All-Ways Affordable Restoration

It started off going pretty well. Ron is a likable guy and fairly responsive. We had him visit and he wrote an estimate. We agreed. He did get a few details messed up but I was able to get them easy corrected. He was very personable and helped me with my garage door opener. He was on time and the estimate, although not inexpensive seemed reasonable at the time. The work that was done, other than the issue outlined below was good and I was quite satisfied with it. I would have graded higher in quality but the issue that came up was so big that it overshadows his other work. The same is true for punctuality and professionalism. At the conclusion of the work, I asked for an adjustment in price because his estimate had tile that was twice as expensive as what I chose. He refused saying that he was the one that picked them up so it was just compensation for that. I just paid it. Perhaps I am naive but it seems like a lower cost should lower an estimation as would an unexpected problem cause an increase in a cost estimation. The big problem was that we had told him we thought the old outside stove "cap" could be left in place as we were fine with two stove caps on that wall, rather than having the siding replaced and then having to paint the side of the house. When I came down he had removed the stove cap and I reminded him that we were fine with it remaining on the outside. Unbeknownst to me he just put the stove cap back on, LEAVING THE 5-6" OPENING BEHIND THE STOVE CAP TO THE ELEMENTS, including rain, insects and anything else. I would not have probably noticed but the inside wall that he repaired had water damage in less than one week. The guys who came up to put in my new stove were nonplused at this opening. They removed the outside cap and sealed it with metal and caulking and then put the stove cap back on. When I told this to Ron his response was he just put the cap back on like he was told. I just didn't think that I needed to tell a worker, who has 20+ years in the business what exactly he would need to do to safe guard the integrity of my house. In follow up conversations he said he thought this was unusual but figured we had other plans. Clearly not and a big communication problem that could have been resolved if he would have said. "So you are going to leave this open?" or anything to that effect, which would have clued me in that he was going to leave it open. Ron said he has a full year warranty. I asked him to come and repair the wall that was now damaged. He set a date and but needed to cancel. I understand, things happen. We set another date and he did not show nor call. I had someone else do the repair.