Airpros Energy

Went well so far. Initial interaction was cool. Installation went faster than I thought. Guys were friendly and seemed efficient. I haven't had to use it through a winter yet but it seemed good to go. Will update if this changes.

The installers showed up on time and got right to work. We talked about a few specifics -- such as where to put the outside unit -- and they were completely flexible and accommodating. I was told they'd probably finish around 3:30 and it appeared they would finish early. They ran into a bit of a wrinkle they couldn't resolve...I mention this because I really appreciate the courtesy they showed in the way they handled it. After double-checking all their work, they arranged for their electrician to come over later in the afternoon. They handed me my payment back and said I could return the check when the job was done. The electrician showed up later as scheduled and found a manufacturer error in no time. The unit was up and running, and I gave him the check back. The AC has been working just as promised. Again, a very nice group of professionals who did their jobs and didn't create any issues or a mess. I have pretty high standards and AirPros met them all. I would call them again and recommend them without hesitation. One more thing...in getting several bids, AirPros stood out for telling me what I needed without a lot of upsell pressure. I feel like I got sound, common sense advice compared to a couple others who gave dizzying arrays of SEER figures and this size versus that size. I wasn't looking for complicated -- just a good deal on a reliable name brand. A week in, that's just what I think we got.

Mark gave me a bid over the phone as I had a lot of the specifics for him and sent him some photos. He then came out to make sure we could keep the bid and he was able to. He was very responsive and punctual. He scheduled me for a bout a week or so out which was great as it was heating up in Seattle and I know he is busy! I was out of town when he and his crew came to install but my parents were here to supervise and they said everything went great and the guys did a great job! Supposed to be over 90 degrees next weekend so glad we got this done! Thanks Mark!

Mark came out to give us an estimate in the spring - he was the first place I contacted, based on his Angie's List deal. He came out and gave us a frank assessment of the deal itself (basically that the cheapest air conditioner wasn't necessarily the best). He worked with us to find a unit that would fit our space available (not that much, since we live in a townhouse) while still getting as much efficiency as possible. When we were finally ready to buy, he was able to schedule the installation very quickly (within a few days(!!), although we opted for a different date for our own convenience. When the day for installation came, Mark and his crew arrived promptly around 9am and immediately set to work. They worked all day and finished around 5pm. They were friendly and polite and worked neatly and quietly. The only minor snag in the whole affair came later in the evening, when the A/C unit began to ice up and the house started getting warmer instead of cooler. I turned off the A/C and called Mark (at 8pm) and he answered promptly and advised me to leave the unit off until he could have a tech out in the morning. They came promptly the next morning and fixed the issue - which was due to the blower being clogged with dog hair. This is obviously not a problem with their installation, and I wouldn't even have minded being charged extra to clean out the furnace, but I would have expected them to discover the issue while testing the A/C, not having to discover it myself after they'd gone and I was looking forward to an evening of air-conditioned bliss and instead it was 81º in my house. They did come out and fix it without charge, so I was completely satisfied with the resolution. Now, I'm enjoying the air conditioned bliss, and it's been smooth sailing once they got the inch-thick coat of dog fur out of the blower. :D

Install was all with lennox line products, it looks great and it's much quieter than the old furnace. They did it all in one day and it came out looking awesome. I will definitely be calling them for any future hvac work. Not much else to say other than they did a great job for a great price.

Great. They were very easy to work with and very professional.

We got them on Angie's List. They did a good job. We got several bids, and we had several possibilities of different brands and different models of things that we were possibly going to use, and this guy was a small company which we like to deal with, and he had also been in the business for quite a long time, he had his own company. He gave us a bid, and his bid was a low bid, but we also liked the talk that he gave us, and he seemed to be very knowledgeable, so we agreed after several days when we called him and told him that he got the job. We scheduled a day which was not very long after that, and they came out in the morning, and got it ready to go by early afternoon. 2 guys were on the crew. The heating works great, we are happy with it.

