signals since the install on 12/27/13; however, was in a test status awaiting the monitoring documentation as required. We received the monitoring documentation which was first requested on 12/27/13 when you came into the office on 02/19/14 at which time the account was updated with the appropriate information and immediately taken off test status. We have and always will put the safety and security of our customers first. Unfortunately, we have to follow procedures set forth by local and state agencies including law enforcement and fire districts which require us to have accurate contact and passcode information on an account before it can go live. All in all you are correct in that we were not monitoring your system from day one; however, our staff made every effort to get this required information from you. Again, I am sincerely sorry you are unsatisfied with our services but I believe our administrative staff and technicians treated you with the high level of courtesy and professionalism that Evergreen Security is known for and will continue to provide to all our customers going forward.
Harry J.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: They serviced my home security system.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Evergreen Security
[Member Name Removed], it's been quite some time since I've talked to you in person and I can't thank you enough for your review. We rely on customers' input to help us provide the best possible services. Thank you for being part of our Evergreen Security Family for over 15 years and for the time you took to complete this review. We are always just a phone call away if you ever need anything.
Peter T.
03/2016
4.0
home security systems
  + -1 more
unknown
Description of Work: They installed a complete hard-wire security system. This is the second one they've done for me in the second house.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Evergreen Security
I just wanted to take the time to thank you for your review. We always like to hear how we are doing from a customer's perspective. We sincerely appreciate you choosing Evergreen Security once again for your security needs at your new home and look forward to providing you with ongoing services. If you have any questions, or need any assistance, please do not hesitate to contact me. Again thank you for taking the time to submit this review. Lisa Sieloff, 425-348-3850 or LisaS@EvergreenScurity.com
Joel S.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: They installed our security system and continue to monitor it. The service has been great.
Rating CategoryRating out of 5
Yes, I recommend this pro
Mike W.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: They provide routine alarm monitoring.
Rating CategoryRating out of 5
Yes, I recommend this pro
sam C.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: They have been my home monitoring security system for the past 7-8 years. They are a good company to work with.
Rating CategoryRating out of 5
Yes, I recommend this pro
MARY P.
03/2016
5.0
Uncategorized
  + -1 more
unknown
Description of Work: They provided a security system.
Rating CategoryRating out of 5
Yes, I recommend this pro
ED B.
03/2016
4.0
Uncategorized
  + -1 more
It took them a while to resolve the battery issue.
Description of Work: They repaired a battery issue.
Rating CategoryRating out of 5
Yes, I recommend this pro
Laurel K.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: They provided and updated a security system.
Rating CategoryRating out of 5
Yes, I recommend this pro
Madison J.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: They provided a security system.
Rating CategoryRating out of 5
Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

8115 Broadway Suite 101, Everett, WA 98203

www.EvergreenSecurity.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Home Security Systems,
Home Automation

FAQ

Evergreen Security is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Evergreen Security accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Evergreen Security offers free project estimates.
Yes, Evergreen Security offers eco-friendly accreditations.
No, Evergreen Security does not offer a senior discount.
Yes, Evergreen Security offers emergency services.
Yes, Evergreen Security offers warranties.
Evergreen Security offers the following services: We provide Residential/Commercial Security and Fire System Installation, UL Listed Security/Fire Monitoring (via landline, cellular or internet), Home Automation and Access Control, Residential/Commercial CCTV and IP Camera Systems. We also provide monitoring services for existing security/fire systems. Our Service Technicians have 20+ years of experience in the field. We offer service for non-monitored customers from general repairs to Fire Confidence Testing.
We do not perform fire sprinkler testing, backflow testing or standpipe inspections

Contact information

8115 Broadway Suite 101, Everett, WA 98203

www.EvergreenSecurity.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed