Carsten Cleaning - Carpet & Upholstery

LJ is carrying on the family tradition of great customer service. He's knowledgeable, reliable and very customer-oriented. The work is high quality and his prices are very competitive. We trust him completely for keeping our carpets looking great. Now that we have a cat, he's our best friend!

Great job. Professional service Fast, effective and efficient. Had a couple of trouble spots and John and son were able to remove to our satisfaction! Would hire again!

Fabulous job. Professional service.

John and son inspected our carpets and spent probably 20 minutes there. They determined that it was not in our best interests to clean them now. Although he did not want to lose business he did not want to do a job that he felt shouldn't be done and didn't want to take our money. They even spot cleaned a small trouble spot and refused to take money for it. They both seemed very knowledgable and professional. I will call them on the next need. I can't evaluate the actual job done or cost due to no work being done.

I've been having John clean my carpets for about 20 years and he is hands down the best out there. Ive had several rentals that he has brought back to life with his amazing job he does. Once you have John clean your carpets you will never go back to any one else. I feel comfortable enough with him to leave a key and clean my carpets when I'm not home, been doing it for years. John is honest, trustworthy, friendly and very professional..highly recommend!!

They did an excellent job. The were very professional and knowledgeable. We would definitely use them again.

Carsten Cleaning is a father/son operation. John and LJ arrived promptly, even 10 minutes early! John and I discussed beforehand what was required on my part due to my having a very full garage -- they needed a 3 ft wide space to bring through their equipment into my townhome. Though it wasn't requested, t also moved the smaller furniture into my kitchen, including dining room chairs, piano bench, etc. It went very smoothly and took about an hour. It was completed on one of our very hot summer days so the carpet was dry in about two days. They gave me a thank you gift before they left (a company coffee mug filled with Hershey kisses). A few days later I received a written thank you note with a couple of business cards. Overall, it was a very positive experience.

Cleaning was way overdue, and John did an excellent job!

Did a good job. Were on time and would use them again.

This cost more than I have paid before for carpet cleaning. And even being a frugal kind of guy I stll have to say he earned it. He and his son take this service to a different level than I have had before. I was just moving into a home previously occupied but very clean. I thought I would have the carpets cleaned before the furniture showed up. I was hesitant because the house was so clean. I didnt think I needed it. But the carpets looked way better when he was done. I mean WAY better. They felt cleaner and looked cleaner. And contrary to previous experiences from other cleaners - there is no residue in the carpet. The service level was great. He arrives on time. They take great care to not cause any other damage like mars on the walls from the hose etc. He also use different equipment than I have seen before. It seems to be superior. When done, they go back and rake the knap so its all uniform. I used him again a few weeks later on my previous home to dress it up before I put it on the market. Again, a great job.

John came in and cleaned the carpets in our 4 bedroom home very well. We had several well worn traffic areas in our 13 year old carpet that look great again. John was very knowledgeable about carpets and carpet cleaning. My wife and I are pleased with the service. Would use Carsten Cleaning again.

When I called Carsten Cleaning initially, I left a message. I received a call back the same day as well as a rough estimate of the cost. We were off to an excellent start! John and his son showed up promptly and reviewed their procedure. Additionally, I was provided with the exact cost as John measured each room. I pointed out areas of carpet needing extra care or attention. It took approximately 3 hours and the job was completed. They were efficient, conscientious, and professional. The carpet looks much cleaner, even some of the tougher spots are clearly improved. I would definitely use Carsten's for future carpet cleaning. The only recommendation I would make is for John to change his Angie's List coupon. It states that first time users get a $50 discount (which was honored) and also a lifetime supply of spot cleaner. I did not receive the latter and called John to inquire. He promptly returned my call and stated he was short on containers for the spot cleaner and would drop it off in a few days. It has been a week and I have yet to receive it. Truthfully, I don't care too much about it, but I would suggest that it be removed from the coupon rather than be promised and not delivered. All in all, I am happy to recommend Carsten Cleaning to Angie's users.

These guys were on time, professional, and had pleasant personalities. The carpets looked like new again. I'm very pleased with the results.

I had some extremely dirty carpet and upholstery. We have two dogs, so it gets pretty grimy. Carsten's was very meticulous and they took their time in order to get the job done right. I was very impressed with the final result. Our wall-to-wall carpet in the basement looks very clean, and the couch and chair look great. They are also very responsive and easy to work with, courteous and trustworthy. Highly recommended!!

I have had John out to do various carpets in my house several times, and I would recommend him for anyone! He is responsive, professional and committed to doing a quality job. My Family room carpets take a beating since it is the primary entry and exit from the house and the only room that our dog stays in. I have Carsten's out on a regular basis and I am always amazed how well it looks after completion. He uses a rotating attachment that does a deep cleaning which is what they need. He has powerful equipment and I have noticed a faster dry time since I have switched to using Carsten's. Quality people and quality work!

We have been using John for a number of years now and he always does a great job. Really nice guy and does a great job as well. The latest in equipment, clean and neat and the carpet always looks like new when he is finished. Try him, i know you will be pleased.

John and his assistant worked hard to accommodate my ever shifting schedule and when they arrived, they were courteous, professional, and did an excellent job cleaning our carpets. We have a 6 year old artist that spilled some bright blue oil paint on our cream carpet (the splat mat failed). Even though the stain was over a month old he was able to pull it out so it looked like it was never there! Amazing! You can trust John to take good care of your flooring.

He’s been here twice. He’s always been on time, always does what he says, and his prices are good. The carpets are very clean, so I definitely got my money’s worth. I have no complaints and I’m planning to call him again!

They did a good job, were very friendly, willing to do anything we asked! We plan on using them again.

The services were outstanding! I had a couple of really difficult stains, and now they’re gone! I feel comfortable recommended them.

The service has been great overall! He does what he says he’s going to do. After one of his cleanings, a stain showed up a day later, but he was very responsive in coming out to re-clean the stain. He truly does a good job and he really knows what he’s doing! He does have a lot of certifications, so he’s a master carpet cleaner, which really shows in his work.

Over the weekend we discovered a place one of our cats had relieved himself. I cleaned it up with white vinegar and water but the odor was still there. I have known John Carsten for a number of years and he had told me in the past about products he has to remove these odors and throughly clean the carpet. I called John on Monday and on Wednesday he was there to clean the spot. After John completed his work, we can detect no odor and our carpet looks like new.

I had a little bit of a wait for them to get there the day of the appointment due to an earlier appointment they had problems with. Once they started they went all out and worked hard getting the work done. My carpets and couch looked great, I'm very happy with Carsten.

John is great! He is a super nice guy, and does great work. He is very honest and reasonable!

CARSTEN CLEANING IS EFFICIENT AND HAS ALWAYS BEEN ABLE TO REMOVE STAINS I THOUGHT WERE SET IN FOR GOOD. ALSO HAS SAVED OUR CARPET SEVERAL TIMES WERE THEY HAVE BEEN ABLE TO PATCH CARPET SO WE DID NOT HAVE TO REPLACE THE ENTIRE THING.