Mark was very professional and candid about what they were able to do for us. After a few messages back and forth via Angie's list, we scheduled some time to come out and take a look. He was upfront and honest about we'd be getting and offered some additional options and upgrades. There was no pressure and I felt great about the person who was going to install our new central A/C. 5 days later, his team was here at 8:30 am and ready to rock n roll. The thermostat that was initially talked about didn't meet our desires/standards and they re-installed our original thermostat without any questions asked. The overall experience has been positive. Although it is March and won't experience hot weather for awhile, I feel pretty confident in recommending Mark and Air Pro Energy's. He's an honest guy.

Mark (owner) and team were fantastic from start to finish. I'd priced out new units and installation for months. Once I decided to final move forward in March 2015 on the Lennox line (aka. "the Cadillac of AC's) Mark ended up hooking me up with a 3 Ton unit and hands down beat every other bidder by serveral thousand dollars when everything was said and done. Not only was the price great but Mark went out of his way to customize a few things in my home to make the overall air flow more optimized. I think it literally only took them 6 hours total time (start to finish) to get my unit installed. I have no doubt any future business related to my AC will go Air Pros way.

Perfect. Prompt, efficient, professional.

Excellent. They were awesome. Everything looked good outside.

Everything went very well. I was not having any problems with my furnace, so this was just a regular "tune-up" call, if you will. I had made arrangements for Richie to come while I was at work and no one was home. I don't normally do this, but since the company is insured and bonded, I thought I'd take the gamble. I arrived home just as Richie was finishing the final tests on the system. He took the time to review the work he had done and informed me that I could save money if I had both the furnace and my gas operated fireplace maintenance performed at the same time. Richie was very professional and knowledgeable and I plan to call on him again to have him do just that.

The technician was very helpful and friendly. He seemed to really know what he was doing. He got everything taken care of quickly and efficiently.

My family has used Airpro?s Energy since 2011 for our heating and air-conditioning needs. They provide excellent communication to ensure the customer isn?t waiting for the technician to arrive. Clean, professional, and willing to go the extra mile. One of the technicians drove to Mercer Island to confirm the pilot light was on because my parents thought they smelled gas. The light was on, but it put their minds at ease knowing it had been checked. My father offered to pay, and the technician declined and thanked him for his past business.

12/27/2013 = before Christmas we were having problems with the furnace coming on. We called a few furnace repair businesses and AirPros was the one which could come out soonest. Our son-in-law is an electrician and diagnosed the problem as a bad circuit board. When AirPros came out they made the same diagnosis (which indicated to me they know what they are doing) and replaced the ignition control board. The technician also said the blower motor was slow at startup, which is a sign of wear (the furnace and air conditioning units were 19 years old). It was now working so we didn't do any further maintenance. 10/14/2014 = the thermostat would click on and off, on and off, etc. without letting the furnace stay on. We called AirPros again, thinking maybe the thermostat needed to be replaced. Instead, a second circuit board was bad but because the furnace was so old we chose to replace it, which included a new thermostat. The installation took about half a day and we were very impressed by the quality of work, their knowlege and professionalism. They were very patient and answered all our questions. They determined the air conditioning unit was still functioning ok and not in need of replacement.

By his own admission, Mark is "flighty" but DON'T let that turn you off! He and his crew could not score higher marks from me. Truly. Mark is very amiable and SO EASY to work with. It's so refreshing to work with a contractor who will make adjustments here or there and not gripe about it or charge you an extra buck on something that takes him or his crew a second to do. They were very responsive when it came to ducts that needed to be pushed up above the ceiling joists so that the drywall could lay flat. They closed off a gas line while they were there. They worked diligently with us when the city inspector called out the need for a whole house vent system and used some nice creativity to keep the exterior duct vent away from the front of the house (which would have been unsightly). All in all, Mark was very nice to work with. His crew showed up on time, worked like happy dwarves (without the whistling) and went above and beyond to make sure that if I had any concerns or adjustments, to tend to them without any push back or nickel and diming. It's ironic that everyone scores their contractors with an "A" on price (in theory, not everyone can be an 'A') but it's true in this case. They were competitive, if not the cheapest bid we received. And they did what they said they would - and more! I can't recommend them more. More so than any other contractor out there (whether HVAC or otherwise) in my vast work in real estate, I would unhesitatingly refer you to AirPros. I'll use them in the future and refer them to my clients who have need for HVAC work.

