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Sewer Friendly, LLC
Excavation - Major Grading or Resloping, Complete Home Inspection, Sewer Main - Clear,
About us
Sewer Friendly is a local family owned and run business. We are dedicated to excellent customer service and have the best equipment in order to achieve this goal. Currently Sewer Friendly has pipe bursting equipment which allows us to change water and sewer lines with out digging up your yard. It is like we were never there. We are a sewer business with very competitive pricing. Mike Petelle, owner, was a plumber in Seattle for 15 years and his experience and knowledge have been handed down to the entire crew. We are also a Registered Side Sewer Contractor. Feel at ease in our hands.
Business highlights
Se habla espanol
Emergency services offered
23 years of experience
Services we offer
Trenchless repair (pipe bursting) of failing sewer lines, sewer and and water line inspections (aka sewer scope or camera inspection), new sewer line construction, Hydro Jetting, water line repair and installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.869 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 1% | ||
| 3% | ||
| 0% |
Showing 26-50 of 69 reviews
Kathryn O.
Sep 2014
unknown
BRETT P.
Jul 2014
They were excellent. We had to go complete reroute with plumbing and it was pretty extensive. They had to dig up the driveway to do that. They dug a big ditch and tunneled out to the street. They did everything they said they were going to do and more. Their clean up was impeccable. It was like they never even came. I couldn't even tell that the driveway had been torn up.
Michael S.
Jul 2014
unknown
Henry L.
Jun 2014
They were on time, did a great job and completed the job in two days.
Sophia A.
Jun 2014
unknown
Rebecca C.
Apr 2014
I dont bad mouth people. It was done. It was costly. It was necessary.
Response from Sewer Friendly, LLC
"[member name removed] - Thank you for your input. We understand your concerns and we are also glad we were there to help."
Willma E.
Feb 2014
I had a partially clogged sewer and they were down the street doing a side sewer repair job. I approached them and asked them for assistance and they referred me to Action Jackson for unclogging and sewer video as Sewer Friendly specializes in sewer repair and replacement. They actually called Action Jackson and had them call me and come out the next day.
Andrea A.
Jan 2014
Have hired several plumbers over the years. Sewer Friendly stands out and I recommend them highly. Responsiveness of a family owned business and capabilities that surpassed the big guys. First big national chain said tree roots, second advised abandon line and install a new one for 20k. Rob came by and did a thorough assessment and pinpointed the problems, offset pipes, unfortunately under our slab. Spent extra time showing the video and explained how Sewer Friendly could handle the work with much less disruption...and cost. They referred Action Jackson to jet the line while they worked on scheduling us in. They did a good job clearing the line, however with a busy household and the nature of our problem we backed up again in couple of days, on Christmas. I emailed them and heard back from Mike the owner within an hour on Christmas day. They squeezed us in the next day and handled the job in one day.
Todd did an exceptional job, very thorough with excavating, jackhammering, tunneling, plumbing, repair and clean up. He provided clear explanations of the work and updates throughout the day. He may be the most polite plumber I've ever met!
Communication with staff via email was first rate, exceptional service and great price. Top notch!
Todd did an exceptional job, very thorough with excavating, jackhammering, tunneling, plumbing, repair and clean up. He provided clear explanations of the work and updates throughout the day. He may be the most polite plumber I've ever met!
Communication with staff via email was first rate, exceptional service and great price. Top notch!
Cecilia R.
Dec 2013
They were on time and came right out.
Kristie G.
Nov 2013
I've been watching my neighbor get the sewer line replaced and it made me think how lucky I was to have hired Sewer Friendly for the work at my house, which reminded me that I needed to post a review on Angie's List about them.
They were very efficient, and the work was done in three days. My poor neighbors have been at it for over a week :(.
I was very pleased with the work done and although I hate spending money on stuff like this, I have to admit that not having to worry about the sewer backing up is a real joy.
