Sewer Friendly, LLC

They were timely. I wasn't actually there when they did the job but they made a video and it all went well. Everything is good.

They arrived on time and on a Sunday. Worked quickly and with professionalism. They located the problem and fixed it then filled the hole back up. My husband had already dug a large hole to try to find the break ourselves and had left the dirt in the back yard on a plastic tarp. Not only did the guys from Sewer Friendly fill back in their own dirt but they put his back as well then cleaned up the destroyed plastic that we had used to contain the dirt during the rains that week.

I contacted several sewer companies for bids, as our ageing sewer line needed replacement. They were prompt, professional, and knowledgeable. Bid was was the same for all companies (give or take maybe $200), so it came down to Angies List reviews and gut feeling. I went with Sewer Friendly and I'm glad for it. The crew was on-time, polite, and very hardworking. They had the sewer line excavated, replaced, and refilled/concrete re-poured within a day and a half. The yard hardly looks like it was ever disturbed. My husband and I are very pleased. Something worth noting: Mike, the owner came out to check on progress on the second day. While here, he noticed that our next-door neighbors' clean-out was too high and improperly set in their side yard. He and his crew cut it down and fixed it all *free of charge*. We were all impressed by that and other neighbors will likely be giving them a call in the future.

called Mike on 17-APR-2013, he called back within an hour, missed the call. Called again on 18-APR-2013, scheduled the service in the afternoon. Mike showed up on time, put the camera into the sewer line, explained the detail along the way. An estimate for the fix came on 20-APR-2013. The picture quality of the dvd is not very good.

Mike's consultation with us was very helpful. He reviewed with us a DVD that had been made by an independent sewer inspector, and he explained well what was wrong and what they would do to fix it. He also recommended that, while we were replacing the sewer to the property line, we might want to consider installing a new 6" lining of the pipe to the main sewer under the street, to avoid any future problems in that area which could be very expensive if we needed to dig into the street. This last part, however, was not included in the bid he provided, which we signed. The crew doing the work appeared in a timely manner, and they worked efficiently, keeping us informed of progress, and accommodating our questions along the way. At some points they were delayed, waiting for the city inspector to come and approve their work before it was covered up. When they had dug down about 12' to the connection at the property line, they informed us that if we wanted to line the 6" pipe to the main sewer, a subcontractor could do that the next day, but it would cost an additional $3,000. Although we had already decided it made good sense to do that, we felt a bit "over a barrel" with a $3000 decision to be made on the spot, "as long as the hole is dug anyway." We would have appreciated having that information at the outset when we signed the contract for $8900. Since we are novices at working with such projects, we would have appreciated more open conversation with Mike about that. He did not communicate with us at all after his initial visit to make the proposal. We were amazed that their digging machine could squeeze so easily through the garden gate. Large portions of the line did not need to be dug up, because of the pipe bursting technology they used, and the flexibility of the pipes that were drawn through where the old line had been. Damage to the landscape was minimal, although we did not have a fine lawn in the areas that had to be dug, so we were not worried. A neighbor was concerned that, despite their efforts to keep a displaced rosebush moist and well watered in the sandpile resulting from the excavation, the rose was likely to die, and a boxwood bush was replaced 6" out of alignment with the others in the hedge. This was called to the crew's attention by the neighbor just as they were preparing to leave. The crew foreman said they would come back and provide grass seed for the parts of our lawn that had been dug up, and that they would move the boxwood bush, but a month later that has not been done. (The contract clearly says the company is not liable for any damage to landscape. Except for our neighbor's complaint, we were pleased that they did so much digging with relatively little damage to our yard, and they made an effort to leave the place neat and tidy.) Overall, they were able to perform a service that will keep our sewer system functioning without trouble for years to come. It had been clogged by overgrown roots in places, and blocked by two "bellies" where sagging pipes had clogged the line. In less than a week they solved our problems, and we feel that the cost was not unreasonable.

