Norstar Heating & Cooling Inc

Description of Work: They finished up some electrical work.

Description of Work: Installed a geothermal heat pump system. Had some issues during installation that were taken care of. About 5 weeks after install it stopped working, took about a week to get it fixed. About 5 weeks later it stopped working again, once again about a week to get parts and get it fixed, then heating season was over. Next heating season it goes out again. Thought we a 5 year warranty but was told that was the manufacture warranty and that the parts that they used to hook it up only had a one year warranty, but said they would replace that part again since it already failed twice. So they did that 2 more times and it still did not work. Then they finally figured out that there was stuff getting stuck in the flow regulator, and had me put a filter in line and they replaced the flow regulator and so far it has worked but it has only run for about 2 weeks, and now the heating season is over. So it only worked for a total of 6 weeks this season and we won't find out till this fall if it heat. And we paid for the new flow regulator and installation of it because they stated they could not help the fact that there may have been stuff in the water. We had to buy electric heaters and close part of the house off to keep it from freezing up the pipes. We also paid for the filter system that services only the geothermal system. I have checked the fillter and there is not much in it. So think most of the stuff that got in it was from the start up because they used a old existing stub out, in stead of installing a new one, that probably had collected some stuff in it when the new water line was put in. Also they knew that the water source was a spring and never mentioned that it could be very sensitive to anything in the water. Anyways what it boils down is they are not the cheapest but we thought we were getting a good warranty and good service for the higher price, which did not turn out to be the case. If have any questions you can call me at 509-684-5139.

Description of Work: Serviced our Trane heat-pump and signed us up with a biannual service agreement

Description of Work: Installed a geothermal heating/cooling unit

Description of Work: They installed two new HVAC units on our office building.

Description of Work: They hooked up an entire heating sytsem.

Description of Work: Ac unit repair.

Description of Work: I called Norstar to send a serviceman to find and fix the rattling noise coming from the vicinity of the propane boiler. He diagnosed it as a faulty heat pump, which he replaced, though it took him 2.75 hours instead of the 30-60 minutes he had earlier estimated. He also replaced a faulty zone board. I paid $641.20 ($39 for the service call, $189.75 for labor, $138.78 for the pump, and $213.38 for the zone board). The next day the rattling sound was back just as before. So Norstar sent a different serviceman who discovered that the pump had been installed upside down. So he took it out and reinstalled it correctly in just a short time as opposed to the first serviceman's lengthy labor time. There was no charge for this service call because it was their mistake. The next day we noticed the rattling sound was back. So the previous day's serviceman came back and determined that it was a faulty check valve, which he replaced. Voila! No more rattling sound. For this I paid $140.60. After talking to the owner, he did give me a refund of $120.75 for part of the labor charge of the original pump replacement. Since the original diagnosis resulted in the unnecessary replacement of a heat pump (which turned out not to be the cause of the rattling sound), I think it would have been ethical to not charge for the pump or for the labor to install it.