They lied to me about my household. They came over and did the estimate. They held my furniture hostage. When it finally got here a month and a half later when it was suppose to be three weeks the cabs that held my furniture had a whole in it. When they pulled out my stuff it was soaking wet. I had to call the police because they weren't going to let me have my furniture without paying them $3,000 more on top of what I had already paid them. I actually had to make a claim with my home owners insurance. The police said it was a civil matter and there was nothing they could do about it. First I was told it would be $6,000 and then went they got there they said it was $3,000 more and I had to go and get my jewelry and sell my gold. Thank god I had that stuff because I just moved so I had no money and they were not going to give me my stuff. What p!$$ed me off was the only reason I used them is because they have the highest rating with AAA and the BBB. I found out you can pay to have those ratings. I wouldn't recommend them to my worse enemy.
Description of Work: I used Worldwide movers for moving services.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Response from STEVENS WORLDWIDE VAN LINES
We are specifically responding to the review of Member and would like to make a statement to all users of www.stevens-cleveland.com: We would ask that Member provide his/her name and email to one of our customer care representatives at our Live chat at http://www.stevensworldwide.com Tell them that it is for the VIP CENTER and they will route it to us for follow up. Stevens Worldwide Van Lines regrets that there was any displeasure using our service and agents. Stevens is committed to Total Customer Satisfaction. We would like to apologize for the issues you faced in your move. We understand that a move is a very important event, and regret any inconvenience that you faced.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Moving Companies
FAQ
STEVENS WORLDWIDE VAN LINES is currently rated 1 overall out of 5.
Yes, STEVENS WORLDWIDE VAN LINES offers free project estimates.
No, STEVENS WORLDWIDE VAN LINES does not offer eco-friendly accreditations.
No, STEVENS WORLDWIDE VAN LINES does not offer a senior discount.
No, STEVENS WORLDWIDE VAN LINES does not offer emergency services.
No, STEVENS WORLDWIDE VAN LINES does not offer warranties.
STEVENS WORLDWIDE VAN LINES offers the following services: RESIDENTIAL, COMMERCIAL, INTERNATIONAL, SPECIAL TRANSPORTATION & PACKING.