The guys from Sewer Friendly were exceptional to work with. We received quotes from 3 plumbers. One for $6300, one for $4,000 and Sewer Friendly said they would match the $4,000 quote. After talking with the company that was charging $4,000 they offered to do it for $3,000 on the side, but we ultimately decided to go with Sewer Friendly because they had also done the sewer scope when we had the house preinspected and said they could do the work in one day rather than two. They showed the day after we moved into our new home to install a new water main and sewer line. They showed up early with all of the necessary equipment and began with the sewer line. They used tarps to replace holes with all misplaced dirt and did an exceptional job replacing our lawn (compared to other trenching jobs we've had). The new pex pipes looked great where they connected to our house lines and I've even had other plumbers look at their work and even they were impressed with what they did. There was a bit of a snafu when we woke up the next morning to our basement flooded in the lower bedroom nearest the water hydrant. We called Sewer Friendly immediately and they arrived within 15 minutes, on Memorial Day morning. The problem was diagnosed as a defective water hydrant and they quickly dug up the one they installed and replaced it with a new one. They also paid to replace the carpet pad in the basement which was ruined by the flood. We happen to have carpet left in our garage from the previous owners so we cut it to fit and installed it in ourselves. None of this was their fault since they couldn't have known it was a defective water hydrant (just our luck I guess)... but they did replace the part and paid for the damages. I would trust them to do other work for us in the future.

They did a good job, but were I think a little pricey. I would however use them again as we have not had any problems with the work they did.

My Father in Law had these jerks from Rapid Rooter, and they charged him $4000.00 to basically dig a hole. They then wanted another $30K to do the job. When I heard about it I told him to sign nothing and went on Angie's list and came up with these guys. The owner was there the next day and came up with a reasonable estimate. The work was done flawlessly, and the cleanup was perfect. This was a big house on a big lot in an expensive neighborhood in Seattle, and we paid a reasonable price for excellent work.

They are great. They did an amazing job. They came in fast, they knew exactly what to do. They were very nice with our residents in that property.

One evening, in the early days of the New Year, 2013, I noticed our basement bathroom draining much slower than usual. Unfortunately, I did not think too much of it. The following day, the swell water drainage system, for which Sewer Friendly installed a one way flapper valve back in November of 2012, began to backup in to the basement. Thank goodness we installed the flapper valve, or worse than swell water would have been backing up in to our basement. A sizeable flood filled the basement, approximately 1? deep. Sewer Friendly responded promptly when I notified them of my emergency. Adrian came by with the sewer snake, ran the it down the quick access pipe, and broke the line free within moments. The basement immediately drained of all of the swell water. Mike came by shortly thereafter with equipment to scope the line. He discovered a break in our aging sewer pipe, along with a dip in the run to where we meet the neighbors. After considering the options: 1. Two repairs at different locations on an ageing, ailing sewer line or 2. Replace the entire line from the side of house to the hook up with the neighbors I took Mike?s recommendation and opted to replace the entire line instead of continuing to cobble together the old, existing line. Mike and crew took 2 days to dig the necessary points to access the sewer line. They were very considerate of my property as well as my neighbor?s property. They disassembled a section of fence, dug holes, brought in a small digging vehicle, piled earth up, and set up the system for a city inspector to survey and approve Mike?s sewer work. With the inspector satisfied, Mike pulled a new pipe through the existing pipe using a technique called ?pipe bursting?. At the end to the job, the whole work area looked as if it had before. The fence was securely and aesthetically reinstalled. Excavated earth was put back in place, and any waste materials were removed from the sight. Mike scoped the line all the way to the city hook up in order to ensure that it checked out to his satisfaction. All is well again in our household with a fully functioning, modern sewer line that should serve us for many life times. Thanks for the quality, professional work Sewer Friendly.

We are SO very pleased with Sewer Friendly. If we could rate them higher than "A", we certainly would. One Saturday evening, I pulled up to our house to see a fire truck and several fire fighters very busy, although not in firefighting equipment. To make a long story a little shorter, the City of Seattle's sewer main had clogged and backed up. Water was gushing/ flowing OUT of the drain at the bottom of our driveway and had flooded our newly finished basement. Sewer water. Ick. Once I heard it was sewer water, I called Mike with Sewer Friendly since his crew had done some major sewer repairs 3 months before that. He told me he was sure that it had to be the sewer main since so much water was coming in - and he drove over here at 7:30 pm on a Saturday to check it out, confirm his suspicions and give us some advice. Unbelievable service! A couple of weeks later, Sewer Friendly put in the backflow valve, and we have every reason to expect, they tell us, that our basement won't flood if the sewer main ever backs up again. (By the way, the City accepted liability and paid for the restoration of our basement and goods, but they didn't pay for the valve.) This peace of mind is worth every penny. Friendly, responsive, professional. We would hire Sewer Friendly again in an instant & would recommend them to all our friends. Furthermore, we would recommend that anyone with a basement ask if this valve is a good preventative measure for your house. Trust us - you do not want to go through this mess. The price of the valve is a small one to pay to prevent the 3 months of uncertainty and displacement that we've had.

