Cascade Mechanical sent a service technician the same day I called for help. Chris diagnosed a failing compressor... wouldn't start. He managed to get it to start occasionally so he installed a hard start kit that fixed the problem. I understand it's a temporary fix, but with heat in the 100's it's an inexpensive option. I've scheduled an appointment for a replacement system since this one is 36 years old. Chris was courteous, professional, very knowledgeable and willing to answer my slew of questions. Very responsive and professional.
Description of Work: Air conditioner quit cooling, although fans would run.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$328
Michael L.
08/2017
5.0
dryer vent cleaning
 + -1 more
Fantastic!
Description of Work: Cleaned our dryer vent, but it also had to be repaired and in our case this wasn't easy because the dryer vent tubing had to be repaired under our double wide crawl space. Their technician had to go down there 4 to 5 times and pull sections out that were completely blocked by the previous owners. He had to cut away damaged sections and reattach them together to fix it. He did a phenomenal job and we can't thank them enough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$150
Linda B.
09/2016
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: I am very pleased. The technician was pleasant and did a great job. He serviced our A/C and left a filter. I will call them again next year.
Rating Category
Rating out of 5
Yes, I recommend this pro
Curtis W.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
We signed up for their twice a year service plan to maintain our equipment and t go et the discount. Also Replaced capacitors at tech's suggestion. Gary seemed very thorough.Did not see where the discount for the addional parts was listed on the receipt
Description of Work: Serviced our heat pump and furnace.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Timothy D.
03/2015
5.0
heating & air conditioning/hvac
 + -1 more
Having bought a new home in the Chelan area we needed the (old) furnace serviced. Cascade turned up right on time, did a nice job for the price quoted. They also installed a new thermostat on the spot without advance warning for just $25 more - nice not to be gouged for that! There was a small hiccup when they mistakenly left a setting incorrect and the furnace kept running continuously after they left - we noticed a few hours later and they came straight back out to fix it within the hour, even though it was the end of day. They're nice folks to deal with too!
Description of Work: Service on electric furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Julie T.
03/2015
4.0
heating & air conditioning/hvac
 + -1 more
They are a little expensive. I got quotes to replace the air conditioner and it was a lot of money. But they do a good job.
Description of Work: They worked on my air conditioner a couple of times.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
Larry W.
01/2015
5.0
heating & air conditioning/hvac, insulation
 + 0 more
I couldn't be more pleased, especially after trying to convince a "local" firm to respond to my need over the past year or two without success. The electrician showed up!!! That in-and-of itself deserved an "A" in my book based on past experience with a "local" firm. He was a little late for the early morning appointment, but a snow storm had also dumped the largest accumulation of snow on the road we'd had this year. That's the kind of service I sincerely appreciate. We walked the property, checked the main breaker box, looked at our meter base, and reviewed our proposed projects. I told the electrician up front that I'm looking for professional assistance and to have a licensed individual complete work that requires a license, but that I'm also good at do-it-yourself work when given instructions and a little guidance. I provided conduit lengths for their calculations along with what I'd like to power at stub outs. I also told him that I'm willing to pay for the time they provide consulting work, and that I'm not looking to get something for nothing. The electrician offered additional helpful suggestions, and verified that the "metal plate" which was behind our main breaker box was simply the foil back on the insulation, and would not pose a problem in extending a line to an outside breaker box in the same area. We even even discussed alternatives if we want to construct a large shop on our property in the future. They will work up the wiring and junction box needs and provide the information to me in an e-mail in the next week or so. I can either purchase and pull wire myself or have them do the work. The electrician expressed his appreciation of how much prep work had already been completed - and indicated with that work done, this would be a very easy job for them. Given that there is room next to our meter base on the outside of our garage, they can also install an outside breaker box so if any outdoor receptacle trips a breaker, they can be re-set from the outside without having to enter the garage to get at the main panel. Perfect! I'm looking forward to doing business with this firm - again, after having such a poor experience with a well known "local" firm.. I've noticed Cascade Mechanical at the neighbors house and they appear to be doing a good job for them as well. Like "Rick" told "Louie" at the end of the movie Casablanca "I think this is the beginning of a beautiful friendship". I'm already very impressed by what I see and will readily recommend their firm to anyone in our area that asks me as an excellent, responsive, professional alternative.