They had to dig down through my concrete patio to get to the line, and dig down to the line at the end of my property just at the end of the steps before the sidewalk. My House is on a hill and the sewer runs down to the street. I was really glad they didn't have to dig up my steps or run a trench all through my yard. They also had to dig three holes to run the new water line. One in the cement driveway, one in the yard and one by the house to connect everything along with spigots and shut off valves.
They were very efficient, and the work was done in three days. My poor neighbors have been at it for over a week :(.
I was very pleased with the work done and although I hate spending money on stuff like this, I have to admit that not having to worry about the sewer backing up is a real joy.
They had to dig down through my concrete patio to get to the line, and dig down to the line at the end of my property just at the end of the steps before the sidewalk. My House is on a hill and the sewer runs down to the street. I was really glad they didn't have to dig up my steps or run a trench all through my yard. They also had to dig three holes to run the new water line. One in the cement driveway, one in the yard and one by the house to connect everything along with spigots and shut off valves.
Fiona N.
Oct 2013
They were timely. I wasn't actually there when they did the job but they made a video and it all went well. Everything is good.
Katie G.
Oct 2013
They arrived on time and on a Sunday. Worked quickly and with professionalism. They located the problem and fixed it then filled the hole back up. My husband had already dug a large hole to try to find the break ourselves and had left the dirt in the back yard on a plastic tarp. Not only did the guys from Sewer Friendly fill back in their own dirt but they put his back as well then cleaned up the destroyed plastic that we had used to contain the dirt during the rains that week.
Amy L.
Sep 2013
I contacted several sewer companies for bids, as our ageing sewer line needed replacement. They were prompt, professional, and knowledgeable. Bid was was the same for all companies (give or take maybe $200), so it came down to Angies List reviews and gut feeling. I went with Sewer Friendly and I'm glad for it.
The crew was on-time, polite, and very hardworking. They had the sewer line excavated, replaced, and refilled/concrete re-poured within a day and a half. The yard hardly looks like it was ever disturbed. My husband and I are very pleased.
Something worth noting: Mike, the owner came out to check on progress on the second day. While here, he noticed that our next-door neighbors' clean-out was too high and improperly set in their side yard. He and his crew cut it down and fixed it all *free of charge*. We were all impressed by that and other neighbors will likely be giving them a call in the future.
The crew was on-time, polite, and very hardworking. They had the sewer line excavated, replaced, and refilled/concrete re-poured within a day and a half. The yard hardly looks like it was ever disturbed. My husband and I are very pleased.
Something worth noting: Mike, the owner came out to check on progress on the second day. While here, he noticed that our next-door neighbors' clean-out was too high and improperly set in their side yard. He and his crew cut it down and fixed it all *free of charge*. We were all impressed by that and other neighbors will likely be giving them a call in the future.
Catherine L.
Sep 2013
called Mike on 17-APR-2013, he called back within an hour, missed the call. Called again on 18-APR-2013, scheduled the service in the afternoon. Mike showed up on time, put the camera into the sewer line, explained the detail along the way. An estimate for the fix came on 20-APR-2013. The picture quality of the dvd is not very good.
Ronald H.
Sep 2013
Mike's consultation with us was very helpful. He reviewed with us a DVD that had been made by an independent sewer inspector, and he explained well what was wrong and what they would do to fix it. He also recommended that, while we were replacing the sewer to the property line, we might want to consider installing a new 6" lining of the pipe to the main sewer under the street, to avoid any future problems in that area which could be very expensive if we needed to dig into the street. This last part, however, was not included in the bid he provided, which we signed.
The crew doing the work appeared in a timely manner, and they worked efficiently, keeping us informed of progress, and accommodating our questions along the way. At some points they were delayed, waiting for the city inspector to come and approve their work before it was covered up. When they had dug down about 12' to the connection at the property line, they informed us that if we wanted to line the 6" pipe to the main sewer, a subcontractor could do that the next day, but it would cost an additional $3,000. Although we had already decided it made good sense to do that, we felt a bit "over a barrel" with a $3000 decision to be made on the spot, "as long as the hole is dug anyway." We would have appreciated having that information at the outset when we signed the contract for $8900. Since we are novices at working with such projects, we would have appreciated more open conversation with Mike about that. He did not communicate with us at all after his initial visit to make the proposal.
