OSBORNE APPLIANCE

Description of Work: Tryed to fix my dishwasher

Description of Work: Our gas range had a knob that ground metal against metal when turned and another burner that sputtered and went out on low heat. Work was done but the problems were not fixed.

Description of Work: (4/08): I needed to replace a part for my stove hood. Went online, contacted Osborne Appliance, gave them the model and serial number of part. Received the part within a week; wrong size. Contacted company and asked for correct part. Told to return part to them. (5/08): Several weeks went by, and I finally received part. Again it was the wrong size (exactly the same part which was sent the first time; too large for my stove hood). When I called the store, owner was rude and said I should not have been sent the wrong part the second time. Said I had ordered the wrong part. Told him that was not true, that I went on another website, gave them the same model and serial number, and the correct part was displayed (and it was the correct size!) I told him that since I was sent the wrong part twice, I would like to be reimbursed for the part and the shipping to send it back to them twice. He was very unprofessional and rude, and he hung up on me. Over the next two months, I called the owner once or twice a month, asking for a refund. He said he would get back to me and never did. Finally, (9/08) I called, was put on hold for 10 minutes while he "was on another call" and then he never came to the phone. The person on the phone said they had no record of my original order. I was told to send a copy of the canceled check, which I did, via email with a pdf of check. Asked in the email if owner would kindly reimburse me. Never heard back. 10/08, called again. Was told that a check was mailed and returned to them. (They had incorrectly written my address, although it clearly was on the copy of the canceled check I had sent them). It was sent again, and it was for $20, although the part was about $30 and I had spent at least $10 shipping the wrong part back to them. (10/08) Phoned the owner again and asked him why he sent only $20 and he said he wanted to be done with the whole mess. I told him I expected to be reimbursed for the remaining amount ($20) and he took my address, again. When I did not hear back within another week, I emailed him and said that if I did not have the remaining amount reimbursed to me, I would contact Angie's List and the BBB. Never heard back.