JUDY'S FLOORS & MORE

They sold me a "Swedish" finish for unfinished light oak 4" boards. This stuff, they told me, would require me to be gone from my house for a couple of days, due to the strong smell. I arranged to spend time elsewhere, but I was there when they removed my old carpeting. I was told that a "master craftsman" would do the installation, but when the time came, I was told he was busy on another site. The two guys who actually showed up began by saying they would have to remove, not just the carpet, but the sub-flooring. It wasn't until after one of them had casually sliced a big gash in the sub-flooring with a nearby circular saw that they realized the walls were actually sitting on the sub-flooring -- which meant the sub-flooring had to stay. No problem, they said; the wood flooring would cover up the gash. The unforeseen problem that arose with this discovery was that the vinyl in my dining room would now be 3/8ths of an inch lower than the wood flooring. I asked about the baseboards and whether it would be a problem to reattach them. Judy said, don't worry, our "master craftsman" would fabricate whatever was needed. The laying of the floor was no problem, as such. But the two guys didn't make any attempt to smooth the transition from the wood floor to the vinyl floor, which would have made it likely that someone could trip over the edge of the wood when they came into the living room. Okay, so they sanded down the edge and rounded it off. They had to do this for the bathroom doors too. Then came the coating. I stayed away for a couple days, and when I came back, everything looked beautiful at first. Then, upon closer inspection, I realized that they hadn't even bothered to sweep the floor before they applied the coating. Dust and lint and hair had all been glued to the floor. In some places it was so bad that when I ran my hand over the floor, I got cut. When I asked Judy to come take a look at it, she said she couldn't see anything wrong. When I pointed out a big strand of hair that had been glued to the floor, her response was, "Well, it's YOUR hair." They hadn't even put the baseboards back on the wall, or reattached my baseboard heater. In the he places where the wood flooring met the doorway of a room with carpet, they had trimmed the carpet so far back that the sub-floor was showing and they hadn't even bothered to reattach it to the floor. I said I wouldn't pay until these problems were resolved. So, okay, I would need to make arrangements to leave my house again for another couple days. When I got back, I honestly couldn't tell much difference. They might have a few gratuitous swipes with a sander before dumping more "Swedish" finish over the top. They didn't put the baseboards back, or the baseboard heater. I figured I may just as well go ahead and do that myself. But I did call them back to fix the carpet, which they finally did. And I finally paid them, just to get the whole ordeal over with. Employ them at your own risk.

The installer did a sloppy job of grouting the corners of the shower, by corners I mean wherever two flat surfaces join together at a 45 degree angle. I asked Judy if the grout would be sealed and she told me it would not need sealant. We started having problems with the grout sloughing off within months of use. We are currenlty having to replace all of the bad grout and will seal it ourselves.

This business was subcontracted through a general contractor putting an addition on to our master bedroom and bath. The installer took a 12 ft. wide roll of carpet and instead of installing in a 12 ft wide room lengthwise, he cut it in half and installed it sideways creating a seam across the middle of the room. The carpet itself had excessive roll crush which was quite noticeable because of the way in which it was laid. We were told they had a similar carpet in their warehouse that they could install immediately which we had them do. However, I have suspicions that the replacement carpet was of low quality as it has shown excessive wear and soiling in the short time it has been in use.