When we bought our house in Shoreline we had a sewer inspection done by Sewer Friendly. We saw their trucks going by the house while we were looking to buy it and knew from a friend that we should get our sewer line inspected as well as the regular home inspection. Our realtor said it was a great idea, so we called the number on the truck. Mike came over the next day and put a camera down the line and found root intrusions. During the process of getting the owner of the home to pay for the new line Mike was very professional and patiently explained what was going on and presented the seller and myself the some options. We now have a new sewer line which was completed in a days time. When I came back to take a look at the yard to see how the job went I was surprised that the yard looked untouched. This all happened a few years ago and to this day Mike and his crew at Sewer Friendly drive by my house, it turns out they are stationed just down the street, and if I am outside he will stop to say hello. I am writing this review now because we are currently having an addtion added to our home. We are expecting a new baby an need more space. When the contractors had to take out my waterline Sewer Friendly rushed over to put a new one in. His crew is really friendly and maybe that is where they got their name? During the process of having a remodel we have unfortunately had some issues with our contractors. Which is very stressful. Everyday it seems there is something else. However we are finally at the point that the plumbing needs to be put in and of corse we called Sewer Friendly. They are working on the plumbing today and they keep us notified of some other issues that our contractor is not addressing such as rotting sub floors in the crawl space. Which they put in in the last month. The plumber working for Mike is very helpful and we appreciate him letting us know there is yet another issue with the work being done on our house. The entire project has been a little over whelming but Sewer Friendly has made me feel comfortable about the plumbing work. I know they are doing a great job and are on our side as a customer. They take pride in thier work and it shows in how they treat people. This is why I am now an Angie's list member because I do not want to go blind into a project again and wanted to tell everyone how this plumber and his crew ROCK! Sewer Friendly really thinks about different options and presents them to me with knowledge and experience.

Initially the job went well. The line was replaced according to code and inspected. The job was on time and at the price quoted. However, when he scoped the line, he failed to see that our neighbor was tied into our line and blocked them off, causing a baclup into their home. In his defense, neither I nor our neighbors thought they were tied into my line. In any event, another plumber had to come out and fix it.

I emailed Mike on Saturday evening, explaining that we had been in the basement and heard our toilet gurgling. Upon closer inspection the basement bathtub and toilet had some debris in them, and the toilet water was low. - We never use this bathroom, so we thought it was odd. Parts of our basement were also wet, but we thought that might be due to recent heavy rainfall. I told him that I wasn't sure if it justified an emergency call, but we would do what he recommended. Mike responded via email that evening telling me that it looked like our sewer was backing up, and that he would give me a call on Sunday. He called Sunday morning as promised. When we talked, he said his team was super busy and wouldn't be able to get out to us, but that he had arranged with another company to come out at 8am on Monday morning to check it out. He told us how much we would be paying the other company, and what to expect. The other company came arrived 15 minutes early for our appointment and quickly got to work. They reported that our line was blocked near the street and thought it might have something to do with the construction occurring on our street. They also said that they had called Mike in to talk to the contractors because he's so good at it. So, Mike showed up and talked the contractors, then came in and talked to us. He told us to call Seattle Public Utilities to have them come see if the issue was their fault or not before he did any work. He explained the work he would do if the city didn't take responsibility and gave us an estimate for the work. While we were waiting for the City to come out, he arranged for nd one of his teams to meet at our property to resolve our issue if the City didn't think it was their fault. The City came out, but said the issue was on our side of the sewer line, not theirs. Mike's teams got to work right on time, and found that our sewer line had been crushed by the work performed by the city when repairing our water line. They took extensive pictures of the issue. Mike called after his team left to explain the work they completed, and explained what they did and what they found. He told me to contact the City to get a claim number so we can get reimbursed for the work that was done on their behalf. I highly recommend Mike and his team, and won't hesitate to use them for any future plumbing/sewer needs.

I am very pleased with the end results of the work crew of Sewer Friendly, Adrian, Mike, Dillan, and Ben did on my basement flooding issue. Mike, the owner, and Adrian, the master plumber, listened to my concerns as we discovered the root cause of the problem, and addressed them to my satisfaction. I really appreciated the customer focused, competent, and professional service. Since I work 2nd shift, I was able to observe the work as it unfolded. Adrian's skills as a master plumber were and are evident. He explained to me how the existing bathroom plumbing had been done incorrectly, and then proposed the way in which he could improve the system so that it worked properly. The floor drain, flapper valve, and pump system he installed are functioning as expected, and the finishedproduct looks nice. Mike worked with me from his original quote pricing, since the situation changed from his first assessment, some work was added, e.g. bathroom plumbing and sump pump, and some work was no longer needed. Thanks again Mike for responding immediately on Saturday when our basement began flooding. You saved our unpacked belongings from being soaked as the saturated earth gave up the water through and around the foundation slab. Could have been really messy, but your prompt response to our call got the situation under control until the work could be done.