We were amazed that their digging machine could squeeze so easily through the garden gate. Large portions of the line did not need to be dug up, because of the pipe bursting technology they used, and the flexibility of the pipes that were drawn through where the old line had been. Damage to the landscape was minimal, although we did not have a fine lawn in the areas that had to be dug, so we were not worried. A neighbor was concerned that, despite their efforts to keep a displaced rosebush moist and well watered in the sandpile resulting from the excavation, the rose was likely to die, and a boxwood bush was replaced 6" out of alignment with the others in the hedge. This was called to the crew's attention by the neighbor just as they were preparing to leave. The crew foreman said they would come back and provide grass seed for the parts of our lawn that had been dug up, and that they would move the boxwood bush, but a month later that has not been done. (The contract clearly says the company is not liable for any damage to landscape. Except for our neighbor's complaint, we were pleased that they did so much digging with relatively little damage to our yard, and they made an effort to leave the place neat and tidy.)
Overall, they were able to perform a service that will keep our sewer system functioning without trouble for years to come. It had been clogged by overgrown roots in places, and blocked by two "bellies" where sagging pipes had clogged the line. In less than a week they solved our problems, and we feel that the cost was not unreasonable.
The crew doing the work appeared in a timely manner, and they worked efficiently, keeping us informed of progress, and accommodating our questions along the way. At some points they were delayed, waiting for the city inspector to come and approve their work before it was covered up. When they had dug down about 12' to the connection at the property line, they informed us that if we wanted to line the 6" pipe to the main sewer, a subcontractor could do that the next day, but it would cost an additional $3,000. Although we had already decided it made good sense to do that, we felt a bit "over a barrel" with a $3000 decision to be made on the spot, "as long as the hole is dug anyway." We would have appreciated having that information at the outset when we signed the contract for $8900. Since we are novices at working with such projects, we would have appreciated more open conversation with Mike about that. He did not communicate with us at all after his initial visit to make the proposal.
We were amazed that their digging machine could squeeze so easily through the garden gate. Large portions of the line did not need to be dug up, because of the pipe bursting technology they used, and the flexibility of the pipes that were drawn through where the old line had been. Damage to the landscape was minimal, although we did not have a fine lawn in the areas that had to be dug, so we were not worried. A neighbor was concerned that, despite their efforts to keep a displaced rosebush moist and well watered in the sandpile resulting from the excavation, the rose was likely to die, and a boxwood bush was replaced 6" out of alignment with the others in the hedge. This was called to the crew's attention by the neighbor just as they were preparing to leave. The crew foreman said they would come back and provide grass seed for the parts of our lawn that had been dug up, and that they would move the boxwood bush, but a month later that has not been done. (The contract clearly says the company is not liable for any damage to landscape. Except for our neighbor's complaint, we were pleased that they did so much digging with relatively little damage to our yard, and they made an effort to leave the place neat and tidy.)
Overall, they were able to perform a service that will keep our sewer system functioning without trouble for years to come. It had been clogged by overgrown roots in places, and blocked by two "bellies" where sagging pipes had clogged the line. In less than a week they solved our problems, and we feel that the cost was not unreasonable.
Tiffany C.
