Nate's Plumbing

They repaired a broken pipe underneath my mobile home. They were very good

Dustin arrived on time and used shoe covers when he entered the house. He quickly confirmed the problem and had the necessary parts in his truck. His total time at our home was about 40 minutes. He left the worksite clean. My only gripe is that the work cost me nearly $350. Since the 2 parts that were replaced retail for under $100 total, I thought that $250 for 40 minutes of simple labor was excessive.

I have no idea about the price, I don't know what plumber's charge.

I contacted Nate's Plumbing to give me an estimate to replace my main waterline when it began leaking. I had already had an irrigation contractor review the problem and determine the leak was not in the sprinkler system, as I had originally thought, but was actually in the main waterline to the house. Nate's responded within a reasonable amount of time and since the irrigation contractor had already dug down to find the leak they didn't have to go to any effort to determine the problem. The contractor immediately began hooking up a temporary line, before he had even discussed it with me, which I thought was strange, since the water had been turned off and the leak wasn't causing any problem at that time. But, I allowed him to continue with the temporary line since it had already been started and decided that would give me a little more time to get the replacement done. I was charged $237 for the service call and the 15 minutes it took to install the temporary line, which I paid before the contractor left. I received the estimate from Nate's to install the new waterline the following day. I then proceeded to get a few more bids for the work as I thought the estimate from Nate's seemed high. The other bids were lower than Nate's Plumbing but I noticed that Nate's had a price match guarantee on their contract and since they had installed the temporary line I thought I would give them the chance to match the lower price. Their price match states: "Guarantee: We will match any competitor?s price as long as the bid methods & materials are the same as those above". I had another bid that was using exactly the same method and materials but was a few hundred dollars less and Nate refused to match their price (even before he knew what the difference was). He attempted to justify his refusal by claiming his company used better materials and had better warranties etc. but the method, materials and warranty stated on his contract were exactly the same as the other contractors; which I told him. At that point he became extremely rude: verbally assaulting me with insults and making libelous accusations against the other contractor. I was absolutely appalled at his behavior. He was extremely unprofessional and I will obviously not be using his service now or at anytime in the future.

Nate was prompt, personable, and informative during the estimate. One thing he didn't do was go into the crawl space to see what he'd be dealing with which led to some additional work that he didn't plan on, when his workers actually got under the house. He negotiated a good price for this additional work, but I would have preferred to know the total price up front. Moral is to always have the plumber check out the actual work and not make assumptions. We had talked about a tentative date that worked for me, since he was on a rather large job at the time, but no firm date was set. His crew arrived without warning on the tentative date, which required me to leave work because I wanted to be home to observe the work. His crew was friendly and very professional. They completed the repipe in one day, replaced all appliances and left no mess. They used good quality materials, and their work looked very good. The directional boring crew of two arrived on time at a preset date later in the week to install the line from the meter. They had trouble with my rocky yard and it took them much longer than they expected, but that was on them. All in all I am please with the quality of work and would recommend Nate's Plumbing.

Actually arrived a bit early, 3 hours after initial call. Searched for where the leak was coming from, found a bad weld on side of tank next to thermostat. Went on to replace with a new water heater.

From the start, Nate instilled a sense of confidence in his knowledge, experience, and ability to do the job right. He was very articulate and explained things well. I felt very comfortable hiring him. I wasn't disappointed. He and his three person crew were very professional from the beginning. They showed up on time and used high quality materials (1 inch Rehau water line pipe sheathed in rigid 1 1/4 inch conduit pipe with blue tracer wire laid along side). All their equipment was well maintained and skillfully used. They also were able to use an innovative and sophisticated horizontal drilling technique to "thread" the pipe underground without tearing up my lawn or landscaping for half the distance of the installation. The other half of the installation required a ditch be dug because of very rocky ground. The whole crew worked well together. They finished the job in about six hours. And the one worker required to enter my home was very careful to wear bootie covers on his feet so he wouldn't muddy up the house. That gesture was very much appreciated. At first the installation cost seemed high. But after watching the high degree of skill and professionalism displayed, and the high quality of equipment and materials used, I have concluded the price was fair for the installation of this important main component of the functioning of my home. Proof again that most of the time, you get what you pay for.

The day before we had called a nationally known drain cleaning outfit, but they could not get rid of the clog after spending 2.5 hours on the job and charging $297.00. We called Nate's Plumbing on Saturday morning and the men came to our house in the late afternoon. They were very friendly and knowledgeable and got to work right away. It was a difficult job, but they got it done in a appropriate amount of time. We did not think the fee was unreasonable considering it was on a weekend.

I was just generally unhappy. I had some work done a couple years ago and I feel I was overcharged. I was told the pipes needed to be replaced. I was given an estimate and told it would take a few days for 2 people to do it and only 1 person did it in a couple days.

Nate's plumbing showed up after contacting the home warranty on a client's home. They had to repair a pipe under the home. They came promptly, had the parts available on their truck to do the job in one visit. Outstanding service. Highly recommend them to other agents and clients.