Sunday morning, I included them when asking for more bids. I couldn't believe it when Mike called me that Sunday, only an hour after I put out my request for bids. And he came that afternoon to give me an estimate. The total price was right on. His crew put the yard back the way it was originally, The old pipe was rough inside from wear. The new liner solved that problem. Thanks again Mike.

First I signed up on Angie''s list (specifically to hunt for reputable sewer line repair people), contacted several outfits that worked on side sewers, and received a few bids for the job from the recommended companies. Sewer Friendly's bid was very competitive and they were relatively close by. They camera inspected the line and pointed out the trouble areas before providing an estimate for the overall job. It was somewhat of a coin toss on deciding exactly which company to go with. Once we agreed on a price and date, Mike Petelle arrived with his crew of Ben and his brother (I am terrible with names, sorry) at 8 AM as promised on the agreed to date. They excavated our side sewer line, replaced the cracked clay lines with plastic line in a new gravel bed and added a 4" and a 6" clean-out access, one at either end of the replaced line. The job included back-filling and hauling off buckets of sod and rocks. At one point they had to dig out a small boulder that must weigh an easy 350 pounds! The brothers were polite and very hard workers. While I doubt that I will have to use them again as the new line seems to be built to last, I would not hesitate to recommend them to someone who needed a similar job done.

It all went GREAT! Mike and his staff are real professionals! It does not look like a fun job, but they always are smiling and pleasant!

I got three estimates for job and mike was the lowest one. I accepted mike estimate and he sent me the contract to sign and sent back to him. I ask mike to start work ASAP and he started the work next day and finished on time. He did all the things whatever he was agreed to and clean my backyard and put all the grass back on the dirt.

They were professional. They were good and I would use them again if needed. I would rate them overall an A. They were good all the way around.

At the recommendation of two separate friends and an Angie's List scan, I emailed this provider late Thursday night and asked him to call me the next morning. He called promptly at 8AM, heard me out, was at the house to assess the problem by 11AM, had a crew on it by noon, and they were finished by 5:30PM, getting the house working again for the weekend. Mike, the owner, kept in frequent communication with me throughout the afternoon (I could not leave work that day), and he also kept my elderly mother informed and involved. He and his crew were skilled, fast, courteous, and informative. Mike presented recommendations and alternatives, cost estimates for each, never resorted to fear tactics or hard sell, and patiently let me decide based on facts and costs. This was all done over the phone, with me stuck at work. He emailed me the invoice, and it reflected our conversations perfectly. It was hard not being there in person (and no doubt scary for my mom), so it's great to know there are honest folks out there doing great work at competitive rates. I would recommend Sewer Friendly in a heartbeat.

The blocked pipe was discovered during the inspection phase of purchasing this home. Mike's bid was lower than the other 2 companies that bid, and our realtor recommended working with Sewer Friendly. We arranged with Mike to have the work done after closing. The crew that worked on the line was FRIENDLY, responsive & professional. They communicated with me what was going on, and they worked hard. I sincerely hope we will have no further need to work with Sewer Friendly! But if we have any plumbing or sewer issues, I'll quickly call Sewer Friendly again.

Sewer Friendly did the video inspection of the sewer line from my house when I purchased it. On the day of the inspection, they provided a quote to replace a section of the pipe where holes were observed, and this was by far the lowest bid I got. Mike was great to work with, came in right at his cost, and very responsive to my schedule. While doing the work, I asked him if he would go ahead and replace the drains from the kitchen and bathroom at the same time, he said no problem and charged me a few hundred more, far less than it would have cost had I brought someone in to do it. After the work was done, the tub was still draining slowly, which Mike identified as a problem in the tub fixture rather than the drain lines. For no extra charge, he arranged for someone to come out at fix that for me. Overall, I was very impressed and pleased with the work.

Mike came out to our newly purchased house and spent an hour with me talking through the layout of the septic system, what options we had for a remodel and even helped me with some ideas about our hot tub (even though he specifically said he doesn't specialize in that type of work). Mike said he'd have to scope the line to be sure of where the lines went since it was in a basement and told me the charge would be taken off the final bill if he did the work. I found Mike to be very helpful, friendly and professional. He didn't try to upsell me on anything, and told me he could do work for me in the future if I needed it. Nice guy and seems competent.

I use them all time. My clients love them. He does a wonderful job.