Description of Work: I needed a bid and suggestions to best prepare for five or six outdoor wiring projects. We plan to install 3 RV pads, an outdoor canning kitchen, a hot tub, and wire an outbuilding for tools and lights. The electrician discussed options and verified that our preliminary work with do-it-yourself conduit runs was adequate and would provide for an outdoor breaker box and sub panels. The conduit has already been inspected and approved by L&I, so the "other" prep work has already been done for the electrician.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ja Lea S.
05/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: They installed a Heat pump on my new home. Very pleased with there service. They cleaned up afterwards. Very nice guys. Office staff was very nice also.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jake W.
09/2013
4.0
heating & air conditioning/hvac
 + -1 more
We made this repair arragenment from the phone and the work was carried out while I was away. They were very flexible in working on the logistics of the repair as the home was out in the country.
Description of Work: The contractor diagnosed a bad heat exchanger pump and then replaced
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Brett F.
06/2013
4.0
heating & air conditioning/hvac
 + -1 more
It went pretty well. They have been back to do some warranty work, which would have been very expensive.
Description of Work: Installed heat pump and central air system.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$15,000
Sally R A.
06/2012
1.0
heating & air conditioning/hvac
 + -1 more
We decided to upgrade our system i 2002. I ask for a Lenox system and there were multiple excuses as to why they wouldn't use a Lenox furnace. They put in a Lenox heat pump, finished the job in Dec 2002. We had multiple repair problems from the motor burning up in the furnace to small repair jobs over the period of 6 years of which the warrantees were not for the for the repairs or the parts so we went to another heating and AC company. That company nursed the old system along replacing parts and just repairing anything that went wrong until this Spring. The heat pump leak all the coolant out, we ended up with 'emergency heat' bills and replace the whole sytem. To date with Cascade mechanical and the present company we have over $10,000 tied up in heating/cooling systems.I would not recommend Cascade Mechanical to anyone and I told them this in writing and in person. SRAlexaner
Description of Work: Heating /cooling system.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$4,400
Response from CASCADE MECHANICAL
We are very sorry for any inconveniences. We do our best to provide each customer with the best equipment and service possible, unfortunately in this case we were not able to install a Lennox furnace as requested because this home was a manufactured home and Lennox did not make a furnace that could be installed in a manufactured home. The customer was made aware of this and went with a Coleman furnace instead. A 5 year parts and labor warranty was included with this Lennox outdoor heat pump, and a 1 year parts and labor warranty was included with the indoor Coleman furnace. The indoor Coleman furnace was installed on 12/03/2002 and the blower motor on the indoor furnace needed to be replaced on 01/14/2007, at which time we informed customer that the one year warranty had expired. Customer was given a 10% discount but the amount to replace the blower motor was still due, which was $445.84. We do not have any invoices on file that would total any more than this. Usually the lifespan of a new hvac system under normal usage is about 10-12 years.
Shirley K.
05/2012
5.0
heating & air conditioning/hvac
 + -1 more
very prompt and workmanship appears very good
Description of Work: replaced heat pump and furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Ken K.
07/2011
4.0
heating & air conditioning/hvac
 + -1 more
We had called on Friday, July 1st, but just got an answering service, so we left a request to be called.. Apparently there was some problem, because Cascade Mechanical never got the message. After the holiday on Monday, we waited on Tuesday. No call. So we called early Wednesday morning. After apologizing for the missed message, they promised to send someone first thing the next morning. He (Dan) arrived at 8AM, was very helpful, explained the problem thoroughly, and had us fixed in a little over an hour.
Description of Work: Their tech, Dan, removed the blower fan on our HVAC system because it was not operating well. He cleaned it off (was filthy with dust build-up) and tested it. It wasn't reliable, so he replaced it with a new one. Cleaned up the installation, and we were up and running better than ever in about an hour. Very personable technician.
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Service Categories
Heating and Air Conditioning,
Dryer Vent Cleaning,
Insulation,
Air Duct Cleaning
FAQ
CASCADE MECHANICAL is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
CASCADE MECHANICAL accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, CASCADE MECHANICAL does not offer free project estimates.
CASCADE MECHANICAL offers the following services: HVAC service and installation, heating, cooling and refrigeration equipment of all brands. Insulation cellulose blown and batt