Aug 2013
The guys from Sewer Friendly were exceptional to work with. We received quotes from 3 plumbers. One for $6300, one for $4,000 and Sewer Friendly said they would match the $4,000 quote. After talking with the company that was charging $4,000 they offered to do it for $3,000 on the side, but we ultimately decided to go with Sewer Friendly because they had also done the sewer scope when we had the house preinspected and said they could do the work in one day rather than two. They showed the day after we moved into our new home to install a new water main and sewer line. They showed up early with all of the necessary equipment and began with the sewer line. They used tarps to replace holes with all misplaced dirt and did an exceptional job replacing our lawn (compared to other trenching jobs we've had). The new pex pipes looked great where they connected to our house lines and I've even had other plumbers look at their work and even they were impressed with what they did. There was a bit of a snafu when we woke up the next morning to our basement flooded in the lower bedroom nearest the water hydrant. We called Sewer Friendly immediately and they arrived within 15 minutes, on Memorial Day morning. The problem was diagnosed as a defective water hydrant and they quickly dug up the one they installed and replaced it with a new one. They also paid to replace the carpet pad in the basement which was ruined by the flood. We happen to have carpet left in our garage from the previous owners so we cut it to fit and installed it in ourselves. None of this was their fault since they couldn't have known it was a defective water hydrant (just our luck I guess)... but they did replace the part and paid for the damages. I would trust them to do other work for us in the future.
Susan M.
May 2013
They did a good job, but were I think a little pricey. I would however use them again as we have not had any problems with the work they did.
Response from Sewer Friendly, LLC
"Thank you (member name removed) for the good review. Wea re happy you will call us again if needed. Please let us know how we can help anytime."
Loren T.
May 2013
My Father in Law had these jerks from Rapid Rooter, and they charged him $4000.00 to basically dig a hole. They then wanted another $30K to do the job. When I heard about it I told him to sign nothing and went on Angie's list and came up with these guys. The owner was there the next day and came up with a reasonable estimate. The work was done flawlessly, and the cleanup was perfect. This was a big house on a big lot in an expensive neighborhood in Seattle, and we paid a reasonable price for excellent work.
Response from Sewer Friendly, LLC
"(deleted member name), we understand it is hard to commit to a sewer repair, however we try to be the best price in town. thank you for your business and we hope if you ever, hopefully not, need us again you will not hesitate to call. Thank you again for the great review."
Tom P.
Apr 2013
They are great. They did an amazing job. They came in fast, they knew exactly what to do. They were very nice with our residents in that property.
Response from Sewer Friendly, LLC
"(deleted member name)- Thank you for the nice review, we really appreciate your business and are here to help anytime. Thx again"
Jason S.
Feb 2013
One evening, in the early days of the New Year, 2013, I
noticed our basement bathroom draining much slower than usual. Unfortunately, I
did not think too much of it. The following day, the swell water drainage
system, for which Sewer Friendly installed a one way flapper valve back in
November of 2012, began to backup in to the basement. Thank goodness we
installed the flapper valve, or worse than swell water would have been backing
up in to our basement. A sizeable flood filled the basement, approximately 1?
deep. Sewer Friendly responded promptly when I notified them of my emergency.
Adrian came by with the sewer snake, ran the it down the quick access pipe, and
broke the line free within moments. The basement immediately drained of all of
the swell water.
Mike came by
shortly thereafter with equipment to scope the line. He discovered a break in
our aging sewer pipe, along with a dip in the run to where we meet the
neighbors. After considering the options:
1. Two repairs at different locations on an ageing, ailing sewer line
or
2. Replace the entire line from the side of house to the hook up with the neighbors
I took Mike?s recommendation and opted to replace the entire
line instead of continuing to cobble together the old, existing line.
Mike and crew took 2 days to dig the necessary points to
access the sewer line. They were very considerate of my property as well as my
neighbor?s property. They disassembled a section of fence, dug holes, brought
in a small digging vehicle, piled earth up, and set up the system for a city
inspector to survey and approve Mike?s sewer work. With the inspector
satisfied, Mike pulled a new pipe through the existing pipe using a technique
called ?pipe bursting?. At the end to the job, the whole work area looked as if
it had before. The fence was securely and aesthetically reinstalled. Excavated
earth was put back in place, and any waste materials were removed from the
sight. Mike scoped the line all the way to the city hook up in order to ensure that
it checked out to his satisfaction. All is well again in our household with a
fully functioning, modern sewer line that should serve us for many life times.
