MATUSKA HEATING SERVICE

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My gas furnace gave out after 15 years. After getting five quotes to replace it, I chose Matuska Heating and they installed a 95% efficient furnace. They showed up on time and the installation went smoothly. It's been three months and I haven't had any problems.

He is considered one of the best in the area, he's reliable ,and we really like working with him.

Called 12/26/08 with a gas furnace problem - It would not light the burner. Called Matuska since they were only 4 blocks from my home. 5 days later I had yet to have a call back. Called Olson Energy Services at 0900 on 12/29. By 1:00 they were here and fixed the problem.

They are very professional and they did an excellent job. They came and did the work very quickly. They were very high quality. I would recommend them to others.

They were recommended by two of my friends so I really tried to give them my business, but it took 3 phone calls to get them to call me back to schedule an appointment for an estimate. After John looked at my house, he said he'd have the estimate in a week. Nearly a month later and 4 more phone calls from me asking for the estimate, he finally called back and sent the estimate. Although the price was very competitive, I decided to go with someone else because of the lack of interest he showed in dealing with me. On a side note, I did call them 6 months before to get a preliminary estimate and they never called me back. There are plenty of other companies eager to do the work.

Turned out be some spurious problem that was solved by resetting the reset switch. He was there maybe 20 minutes. I figured that the tech would have done some cleaning/adjustment given the fee charged turned out to be as much as a maintenance/adjustment, which can last an hour. I feel like the tech ought to have some some additional service work instead of leaving after 20 minutes and sitting in the driveway for 20 minutes more!! I called to discuss this, but never got a call back. By the way, their communications/answering service is bad...supposedly they check for messages every hour, but their call back is haphazard to non-existent. I initially called on a Sat. am and did not get a call back until Sunday!! Bottom line...buyer beware. I will not use these folks again.

CANCELLED FIRST APPOINTMENT FOR SICKNESS, AS WELL AS GIVING PRIORITY TO THOSE TOTALLY WITHOUT HEAT IN THEIR HOMES. ARRIVED PROMPTLY FOR SECOND APPT. ON A SNOWY DAY THAT I COULD NOT BE PRESENT. I HAD GOTTEN GOOD RECOMMENDATIONS, SO I LEFT HIM A BLANK CHECK. HE CALLED ME WHEN HE WAS FINISHED, LEFT A RECEIPT, AND LOCKED THE HOUSE. EXCELLENT SERVICE ALL AROUND.

THEY WERE ON TIME. TOLD THEM I WAS OUT OF HEAT. I TOLD THEM I WOULDN'T BE HOME UNTIL 7:30, SO THEY WORKED WITH ME ON THE TIME SCHEDULE. HE WAS THE OWNER OF THE COMPANY SO HE DID A GREAT JOB.

THE QUALITY OF THE WORK THEY DID WAS OUTSTANDING. IT TOOK A LITTLE LONGER THAN THEY SAID IT WOULD TAKE THEM, BUT THAT IS OKAY BECAUSE THE QUALITY WAS THERE. I JUST LIKED THEM.