All around a great experience. Mark, the owner, was able to get out to give us an estimate with in 24 hours and able to schedule to work for the following week (about 5 days later) since it was a small job. The other companies I spoke to couldn't even come give an estimate until the following week and were at least 1 1/2 weeks out for work time, most were more like 2-3 weeks out. Since we were in the middle of a remodel time was of essence. Mark was very friendly and knowledgeable and got the estimate to me within hours of being here. The crew that came to do the work was great. They were very professional, friendly, took extra efforts to protect our newly finished floors, and did a great job. The only snag was that they had to do come back on a different day to complete the project, but it was do to an unforeseen complication due to the construction of our house which our general contractor needed to come address. AirPros Energy was great, the price was reasonable, and I would use them again, and have already gotten estimates to potentially have them install another heat pump in the coming months.

Mark the owner was very responsive to my request for an estimate. The existing furnace was on it's last legs so when it quit working I knew it was time for a replacement. I received a total of four estimates and Airpros was the lowest priced. I was only considering Lennox and Carrier products. Olympic Mechanical was a close second in price and neither Olympic or Airpros tried to up sell me on unnecessary thermostats or air filter systems. The bids from two larger heating contractors were a $1200-$1700 more, so it pays to shop for HVAC equipment. I actually saved enough on the furnace that I was able to replace my twelve year old hot water heater and still save money over the amount I had budgeted. Installation was done within a couple of days of signing the contract.

The entire experience was great. The price was about $1200 less than other quotes I recieved from larger outfits. Mark was very knowledgeable and wasn't pushy at all. Other guys who I recieved quotes from (Bob's Heating and MM Comfort Systems) both tried to upsell me on a new furnace that was only 7 years old but Mark suggested not doing that since the current furnace had plenty of life left. The work was completed in 1 day and everything was installed to my expectations. They cleaned everything up and I haven't had any problems with the system since. I would highly recommend this company.

The job was simply to install gas line from existing service to new gas stove location. The work was done quickly, they arrived on time and they had all the parts needed to compete the job. This job was part of a kitchen updating which included new appliances replacing the old electric stove.

They were really awesome! They came and fixed our furnace. Their pricing seemed good.

AirPros gave us excellent service. Mark came out to look at our 38 year old electric furnace that had stopped running and to give us a quote for a new furnace. Mark was able to get our old furnace running again and gave us an estimate for a new furnace and heat pump. Mark took the time to explain everything thoroughly and e-mailed us his estimate a few hours later. AirPros were on time and knowledgeable. My husband and I were impressed with the highly competent manner in which the guys got the job done. We are very happy with our new furnace and heat pump. We highly recommend AirPros for anyone considering a new furnace and /or heat pump.

They were in the middle of the pack as far as price. They found design problems in my old air return system. They included a fix in a fixed price bid and started on time and finished on time. It is easy being a customer of theirs.

My experience with this company was excellent! I called regarding an issue I was having with my AC unit. I explained the situation and the person who answered the phone (super nice guy) offered to walk me through how to fix the problem. He offered to come out and help me if I wasn't able to resolve the problem on my own. All other companies were at least a week out for service. He said he would fit me in for a service call the following day. Amazing customer service! This is my new go to company for Heating and AC issues.

they came on time and preformed an excellent job, and was knowledgable and easy to talk to and completed both jobs in 4 hours!