Thanks for the quality, professional work Sewer Friendly.
noticed our basement bathroom draining much slower than usual. Unfortunately, I
did not think too much of it. The following day, the swell water drainage
system, for which Sewer Friendly installed a one way flapper valve back in
November of 2012, began to backup in to the basement. Thank goodness we
installed the flapper valve, or worse than swell water would have been backing
up in to our basement. A sizeable flood filled the basement, approximately 1?
deep. Sewer Friendly responded promptly when I notified them of my emergency.
Adrian came by with the sewer snake, ran the it down the quick access pipe, and
broke the line free within moments. The basement immediately drained of all of
the swell water.
Mike came by
shortly thereafter with equipment to scope the line. He discovered a break in
our aging sewer pipe, along with a dip in the run to where we meet the
neighbors. After considering the options:
1. Two repairs at different locations on an ageing, ailing sewer line
or
2. Replace the entire line from the side of house to the hook up with the neighbors
I took Mike?s recommendation and opted to replace the entire
line instead of continuing to cobble together the old, existing line.
Mike and crew took 2 days to dig the necessary points to
access the sewer line. They were very considerate of my property as well as my
neighbor?s property. They disassembled a section of fence, dug holes, brought
in a small digging vehicle, piled earth up, and set up the system for a city
inspector to survey and approve Mike?s sewer work. With the inspector
satisfied, Mike pulled a new pipe through the existing pipe using a technique
called ?pipe bursting?. At the end to the job, the whole work area looked as if
it had before. The fence was securely and aesthetically reinstalled. Excavated
earth was put back in place, and any waste materials were removed from the
sight. Mike scoped the line all the way to the city hook up in order to ensure that
it checked out to his satisfaction. All is well again in our household with a
fully functioning, modern sewer line that should serve us for many life times.
Thanks for the quality, professional work Sewer Friendly.
Response from Sewer Friendly, LLC
"Member- Thank you for having faith in Sewer Friendly and calling us out again to help you with your plumbing issues. We appreciate your kind words and hope that you tell others who you know that may need help in the future. Mike and the crew want to wish you and your family well. Thank you for your business. Sewer Friendly"
Sonja S.
Feb 2013
We are SO very pleased with Sewer Friendly. If we could rate them higher than "A", we certainly would.
One Saturday evening, I pulled up to our house to see a fire truck and several fire fighters very busy, although not in firefighting equipment. To make a long story a little shorter, the City of Seattle's sewer main had clogged and backed up. Water was gushing/ flowing OUT of the drain at the bottom of our driveway and had flooded our newly finished basement. Sewer water. Ick.
Once I heard it was sewer water, I called Mike with Sewer Friendly since his crew had done some major sewer repairs 3 months before that. He told me he was sure that it had to be the sewer main since so much water was coming in - and he drove over here at 7:30 pm on a Saturday to check it out, confirm his suspicions and give us some advice. Unbelievable service!
A couple of weeks later, Sewer Friendly put in the backflow valve, and we have every reason to expect, they tell us, that our basement won't flood if the sewer main ever backs up again. (By the way, the City accepted liability and paid for the restoration of our basement and goods, but they didn't pay for the valve.) This peace of mind is worth every penny.
Friendly, responsive, professional. We would hire Sewer Friendly again in an instant & would recommend them to all our friends.
Furthermore, we would recommend that anyone with a basement ask if this valve is a good preventative measure for your house. Trust us - you do not want to go through this mess. The price of the valve is a small one to pay to prevent the 3 months of uncertainty and displacement that we've had.
One Saturday evening, I pulled up to our house to see a fire truck and several fire fighters very busy, although not in firefighting equipment. To make a long story a little shorter, the City of Seattle's sewer main had clogged and backed up. Water was gushing/ flowing OUT of the drain at the bottom of our driveway and had flooded our newly finished basement. Sewer water. Ick.