They did a good job, a little expensive, but they were pretty good. I think they did a good job. They were on the pricey side.

They were excellent. I got a couple of different quotes and this Nate's is recommended by other plumbing professionals. He was one of only two people that does this trenchless system. He was very prompt. He was very good in providing detailed information. He answered every question. These people came exactly when they were scheduled. They did the job, cleaned up, left no mess. He provided top quality materials which had a 25-year guarantee and then he said the guarantee is for life. He said as long as I'm alive, it's guaranteed.

We had an unusually bitter cold spell. I came out to my garage around noon on a Sunday to the sound of dripping water. At first I thought the weather had warmed significantly but then saw water dripping out of the garage wall. I went to the phone book and saw The ad for Nate's Plumbing offering 24/7 service. I called and the owner immediately answered. He was very nice and told me someone would be out within the hour. Given the weather and the rash of broken pipes reported in the media I steeled myself for a much longer wait than an hour. But, in an hour Nate himself was at my door, quickly assessed the problem and fixed it! He even warned me that I should go out and get insulated tubes for my new water softener hoses. Which I did. In summary, I was totally pleased with this company and would definitely use them again!

We had a plumbing leak and after a bad experience with the first plumber sent out, Nate resolved the problem sending out another plumber who did a phenomenal job repairing the leaking pipes. He was a hard worker and repaired the leak.

Came out and gave a written bid for the work. I verified online his license was valid, asked for a date and time for him to start. His employee showed up on time, but the owner with the equipment was 1 hour late to start the job. They tied in the line at a different spot in the house, cleaned out the turnoff box and left the yard with no impact.

Arrived on time, was able to access and replace the shower assembly. Did a fine job at the agreed price.

We have used this company before for more complex plumbing needs. They are always good.

I still have the problem but they were not able to find anything. They were fair. They were not real aggressive. I had to kind of nudge them along to go do things like crawl under the house and look for things. If I was not home and my wife was there they would have just came and gone which they did anyway. They were very prompt. They came out in a day. The first guy that came out was very professional and the second guys were only ok.

Extremely satisfied with their service. Good communication and fast service!

I PURCHASED THE TUB FROM INDEPENDENT LIVING USA. I TALKED WITH NATHAN AND HE SAID THEY WOULD DO EXACTLY WHAT WOULD BE DONE BY THAT COMPANY, FOR THE SAME AMOUNT OF MONEY. THEY DID NOT DO AS MUCH AS NATHAN HAD VERBALLY AGREED TO DO; BUT THEY CHARGED ME THE SAME AMOUNT, AS THE OTHER COMPANY WOULD HAVE, BUT FOR FAR LESS WORK. NATHAN DID NOT LIVE UP TO THE VERBAL CONTRACT. TIM, OFFICE MANAGER, HAS BEEN VERY COOPERATIVE AND HELPFUL. THIS COMPLAINT CONCERNS NATHAN.

2 plumbers came, each with his own truck! They unclogged the drains quickly and then checked out the broken pipe that had been repaired 3 times before. They replace the broken part with a clear vinyl-type pipe, telling me that it expands and contracts better than copper. They replaced the valve with an easy-to-use gate valve. They also replaced the outside tap after they determined the previous guy put on a sub-par one too close to the siding. All this was completed in about 45 minutes!

I called another company first who couldn't come out for several days. No hot water...I needed someone ASAP. They mentioned I might try Nates. At first he said he couldn't get to me until evening, and even gave me another number of someone who might be able to get to me sooner. But then he juggled some things around and managed to send someone out within a couple of hours. It gave him some trouble due to improper installation, but he still managed to get it done in a timely manner for the quoted rate. Both the rep on the phone and plumber on site were extremely courteous and helpful. Would highly recommend!

Troy and his assistant were professional and helpful. This was a remodel job. My old plumbler did not allow me to remove everything I wanted to prior to the job. They were able to work with me as I dismantled the old bath to make room for the new and were willing to help hump out the old cast-iron tub and bring in the new. They were also able to find other things that needed attention while I dealt with a dry-rot problem in the subflooring in the bathroom. They were not on time the first day they were scheduled to appear, but my contact at Nate's was able to tell me why they were late (they had to deal with an emergency [flooding due to an open valve at an unoccupied house]). The next two days went smoothly. Both Troy and his assistant were exceptionally polite.

NATE'S PLUMBING CAME PROMPTLY WHEN WE CALLED AND HELPED US TURN THE WATER OFF. THEY WERE VERY HONEST ABOUT THE WORK THAT WE COULD DO OURSELVES AND VERY HELPFUL IN FINDING WAYS FOR US TO CUT THE COSTS.

THE WORKERS ASSIGNED TO THIS JOB ARRIVED ON TIME AND WERE COURTEOUS. THEY USED SHOE COVERS WHEN ENTERING THE HOUSE. THEY ALSO TOOK CARE OF ADDRESSING ISSUES THAT INCLUDED CONTACTING THE CITY REGARDING REPLACING THE MAIN WATER LINE. LOWEST BID OUT OF 4.