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Custom Stove Installations LLC

Fireplaces, Chimney Sweep, Heating and Air Conditioning,

About us

Custom Stove Installations LLC. Is one of the Portland / Vancouver metro areas best companies focused on the Fireplace, Chimney, Wood Stove, Pellet Stove and Gas Stove. Our founders have come from a Hearth & Chimney background that reaches back to over 20 years of knowledge and experience. With a clear vision for the future they founded Custom Stove Installations LLC. to offer a wide variety of Fireplace, Chimney, Wood Stove, Pellet Stove and Gas Stove services and products to homeowners across the Portland / Vancouver Metro area. Our goal is to provide the highest level of customer service, unsurpassed salesmanship and complete satisfaction to our customers .

Business highlights

18 years of trusted experience

Services we offer

Chimney cleaning, sweeping & cap. Stainless steel liner installation & kits. Masonry cap dampers. Fireplace repairs. Pellet stove repairs. Gas stove repairs. Appliance & wood stove installations.

Services we don't offer

Oil furnace repair or installation.

Amenities

Senior Discount

5%



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.616 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
6%
2
6%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 1-16 of 16 reviews

Ricard W.
10/2018
5.0
chimney sweep, fireplaces
  + 0 more
JP always does a very professional job cleaning our really dirty sooty pellet stovee. He is careful to contain the soot from getting all over and the stove always looks great when he is finished. Additionally, it always runs well afterward. We had him replace our 20 year old pellet stove with a new more efficient one, on his recommendation. He found us one at a good price and installed it We love it! JP is very personable and professional. He gets the job done and always has tips about keeping the stove clean and running. If anyone is looking for fireplace, wood stove and pellet stove cleaning, repair or installation, I highly recommend JP and his company.
Description of Work: Our pellet stove needed an annual cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Justine L.
04/2016
4.0
fireplaces
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Clifford L.
06/2015
5.0
chimney repair, fireplaces
  + 0 more
GOOD PROFESSIONAL JOB. ALSO, RECOMMENDED A BRAND OF STOVE & RETAIL LOCATION FOR PURCHASE.
Description of Work: INSTALLED PELLET STOVE INSERT WITH NEW CHIMNEY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,585

Ricard W.
03/2015
5.0
chimney sweep, fireplaces
  + 0 more
Very professional and friendly. Gave good advice on project. One of the best services we have had. Trust worth folks.
Description of Work: Added exhaust/chimney pipe to pellet stove. Cleaned and adjusted pellet stove

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Debbie D.
03/2015
5.0
chimney sweep, fireplaces
  + 0 more
They were punctual, thorough, and answered all of our questions.
Description of Work: CSI cleaned the chimney of our wood stove and provided information useful for our planned pellet stove installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

G D.
03/2015
3.0
fireplaces, propane sales
  + 0 more
unknown
Description of Work: The problem was smell in the house. The tech found a propane leak in the inlet flex pipe and replaced it. Also a leak in the piping to the pilot and fixed it. The smell continued. We then contaced another service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Custom Stove Installations LLC
Dear [Member's name removed], Our customer's satisfaction is our utmost concern and we always strive to do our best for our customers. I am writing because I am a little confused. Your name and address are not coming up in our scheduling system. Could you have used another company, or is the address listed not the site address that we performed the service? Please let us know. We have no record of performing any service for you in our system. Thank you, Custom Stove Installations, LLC

Deanna D.
01/2014
5.0
fireplaces
  + -1 more
.
Description of Work: I purchased a Quadra-Fire pellet stove from them, and they installed that, plus the chimney liner required & cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Joan S.
12/2013
2.0
fireplaces
  + -1 more
Visit one - called for a tune up and to light the fireplace. He told us it did not need a tune up, lit it and left. $92 Visit two - Called him to light the fireplace, put a new igniter in and fix the noisy fan. He lit the fireplace, said he could change the igniter but they last forever, and wasn't needed. Said it was just hard to light. Said to hit the top of the fireplace when the fan was noisy. Collected $92 and left. Had to unplug fan the next day as it wouldn't turn off and was noisy.
Description of Work: Two trips lit the light the fireplace and told us no other repairs were needed

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$182

Helen L.
05/2013
5.0
chimney sweep, fireplaces
  + 0 more
We have always been happy with the people who come out to service the stove. They always contact us to let us know it is time. They schedule us sand come out when they say they will. They put out floor protectors and they are very professional. The guy who comes out has a good understating of the catalytic converter. He understands how it works and how to keep it functioning.
Description of Work: They have been out to repair or clean our stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Donna S.
05/2013
5.0
chimney sweep
  + -1 more
He is very good. He has been here about three times. He is thorough and I trust him implicitly . Any questions I have had, the people in the office have taken their time and done a great job. Everyone is great. I absolutely trust him. It is a wonderful outfit. The price is affordable, fair, and well worth it.
Description of Work: He has come out once a year to clean and inspect our wood stove to ensure it is safe. He also relined our wood stove and put in new bricks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann W.
05/2013
5.0
fireplaces
  + -1 more
They were great. I am planning to have them back to clean the stove. They were really friendly people.They did a good job of cleaning up after themselves. They did a quite a bit of work in the chimney and it was done impeccably. They did not leave any dirt or soot behind. The service was great.
Description of Work: They installed our stove.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leilan G.
05/2013
5.0
chimney sweep, fireplaces
  + 0 more
The service was fine. They provided perfectly good service. The price was reasonable compared to what others charge for the same service. I had no problems with the service and I plan to have them back to do the same work.
Description of Work: They did a chimney cleaning and some minor repairs to the wood stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Luis T.
04/2013
4.0
electrician, heating & air conditioning/hvac
  + 0 more
They did the job and were punctual and professional.
Description of Work: I used Custom Stove Installations help rewire a stove.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Gaston P.
11/2012
5.0
chimney sweep, heating & air conditioning/hvac, chimney caps
  + 1 more
David did an excellent job cleaning our chimney. He also added a flange around the collar up underneath the chimney cap, at the top of the chase. Now the boxelder bugs don't have their big annual party down the inside of the chase into our dining room!
Description of Work: Chimney sweeping and sealing a gap outside the pipe, below the chimney cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$131.46

