Dick's Heating and Air Conditioning of Wenatchee

Description of Work: D**** arrived on time and promptly got to the problem with our air conditioning. The technician was fast and friendly and got us running again in about half an hour! I would definitely recommend D**** to anyone.

Description of Work: They came quickly, were friendly, fixed the heat pump quickly and charged what they said they would.

Description of Work: Replaced hvac system

Description of Work: The representative gave my system a complete check-over, and was patient in answering ALL my questions.

Description of Work: Prompt diagnosis and repair of my home A/C. Excellent experience. Only issue, check the bill before you pay. Tech was on sight a total of 27min including billing time. Got charged for 1.5 hours.

Description of Work: Had the heat pump serviced. Needed a new capacitor and the technician replaced during the visit. The technician also replaced the thermostat that fixed the fan from blowing old air.

Description of Work: Came home from a vacation to an 85 degree house! They came out immediately when called and found the problem quickly, fixed it and had our house cooled within an hour.

Description of Work: Removed old AC/Furnace and replaced with new Furnace and heat pump.

Description of Work: Ac was out. needed new contactor. replaced and checked system.

Description of Work: installed a new furnace and AC.

Description of Work: Refill AC unit with freon and diagnose a possible leak, provide quote for total unit replacement.

Description of Work: Coolant added to the A/C unit and service on the gas furnace.

Description of Work: We had Edgar from D look at a A/C unit problem at out house. He didn't find the problem, he said it was low on R22 and he serviced it and we paid him $93.00 for his poor trobleshooting skills and the R22. We had another company come out and they found a leaking coil and replaced the A/C unit with a heat pump and couldn't be more happier!! Anderson Nesler did a Great job!! We bought a sevice plan for our furnace for a fall check up because it lowered the cost of Edgar's service call. The cost of their Plan A was $84.38 for the first year and $69.50 for years 2-5. We had David come to our house Nov 12, 2011 to do the annual check up and service on our furnance. He did the job and we paid him $92.22 part of the Service Plan A #8 per D was either to clean or replace the furnance filters. We asked David what he would do and he said he'll order them. He said it would be about 2 weeks due to the fact they were a special size, 2 weeks later after the due date we called the office and talked with Loretta and told her about the situation. She took down the size and said she would talk to David and find out what happened. We received the filters on 12/15/11 with a bill for $35.55 and a invoice that David had written without our signature and or our aggreement. We called the office and I talked with Loretta and she said because they were a special order that was the cost to us, No where does that say in their sevice plan and we were not told that it would cost us $35.55 for the filters. I contacted David and he just said that he would try to explain to his boss what happened and he sounded scared to admit to his boss that he made a mistake. We just waited for D to call us so we knew what to do with the filters because we never opened them. We received an invoice in Jan 2012 and took no action because we were waiting for a responce, Jan 11, 2012 we received a call from Beth in the accounting department and again I reiterated the problem and said she would get back to us. She never did return a call. Feb 2012 we received another invoice and a letter stating we were 31-60 days overdue and they were charging a $5.00 finance charge. We finally sent the fiters back to D on Feb 14, 2012 in the same condition as received with a letter of our displeasure and explaining our situation. we received a letter from Loretta stating our account balance was zero. Story continues below.............

Description of Work: My furnace was not working so they replaced the fan that was not blowing.

Description of Work: I received an estimate. I used another vendor.

Description of Work: Furnace went out, at the coldest time of the year. Dick's promptly arrived and fixed the problem in a timely and cost effective manner. Honest people, professional people. I would definitely use them again!

Description of Work: Great Company

Description of Work: Dick's Heating & Air installed a new heating/air system and duct work.

Description of Work: They put in air conditioning in my basement.

Description of Work: Called them for a service call repair.

Description of Work: I had D do the original installation of my heat pump system at a cost of around $6000 which was a reasonable cost considering all the work that they performed. I was very satisfied with the original installation. Here's the rub - the heat pump compressor failed while still under warranty. Dick's responded and replaced the UNDER FULL WARRANTY compressor at a cost to me of $432.00. Their total time on the job was less than 2 hours to accomplish the repair. That time includes the call to diagnose and the call to effect repair. (There was no compressor charge. The entire cost was for labor only)

Description of Work: HE PUT IN A NEW BURNER FOR ME WHICH HELPED MY HEATER. MY HEATER WAS BROKEN.