Once I heard it was sewer water, I called Mike with Sewer Friendly since his crew had done some major sewer repairs 3 months before that. He told me he was sure that it had to be the sewer main since so much water was coming in - and he drove over here at 7:30 pm on a Saturday to check it out, confirm his suspicions and give us some advice. Unbelievable service!
A couple of weeks later, Sewer Friendly put in the backflow valve, and we have every reason to expect, they tell us, that our basement won't flood if the sewer main ever backs up again. (By the way, the City accepted liability and paid for the restoration of our basement and goods, but they didn't pay for the valve.) This peace of mind is worth every penny.
Friendly, responsive, professional. We would hire Sewer Friendly again in an instant & would recommend them to all our friends.
Furthermore, we would recommend that anyone with a basement ask if this valve is a good preventative measure for your house. Trust us - you do not want to go through this mess. The price of the valve is a small one to pay to prevent the 3 months of uncertainty and displacement that we've had.
Response from Sewer Friendly, LLC
"Thank you for your review. We appreciate the kind words and hope you tell your friends and family about Sewer Friendly. Mike and the crew all hope things are going well for you and your family. Thank you for your business"
Julie K.
Jan 2013
When we bought our house in Shoreline we had a sewer inspection done by Sewer Friendly. We saw their trucks going by the house while we were looking to buy it and knew from a friend that we should get our sewer line inspected as well as the regular home inspection. Our realtor said it was a great idea, so we called the number on the truck.
Mike came over the next day and put a camera down the line and found root intrusions. During the process of getting the owner of the home to pay for the new line Mike was very professional and patiently explained what was going on and presented the seller and myself the some options. We now have a new sewer line which was completed in a days time. When I came back to take a look at the yard to see how the job went I was surprised that the yard looked untouched.
This all happened a few years ago and to this day Mike and his crew at Sewer Friendly drive by my house, it turns out they are stationed just down the street, and if I am outside he will stop to say hello.
I am writing this review now because we are currently having an addtion added to our home. We are expecting a new baby an need more space. When the contractors had to take out my waterline Sewer Friendly rushed over to put a new one in. His crew is really friendly and maybe that is where they got their name? During the process of having a remodel we have unfortunately had some issues with our contractors. Which is very stressful. Everyday it seems there is something else. However we are finally at the point that the plumbing needs to be put in and of corse we called Sewer Friendly. They are working on the plumbing today and they keep us notified of some other issues that our contractor is not addressing such as rotting sub floors in the crawl space. Which they put in in the last month. The plumber working for Mike is very helpful and we appreciate him letting us know there is yet another issue with the work being done on our house.
The entire project has been a little over whelming but Sewer Friendly has made me feel comfortable about the plumbing work. I know they are doing a great job and are on our side as a customer. They take pride in thier work and it shows in how they treat people. This is why I am now an Angie's list member because I do not want to go blind into a project again and wanted to tell everyone how this plumber and his crew ROCK!
Sewer Friendly really thinks about different options and presents them to me with knowledge and experience.
Mike came over the next day and put a camera down the line and found root intrusions. During the process of getting the owner of the home to pay for the new line Mike was very professional and patiently explained what was going on and presented the seller and myself the some options. We now have a new sewer line which was completed in a days time. When I came back to take a look at the yard to see how the job went I was surprised that the yard looked untouched.
This all happened a few years ago and to this day Mike and his crew at Sewer Friendly drive by my house, it turns out they are stationed just down the street, and if I am outside he will stop to say hello.
I am writing this review now because we are currently having an addtion added to our home. We are expecting a new baby an need more space. When the contractors had to take out my waterline Sewer Friendly rushed over to put a new one in. His crew is really friendly and maybe that is where they got their name? During the process of having a remodel we have unfortunately had some issues with our contractors. Which is very stressful. Everyday it seems there is something else. However we are finally at the point that the plumbing needs to be put in and of corse we called Sewer Friendly. They are working on the plumbing today and they keep us notified of some other issues that our contractor is not addressing such as rotting sub floors in the crawl space. Which they put in in the last month. The plumber working for Mike is very helpful and we appreciate him letting us know there is yet another issue with the work being done on our house.