Emma L.
05/2012
5.0
chimney sweep, heating & air conditioning/hvac, chimney caps, chimney repair
  + 2 more
These people were fantastic from start to finish. When I purchased my wood stove I was given two business cards - one for Custom Stove Installation and one for another company. I called CSI (Custom Stove) and JP came out the next morning. I called the other company twice - once I left a voice message (no response) and the second time spoke with a person who said another person would call me back (never did hear from them). JP was on time and prepared. He took his time, made sure I understood everything and even suggested a way I could saveabout half the installation cost by placing the new wood stove in another location. Actually, I chose the more expensive route because I wanted the new stove to still be centrally located. This was a very complicated installation, in that he was dealing with a manufactured home that had another, separate roof over the top of it. I wanted to have the stove kept in the central kitchen area, so he was working with the ceiling, the outer roof of the manufactured home, plus the complete roof over the top of that. JP wrote up estimates for everything. We agreed on what would be done and went forward. They took care of securing the required permits and of picking up the new stove from the store. The day of the installation, they arrived just a little ahead of time, had my new stove with them, and went to work. In short order they removed the old stove and placed it in the back of my truck, at my request. Removed the packing from the new stove - kept the mess cleaned up as they went - brought the new stove in and placed it on the pad. JP thoroughly cleaned chimneys and serviced and cleaned my pellet stove. His associate worked on the installation of the wood stove. I mean, these guys were efficient! JP left mid-day to meet other commitments, but his associate stayed until after 6:00 pm to be sure everything that could be done, was done. They put a new chimney cap on, cut holes in the roofs and ceilings, connected the new chimney portion between the stove top and the ceiling, and, also, installed an air outlet. They had to drill through a marble pad to install the air outlet, which entailed crawling under the house (tight quarters). Because of the additional hole that needed to be cut in the ceiling, JP custom made a metal plate which very, very nicely covered everything. It was necessary for him to come back at a later date for this portion of the job. But again - excellent communication - did everything he promised he would. Then he took the extra step of painting over each of the metal screws so the entire chimney was evenly painted black! His motto is definitely "do it right the first time!" I gave his name to a friend of mine, who needed a chimney cleaned - same rave reviews. I will definitely call him the next time I need stove or chimney work done!
Description of Work: Custom Stove Installation essentially worked on two different projects while at my house:1) Cleaned the chimney for the pellet stove, plus "deep cleaned" the interior of the pellet stove. This included removing and cleaning the baffles, cleaning the inner fire chamber, cleaning the fan, and checking to see that everything else on the stove worked as it should; and2) Removing my old wood-burning stove and replacing it with a new wood-burning stove. After securing the required permits, they: a) Picked up my new stove and brought it to the job site. b) Removed old stove and placed it in my truck at my request. c) Brought in new stove. d) Replaced the old chimney cap. e) Cleaned the portion of the chimney which would remain. f) Replaced the chimney that goes between the stove top and the ceiling. g) Because the new stove had to meet current code regulations, it was necessary to move the chimney position forward in the ceiling, which necessitated cutting a larger hole through the roof and the ceiling. They custom made a metal plate to cover the entire hole and it looks fantastic! h) Installed new stove, which works great! i) Advised me on what I would need additionally in the way of a stove pad (something which would be easy for me to do). j) Cleaned up all unused materials pretty much as they went along. Kept the job site very nice. k) Worked late to be sure the job was done right and completed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

JAY R.
01/2012
5.0
heating & air conditioning/hvac, fireplaces
  + 0 more
Eric arrived punctually and performed the cleaning, repair and adjustment promptly, quietly and cleanly. Though he found that some unusual extra work was needed he finished in a reasonable time and did not increase the charge that had been estimated.
Description of Work: Performed annual service on two gas fireplace inserts. Custom Stove Installations LLC 21707 N E 159th St Brush Prairie WA 98606 360 254 3866

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

    Contact information

    21707 NE 159th St, Brush Prairie, WA 98606

    customstoveinstallations.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Chimney Sweep,
    Heating and Air Conditioning,
    Chimney Repair,
    Chimney Caps,
    Propane Sales Services,
    Electrical,
    Gas Logs

    FAQ

    Custom Stove Installations LLC is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Custom Stove Installations LLC accepts the following forms of payment: Check,MasterCard,Visa
    No, Custom Stove Installations LLC does not offer free project estimates.
    Yes, Custom Stove Installations LLC offers eco-friendly accreditations.
    No, Custom Stove Installations LLC does not offer a senior discount.
    No, Custom Stove Installations LLC does not offer emergency services.
    No, Custom Stove Installations LLC does not offer warranties.
    Custom Stove Installations LLC offers the following services: Chimney cleaning, sweeping & cap. Stainless steel liner installation & kits. Masonry cap dampers. Fireplace repairs. Pellet stove repairs. Gas stove repairs. Appliance & wood stove installations.
    Oil furnace repair or installation.

    Contact information

    21707 NE 159th St, Brush Prairie, WA 98606

    customstoveinstallations.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed