Chimney Masters

We needed a chimney cleaned on a 12x12 pitch roof. I always tell the person I talk to about the steep roof because some guys won't do it. The young man who came out was aware that it was a 12x12 pitch roof but I don't think he knew what that meant until he saw it. He was game to try but just couldn't bring himself to go up there. I did get a nice follow up call from the office and I explained what had happened and that I had contacted another outfit to do the work. I have had good luck with Chimney Masters in the past.

When I called today 8/17/2016, they said they don't chimney sweeping anymore.

Serviceman was very polite, professional and on time. Took time to examine every section of our free standing wood stove and chimney, and even cleaned the stove glass! Was respectful of our house, took his shoes off while in the house and covered the stove area with a drop cloth to ensure no shoot got on the carpets. Would use them again, and highly recommend to friends and neighbors. Office staff were also very helpful and courteous.

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He basically cleaned my chimney and cleaned out my stove and gave me an estimate for having some work done at the top of the chimney but the price seemed kind of high and I didn't feel it was urgent since I only use my fireplace twice a year. He didn't make a mess and didn't take too long. I was satisfied with their service.

Young man who did the inspection was great --- professional, authoritative, and pleasant. He declared the cinder block chimney too hazardous to use and impossible to make safe. End of that wood stove. The second chimney he recommended re-doing the tuck points and rebuilding section above the roof. Two man crew who did the work were equally punctual and professional. Work was done on time.

Appointment was scheduled for Wednesday. They give you a 4 hour window. Had to flex my work scheudle to accomodate. They called and confirmed appointment. The day of the appointment, as I left work early and was driving home, they called and said they messed up the days on the schedule and could not come until the following day, and gave another 4 hour window. This late breaking mess up was very diffucult to accommodate. On the phone, they sounded as if it were no big deal - which maybe for them it's not, but for those of us who also have jobs working M-F, it is not so easy. The following day they arrived 40 minutes into the 4-hr window. They were polite and did the work, took about 1-1.5 hrs. They did not bring in booties for their shoes, so I asked that they remove their shoes, they complied. They cleaned out the chimney and vacuumed the debris/ash (minus any charred wood pieces) out of the fireplaces (we have two wood-burning). They finished up except for putting the cap back on one of the chimneys. The gentleman said there were hornets nests nearby and he could not safely put the cap back on. He said he tried spraying them with some of their insectiside, but it wasn't enough or didn't work. So he asked if we go up there to spray, then call him back and they will put the cap back on. Two days later, we went up on the roof and sprayed them (there were a couple of small nests, nothing major that a can of Hornet/Wasp spray couldn't handle). I called them back to say that they were gone and the cap can be put back- he estimated it would take 3 1/2 weeks to come out since they were busy. This is probably no more than a 10-minute job, and was shocked that they would take that long to fit us into the schedule. Still waiting for it to be put back....

Making the appointment for an estimate was very easy. They were very responsive and a date/time was scheduled. Josh showed up on time and inspected the chimney and fireplace, getting up on the roof and coming inside the house to complete the task. The estimate was written up and sent to me via email with 48 hours. While I feel Chimney Masters would have done a good job, I had an equally competent individual with a better price and so I ultimately chose him to perform the work.

They were good. They were very responsive. They came out and used the vacuum system. They actually called me to check and see if it was okay to come by early. Everything was clean and neat when they left. They swept it and said everything went good. The company rescheduled on me once, but overall it was a good experience.

They arrived on time and were meticulous in their preparation so there were no messes to clean up when they were done. They worked quickly and efficiently straight through lunch hour and finished in about 6 hours total. Excellent work - we are so pleased with our warm room now!

We had just bought our house and thought the chimney was probably dirty, but weren't sure. Chimney Masters came out to inspect our chimney and clean it if needed(for an additional fee). Inspection was done from inside and outside. He determined it didn't need cleaning. He was very friendly and answered all our questions. We are totally satisfied with the service.

They were professional, prompt and did a great job.

They are the best! They do an excellent job.