The entire project has been a little over whelming but Sewer Friendly has made me feel comfortable about the plumbing work. I know they are doing a great job and are on our side as a customer. They take pride in thier work and it shows in how they treat people. This is why I am now an Angie's list member because I do not want to go blind into a project again and wanted to tell everyone how this plumber and his crew ROCK!
Sewer Friendly really thinks about different options and presents them to me with knowledge and experience.
Response from Sewer Friendly, LLC
"Thank You so much for your kind words. As you said we are working on your plumbing currently and we are glad things are going well today as well has in our past jobs on your home. Please let us know if you have questions or concerns during the process. We are always here to help. We look forward to seeing your remold finished for the new addition to your family."
Frank B.
Dec 2012
Initially the job went well. The line was replaced according to code and inspected. The job was on time and at the price quoted. However, when he scoped the line, he failed to see that our neighbor was tied into our line and blocked them off, causing a baclup into their home. In his defense, neither I nor our neighbors thought they were tied into my line. In any event, another plumber had to come out and fix it.
Response from Sewer Friendly, LLC
"Member - We wish we were there to fix this incident for you. As you stated we have a great reputation and that comes from taking care of people. We are sorry you did not call us back and tell us what had happened. We have recently viewed your sewer scope again taken before we started the job and because of the condition of the pipe there is no indicators on the video of the neighbors line on camera. This can happen if the line is off set or is badly damaged enough that you just cannot see the pipe or Y joining your sewer line. Before a job we pull a sewer card, or map of the sewer systems which include the surrounding home's waste systems for this very reason. However on your map, that the city provides, does not indicate anywhere that you and your neighbors homes share a line. We want to ensure you we did our homework and as you stated had no indication that we would cause a back up for your neighbors. I would like to apologize for the issues with the job and really wish you would have allowed us to make things right with you and the other home owners. We hope everything is well now and if you would like to talk further about this matter please feel free to call me or Mike anytime. My number is 253-651-3080, I am the office manager here at Sewer Friendly or email me at [email protected]. Thank you again we wish you well."
Cody M.
Dec 2012
I emailed Mike on Saturday evening, explaining that we had been in the basement and heard our toilet gurgling. Upon closer inspection the basement bathtub and toilet had some debris in them, and the toilet water was low. - We never use this bathroom, so we thought it was odd. Parts of our basement were also wet, but we thought that might be due to recent heavy rainfall. I told him that I wasn't sure if it justified an emergency call, but we would do what he recommended.
Mike responded via email that evening telling me that it looked like our sewer was backing up, and that he would give me a call on Sunday. He called Sunday morning as promised. When we talked, he said his team was super busy and wouldn't be able to get out to us, but that he had arranged with another company to come out at 8am on Monday morning to check it out. He told us how much we would be paying the other company, and what to expect.
The other company came arrived 15 minutes early for our appointment and quickly got to work. They reported that our line was blocked near the street and thought it might have something to do with the construction occurring on our street. They also said that they had called Mike in to talk to the contractors because he's so good at it.
So, Mike showed up and talked the contractors, then came in and talked to us. He told us to call Seattle Public Utilities to have them come see if the issue was their fault or not before he did any work. He explained the work he would do if the city didn't take responsibility and gave us an estimate for the work. While we were waiting for the City to come out, he arranged for nd one of his teams to meet at our property to resolve our issue if the City didn't think it was their fault.
The City came out, but said the issue was on our side of the sewer line, not theirs.
Mike's teams got to work right on time, and found that our sewer line had been crushed by the work performed by the city when repairing our water line. They took extensive pictures of the issue. Mike called after his team left to explain the work they completed, and explained what they did and what they found.
He told me to contact the City to get a claim number so we can get reimbursed for the work that was done on their behalf.
I highly recommend Mike and his team, and won't hesitate to use them for any future plumbing/sewer needs.
Mike responded via email that evening telling me that it looked like our sewer was backing up, and that he would give me a call on Sunday. He called Sunday morning as promised. When we talked, he said his team was super busy and wouldn't be able to get out to us, but that he had arranged with another company to come out at 8am on Monday morning to check it out. He told us how much we would be paying the other company, and what to expect.
The other company came arrived 15 minutes early for our appointment and quickly got to work. They reported that our line was blocked near the street and thought it might have something to do with the construction occurring on our street. They also said that they had called Mike in to talk to the contractors because he's so good at it.
So, Mike showed up and talked the contractors, then came in and talked to us. He told us to call Seattle Public Utilities to have them come see if the issue was their fault or not before he did any work. He explained the work he would do if the city didn't take responsibility and gave us an estimate for the work. While we were waiting for the City to come out, he arranged for nd one of his teams to meet at our property to resolve our issue if the City didn't think it was their fault.
The City came out, but said the issue was on our side of the sewer line, not theirs.
Mike's teams got to work right on time, and found that our sewer line had been crushed by the work performed by the city when repairing our water line. They took extensive pictures of the issue. Mike called after his team left to explain the work they completed, and explained what they did and what they found.
He told me to contact the City to get a claim number so we can get reimbursed for the work that was done on their behalf.
I highly recommend Mike and his team, and won't hesitate to use them for any future plumbing/sewer needs.
Response from Sewer Friendly, LLC
"Member- Thank you so much for the kind words. We take pride in making sure the people who we work for are taken care of the best possible way. I often share these reviews with our crew and will be proud to read this one at our next meeting. We always look forward to working with you and wish you and your family well. Thank you for the business and feel free to call us anytime."
Jason S.
Nov 2012
I am very pleased with the end results of the work crew of Sewer Friendly, Adrian, Mike, Dillan, and Ben did on my basement flooding issue. Mike, the owner, and Adrian, the master plumber, listened to my concerns as we discovered the root cause of the problem, and addressed them to my satisfaction. I really appreciated the customer focused, competent, and professional service. Since I work 2nd shift, I was able to observe the work as it unfolded. Adrian's skills as a master plumber were and are evident. He explained to me how the existing bathroom plumbing had been done incorrectly, and then proposed the way in which he could improve the system so that it worked properly. The floor drain, flapper valve, and pump system he installed are functioning as expected, and the finishedproduct looks nice. Mike worked with me from his original quote pricing, since the situation changed from his first assessment, some work was added, e.g. bathroom plumbing and sump pump, and some work was no longer needed.
Thanks again Mike for responding immediately on Saturday when our basement began flooding. You saved our unpacked belongings
from being soaked as the saturated earth gave up the water through and around the foundation slab. Could have been really messy, but your prompt response to our call got the situation under control until the work could be done.
Thanks again Mike for responding immediately on Saturday when our basement began flooding. You saved our unpacked belongings
from being soaked as the saturated earth gave up the water through and around the foundation slab. Could have been really messy, but your prompt response to our call got the situation under control until the work could be done.
Response from Sewer Friendly, LLC
"Member- As always we appreciate any review we receive however your review is very detailed and we can tell you took time and put thought into this review and we especially thank you for that as well as the pictures. Thank you for the detailed review and your business. No one wants to need a plumber but we do our best to respond fast and make the bad situation the best we can make it for our clients. take care and enjoy your new better running plumbing."
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FAQ
Sewer Friendly, LLC is currently rated 4.8 overall out of 5.
Sewer Friendly, LLC accepts the following forms of payment: CreditCard
Yes, Sewer Friendly, LLC offers free project estimates.
No, Sewer Friendly, LLC does not offer eco-friendly accreditations.
No, Sewer Friendly, LLC does not offer a senior discount.
Yes, Sewer Friendly, LLC offers emergency services.
No, Sewer Friendly, LLC does not offer warranties.